Didn't know there was a strict 30 day return policy. Bought a pair of shoes for my granddaughter that were delivered November 13. They were a Christmas present, so they weren't opened until December... See more
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Review summary
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Never order from this store. I called right after I made order and noticed that the payment I was using entered an old address even though I had put in correct address on the main screen and tried to... See more
I wonder if wss has call quality assurance. I contacted customer service via live chat, and the representative ended the chat. The second live chat representative took her sweet time replying to my me... See more
These were the worst I paid almost $200 for a brand new pair of Airmax Valentine’s shoes only to receive a bootleg pair the boxes crash paper inside ripped the shoe which is all red. Looks like it cam... See more
Company details
Information provided by various external sources
If you have any comments or questions please call our customer service line at (855) 746-7977.
Contact info
Valley View Avenue 17817, 90703, Cerritos, United States
- shopwss.com
Worst there is.
I’ve been more than understanding with this company but they cannot seem to run a business successfully or have a customer service team that even tries.
I’ve had multiple orders that were confirmed and my credit card charged for days, I even get shipping confirmation just for them to cancel the order. This has happened three times in the last month.
Their customer service team is low class and simply doesn’t care at all about fixing ANY issue.
Crap company that I truly hope goes out of business.
5 August 2022
Unprompted review
They Treat You Like Garbage
I ordered a pair of shoes and, of course, they took my money right away. Then they sent me pink high tops made for little girls (I ordered Nikes). After forcing me to correct t THEIR mistake, they several days to tell me that what I ordered wasn't available. I asked for a coupon or something to make it right, but that request was refused. I asked for a refund. After they took my money almost immediately after I placed my order, they tell me that I have to wait several days for my refund. Just order your shoes from someone local. They likely have more availability and won't treat you like garbage.
18 February 2022
Unprompted review
I ordered 2 pairs of champion slippers…
I ordered 2 pairs of champion slippers (45$ ech) and a pair of shoes for my son. It came in 3 separate boxes spread out over a 2 weeks. First box said all items would be in box one so i thought i got scammed but i got it all at a great price, too. It eventually ended up coming! I did use PayPal like other reviewers said to do
15 January 2022
Unprompted review
Ordered several pairs of shoes and…
Ordered several pairs of shoes and great experience with this company. Website easy to order. Good price. Excellent communication and great delivery time
24 November 2021
Unprompted review
Failed to refund for unused, unworn products returned the day after received
Terrible customer service. They lost my return and failed to credit me back! And failed to take responsibility. Awful company. BUYER BEWARE!
8 September 2021
Unprompted review
WORST COMPANY EVER
Don't buy from this company. I spent over an hour trying to get them to exchange my size 9 shoes for a size 9.5 wide size. Same shoe different size. They wouldn't do it stating that it was a different style and I paid a different price for it since it was on sale at the time I bought it. They wanted me to repurchase it so I would have to pay more for it. All I wanted was an even exchange which it was (just a different size). They wouldn't send me a shipping label.
22 July 2021
Unprompted review
Disappointed
I ordered a short set from them for the first time as a gift and when the person received it it had a tear in the shirt from the hanger that they kept on the outfit. Very disappointed
20 May 2020
Unprompted review
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