Shower Enclosures Direct Reviews 

177
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

bought an item through B&Q marketplace. Product Faulty. very poor communication. 1 week on and still waiting for a satisfactory response

Rated 4 out of 5 stars

Renewed the bathroom I thought the frame less shower cubicle will be ideal. It looks good but has little complications with the installation as the instruction where not clear . After loads of mi... See more

Rated 1 out of 5 stars

I ordered a deluxe 900mm pivot shower door that took nearly two weeks to be delivered. I had to call three times to receive delivery. The shower door was poor quality, very flimsy and the magnetic sea... See more

Rated 1 out of 5 stars

Ordered quadrant tray and shower enclosure with WC, tap and shower. Quadrant tray turned out to be faulty once fitted as the water traps inside tray despite being leveled on the sides. Pictures send a... See more

Company details

  1. Bathroom Renovator

Information provided by various external sources

Delivering fantastic bathroom products with technical know how. We have been based on the Cornwall and Devon border for 10 year importing 1000's of shower products and selling direct to the general public cutting out middle men and giving you the best prices available.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

177 reviews

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1.6

All reviews

(177)

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Rated 1 out of 5 stars

Terrible service

My order was delivered to the wrong address, left on a driveway when I was assured it needed signing for after a number of telephone calls to check delivery status! I had to arrange to collect my order from somebody's house and still was charged delivery, when I called to say I was still waiting I was told it was delivered and had to go and find where my screen had gone, when I advised that it had gone to the wrong address I was told at least we know where it is! I have requested a refund but am still waiting. Not impressed with the service.

7 September 2016
Unprompted review
Shower Enclosures Direct logo

Reply from Shower Enclosures Direct

Hello Helen,

We understand that a call was made to our office to enquire about the whereabouts of your delivery when you had explained that items ordered by yourself were very often delivered to the wrong street. We heard nothing more following your initial phone call so as far as we were aware the delivery had successfully been made to you. We will however look in to your statement to ensure that none of our staff have received your request for a refund and can only but apologise for your experience with us.

Kind Regards

Shower Enclosures Direct

Rated 5 out of 5 stars

Look great!

We ordered two of these for some holiday apartments and they were easy to fit and look great!

7 September 2016
Unprompted review
Rated 5 out of 5 stars

Good Value

Great shower enclosure which was a good price and easy to fit. Quick delivery too despite us living in the very north of Scotland.

7 September 2016
Unprompted review
Rated 5 out of 5 stars

Arrived on time in perfect condition,meets expectations.

The screen was fitted by builders so I cannot comment on how easy it was to fit but they didn't complain so it must have been fine. It looks great-we like the curved edge because it matches our curved ceiling. Very clear glass and easy to keep clean. Makes a good seal with the bath edge so it keeps the water in. Swivels smoothly and we leave it across the bath most of the time to dry the bottom seal to avoid mould etc building up there. Had it for 2mo now.

6 September 2016
Unprompted review
Rated 5 out of 5 stars

All good.

A good shower screen at a good price. It was well packaged and arrived quickly in perfect condition. No problems fitting it, it looks good in place.

6 September 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant service and product

Fast delivery, shower screen arrived slightly broken and the sales team dealt with the problem quickly and efficiently within hours of emailing them! Would highly recommend and definitely deal with them again! Very happy.

2 September 2016
Unprompted review
Rated 5 out of 5 stars

Shower purchases

Fantastic price, the plumbers were really pleased with the quality, as they had asked us to buy the showers from a plumbers merchants, which was 4 times the price of Shower Enclosures Direct. Local Cornish company too, so even better. Really helpful when arranging delivery.

20 June 2016
Unprompted review
Rated 5 out of 5 stars

I am so happy

I originally placed an order but for some reason the order did not go through, anyway I made contact with Katie at Bluebeardirect and she was able to go to great lengths to sort out the problem and managed to give me the exact Shower Screen I wanted.

The shower screen arrived much quicker that anticipated and it was well packed. I was sent an email by Katie informing me of every stage and phone calls too.

I am really pleased and happy with my shower screen it was purchased to fit into our new on suite bathroom in our new loft bedroom. I could not be happier with the service that I received and the screen was well worth the money. All the parts were enclosed and nothing lacking. It was fitted yesterday and it looks great.

I would definitely recommend this company and their customer service, is second to none well done Katie she is a real asset to her company.

I wish more people would take customer service to another level just like Katie who is obviously very passionate about her job and how she does it.

16 June 2016
Unprompted review
Rated 2 out of 5 stars

Rotten aftersales

I had the misfortune to buy an enclosure fromshower enclosure. I only wanted the enclosure as I had the base. The base was 1200 x 800 rectangle dueto a miss understandingbetween myself and shower enclosure and at the time a poor web site I bought a quadrant enclosure unknown to myself. On opening the package this was discovered on enquiry to shower encosure I was told I can have a refund if I return the enclosure as the haulage cost as much as the enclosure what is the point.
My greivance is I informed the sales lady what I wanted there was no mistake in that but I still ended up with the wrong item and shower enclosure total lack of customer care has left a rotten taste with this company

6 June 2016
Unprompted review
Shower Enclosures Direct logo

Reply from Shower Enclosures Direct

Hello Mr Aird,

I am sorry to hear that you have not felt your experience with shower enclosures direct was an unsatisfactory one.

We understand that during the time of your purchase our website may have been slightly more difficult to navigate which we have since been working to improve to make it easier for our customers to browse our full range of products without any hassle.

We are also aware that it can be more difficult to communicate the exact product that you require over the phone which can lead to complications such as this, which is why we advise our customers to look at our website to see the full range of products that we supply and to select the correct one.

Kind Regards

Shower Enclosures Direct

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