ShowZStore.com Reviews 175

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting their quick responses, helpfulness, and willingness to resolve issues, including providing replacement parts and offering solutions for lost packages. People also appreciate the wide selection of products, competitive pricing, and the value offered by their premium member program. The shipping is frequently described as fast, affordable, and well-packaged, ensuring items arrive in great condition. Some people also felt that the company is very transparent and reliable, consistently going above and beyond to ensure smooth transactions and fair prices. Reviewers have noted the company's ability to obtain replacement parts directly from factories and their consistent support even with manufacturing issues not directly related to the company.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Product

People report positive experiences with product, highlighting the wide selection of 3rd and 4th party... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent after-sales... See more

Price

Clients share positive opinions on price, consistently highlighting fair and competitive pricing. Many... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praise the fast and affordable... See more

Based on these reviews

Rated 5 out of 5 stars

ShowZ is the best place to shop for transformers and action figures. It provides a good selection of products, low prices, and fast shipping. What is the most important is their excellent customer ser... See more

Company replied

Rated 5 out of 5 stars

I've been doing business with Show Z for about 3 years now. Their prices are excellent, their premium member program is more than worthit, and the shipping is fast considering they are based in a far... See more

Rated 5 out of 5 stars

ShowZ store always ships quickly, packs very well, and stocks the most variety of items. Customer service also does everything to fix issues, provide replacement parts, and solve anything that came up... See more

Rated 5 out of 5 stars

Been using these guys for years. Their customer service is pretty quick to respond and always willing to help with after sales support. They respond to messages quickly and dont make excuses when it c... See more

Company replied

Rated 1 out of 5 stars

I put down a deposit to order an item and I paid the full price of the item a week after it became available, but instead of it shipping soon after like they made it seem it would, nothing happened... See more

Rated 1 out of 5 stars

Their delivery service Yanwen is now using Speedx for last mile. Will now become as unreliable as Ali

Company replied

Rated 5 out of 5 stars

Showz is by far the most reliable store for 3p products, and they are my number one source for one main reason: they have the best aftersales support you could ask for. They will take care of you, and... See more

Company replied

Rated 5 out of 5 stars

The communication has been excellent. I forgot to change to my new address and Elijah worked hard to get everything figured out to get the figure to my new address. Again, very good communication and... See more

Rated 5 out of 5 stars

They cover a niche market of collectibles and hobbies, and have never disappointed. Truly operating to be the best option for the consumer. Quick to replies to any queries, and set reasonable expectat... See more

Rated 5 out of 5 stars

I've been a customer for many years, and it's my main source of supplies. Thanks to their pre-orders, I can get all the figures I need. Fast shipping and super-strong packaging. Excellent communicatio... See more

Rated 5 out of 5 stars

I live in Europe and have several years buying at ShowZStore. All and all the experience has been positive and it really helps avoiding higher prices from US-based stores. ShowZ service is good, they... See more

Rated 5 out of 5 stars

Since I discovered Showz, it has become my go-to place for online shopping. Their kindness, professionalism, and excellent after-sales service have always helped me with everything! I recommend it to... See more

Rated 5 out of 5 stars

I've been a customer since 2022. They have the best customer service of every platform i have bought from before, they manage to give spare parts for free and if my parcel had any problem, they always... See more

Rated 5 out of 5 stars

I love ordering from them. I never had to pay any customs until now, the store has a good variety of figures and the customer service is really good. Once had a missing part and they ordered a replace... See more

Rated 5 out of 5 stars

Fantastic store, never had any issues. Customer service is very helpful. Prices are competitive and best of all shipping is affordable. Anytime I needed replacement parts they quickly obliged and sh... See more

Rated 5 out of 5 stars

ShowZStore is my GO TO overseas hobby store. They are knowledgeable, friendly, and their prices, even in today's unpredictable world, are still 2nd to none. On top of all that, if there ever IS a p... See more

Company replied

Rated 5 out of 5 stars

Been a customer for 5 years now, along with Tfsource. My god what a difference of quality. Damaged part? They will help with that! Order never showed up? They will help with that! Figure had a log... See more

Rated 5 out of 5 stars

Definitely recommend! I have used ShowZ for years. They always have the best price compare to others Etailers. Customer service is one of the best as well. Always ship fast and after sales experienc... See more

Rated 5 out of 5 stars

Show Z is my go to place for Transformers. Shipping is reasonably quick (I love in the UK) and have never had any shipping or custom issues with my dozen plus orders. Alina in customer service is al... See more

Rated 5 out of 5 stars

Loved the experience until now! As a Transformers die hard fan this is the main site to go to. They have the best prices in the internet on most figures and their customer service is AWESOME. I It... See more

Rated 5 out of 5 stars

I am a customer on ShowZStore over 6 years now and I am very very pleased with their services. First of all I love their After-Sales Service. It is the best in the market. Although there is a pr... See more

Rated 5 out of 5 stars

I have been with ShowZ since 2018 and literally bought over 200 figures. The fact that they are a trustworthy company is what keeps me going back for more. They have taken excellent care of me and my... See more

Rated 5 out of 5 stars

ShowZStore has consistently been reliable and helpful, all at a reasonable cost. I would especially like to highlight their generous parts replacement policy. Their relationships with the factories en... See more

Rated 5 out of 5 stars

Customer for many years, I've always been happy with ShowZ up until the last delivery of a couple of days ago. Fair with pricing and always reliable, quick to dispatch my orders and still providing on... See more

Rated 5 out of 5 stars

Showzstore has always been amazing with customer service, communication, and quality. I have never had an issue with them, whether it's inquiries on a product or resolving an issue I have, they are al... See more

Rated 5 out of 5 stars

This company has always gone above and beyond to guarantee that every transaction with them goes perfectly. Not even in the face of the recently nebulous tariff situation did they try and take advanta... See more

Rated 5 out of 5 stars

Showz is fast, and affordable. They also have the best customer service. The few times I have had problems with an item they offered replacement parts for free.

Rated 5 out of 5 stars

Very transparent business and great customer service! I've been a happy customer for the past couple years with very frequent purchases. Highly recommended

Rated 5 out of 5 stars

ShowZ have provided a consistently excellent experience. Even if I have been unlucky on occasion and received a faulty product, which is rare, the customer service team have provided a quick resolut... See more

Rated 5 out of 5 stars

Exceptional Customer service! Fantastic prices and great, secure shipping! My go-to-site for all of my purchases the past few years! Highly highly recommend!!

Rated 5 out of 5 stars

the perfect place for all your transformers and mecha needs support is speedy and helpful

Rated 5 out of 5 stars

Prices are the best. Amazing delivery times from other side of the world. Very solid packaging. Great after sales support and even better over all support from the "contact" you are provided with ever... See more

Company replied

Rated 5 out of 5 stars

I have used ShowZ for a couple years. I joined the upgrade membership to earn more reward points. I wish I would have joined sooner.. ShowZ carries a wide selection of 3rd party and 4th party Tr... See more

Company replied


Company details

  1. Collectibles Shop

Written by the company

ShowZStore.com Get the best deal from the world!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible

Terrible! Had issues with a wheeljack sent pictures they offered me 5.00 and no replacement. They wanted me to send them an unboxing video to determine if my claim was legit? Filed a paypal claim got my money back.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

The best buying experience!

Since I started buying from ShowZ, I had the best customer experience ever! The prices are the best I've encountered, shipping from China is fast and comes straight to my door, and the package is bulletproof! All the post sales issues were swiftly and successfully solved, I have already recommended my friends to buy here, and I Will keep doing it because for me, it's my favorite store to buy my Transformers! ShowZ, you have another loyal customer from across the globe!

7 August 2023
Unprompted review
Rated 5 out of 5 stars

their customer service is top notch

i had gotten an expensive figure and the wait wasnt that bad but the product came in defective but it wasnt their fault, i loved their customer service and they stayed in touch with me for getting the replacement parts and the parts did come. ive never experienced such caring customer service

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Show.Z Store / Gundamit has been very…

Show.Z Store / Gundamit has been very fast to ship in stock items for all my orders so far.

They do what they can to help protect the shipping box from the carrier system during transit by using plastic corner protectors on all packages along with double layer cardboard that's heavily taped up. I'm fairly certain the corner protectors have helped save at least two of my orders from more prominent crushed box damage in transit, to no fault of the business.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

The Best Service in the Business

Excellent prices and the best customer service you can find. Their after-sales service for any WC issues is the best in the business. The recent fuel gauge feature to multiple your loyalty points means big savings quickly.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with Showzstore

I am very satisfied with Showzstore, it is the Best store with the Best products and the Best prices, but I also like that it rewards its member with points and discounts on purchases.

My last purchase I received was the Carry DX9, amazing figure, I'm impressed!

Thank you very much ShowStore!

10 March 2023
Unprompted review
Rated 4 out of 5 stars

My Go-to Online Store for Transformers Figures

Services are very reliable. Prices are fair, also releases orders fairly early compared to my local stores. After-sales service also a very big plus. Customer service is very accessible; the reps are very easy to reach out to. The only improvement I can suggest is their choice of partner courier for the last mile delivery in my country. I hope they can switch to a more established one.

21 March 2023
Unprompted review
Rated 5 out of 5 stars

suprise and delight

I post this on the Facebook group but it is worth sharing. I am blown away, blown away! I got the OS KO Guardia Defensor months ago and he came with one of the props on the rotar broke off. I put in for an after sales service request. When they emailed me back, they weren’t optimistic, they suggested I try gluing it, but they said they would try for a replacement. It wasn’t a big deal. It’s small and fragile, hell I could have broke it at some point. And I totally forgot about this until today: I just got in the mail not one but 2 different replacement components to fix it.

Now that is on top of when it got sent to me it was pretty late. When it arrived the box had a full side of stamps and a little water damage to the inner box. Idk what happened on its journey to get to me but Show.Z Store was clearly determined that my bots were gonna get no me! This is the customer service to strive to!

Not to mention that despite the products coming from literally the other side of the planet, they come relatively fast and packaged obscenely safe. In another instance I had a part missing they couldn’t send me a new one but gave me credit nearly worth half the product. Communication is obviously fantastic and interaction with the customer/fan base with promos and sales, helps build loyalty.

14 March 2023
Unprompted review
Rated 5 out of 5 stars

ShowzStore… Highly Recommend

Been shopping with ShowzStore / Gundamit for a long time and overall received excellent service and products. They have great communication and are solid to resolve all realistic issues within their ability. They have very competitive prices if not the best and also have a great members rewards system that lower cost and provide discount on purchases. They have a preorder system that cost a low amount (usually around 1$) for most items and allows you to cancel anytime and only require to pay full balance amount within 14 days of when the items becomes available and ready to ship. Shipping is great considering that items are directly shipped from China. Being from USA - California I’ve received all my items within 2 weeks but usually around 10 days or less. All shipped items are provided tracking and packaged very well with corner guards, bubble wrap and the shipping box is also wrapped in plastic to protect against water. They also have a great after sales support that will solve realistic issues with your delivered products do to damage or missing parts. Overall ShowzStore / Gundamit are trustworthy and dependable and I highly recommend them.

21 March 2023
Unprompted review

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