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Shropshire House, Cemetery Road, Dawley Bank, TF4 2BS, Telford, United Kingdom
3.2
14 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I have witnessed them talking disrespectful to my friend they have damaged the key box ehich is needed for medical emergency team. They went onto the roof without permission even though they have been verbally warned that the roof is unstable. They will not do the work on the set day which we canceled planned to be in for I would never want this company to come near my home or anyone homes that I know.
Do NOT allow these people to work on your home because when things go wrong which they will,they are not interested in repairing correctly.
They left my 83 year old mom’s house in a mess after drilling through her kitchen wall and not having the courtesy to tell her.
I contacted them and asked for it to be repaired,plaster patch repair.
What they did was put a load of poly filler in the hole with what must have been a spoon,then came back a few days later and put loads more in,it now looks terrible mess.
If you want to see pictures please have a look on their page.
They have no compassion for an elderly lady and will turn up unannounced to just bodge.
The repair patch area is getting bigger every time they attend and I’m now told it will take at least another two visits to rectify.
My mom does NOT want these totally unprofessional people back in her home because she feels very anxious of them turning up unannounced and poor work.
Reply from Shropshire Green Energy Centre
Thank you for your kind words and positive feedback! We're delighted to hear that you experienced a first-rate service with our Solar PV, Cavity Wall Insulation, and High Heat Retention Heaters installation. We strive to provide a great service and we're proud of our team that delivered this for you.
on the 05\12\2024 '' out came the workers to put in cavity installation into our bungalow .. it is doing so good to help with the wet and cold times . '' we would recommend that this company should be shared and given credit for all there hard work. ''thank you so much to having had this work done ! sorry for the late review..
Reply from Shropshire Green Energy Centre
Thank you for your positive review! We're so glad to hear that the cavity wall insulation is making a difference in keeping your bungalow warm and dry and we appreciate you taking the time to share your experience and recommend our company. It means a lot to us!
respectful lads cleand up well after and quick. if only all traders were so well done
Reply from Shropshire Green Energy Centre
Thank you for your wonderful feedback! We're delighted you had a positive experience with Shropshire Green Energy Centre, and we strive to maintain high standards in all our work.
The company and workers explained what they were going to do. The team were professional and friendly. The workers made sure that area were left tidy.
Reply from Shropshire Green Energy Centre
Thank you for your positive feedback! We're so glad to hear that you had a great experience with our team and that they were professional, friendly, and left the area tidy. We appreciate you taking the time to share your experience.
They did a very good job, they were friendly, and helpful. And kept it clean. Would recommend to anyone
Reply from Shropshire Green Energy Centre
Thank you so much for your kind words! We're so glad to hear you had a positive experience with us. We appreciate your recommendation!
Shropshire green energy centre completed our cavity wall insulation and from the first call to their offices to the team completing our work we have had excellent service start to finish. Our home was left clean and tidy by the fitters and nothing was too much trouble. We would highly recommend this company to anyone.
Reply from Shropshire Green Energy Centre
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with Shropshire Green Energy Centre, from your initial call to the completion of the cavity wall insulation. We're especially pleased that our team was able to provide excellent service, leaving your home clean and tidy. It's our goal to ensure every customer is completely satisfied, and your recommendation means a great deal to us.
Awful company , came to parents house to drill holes ready for cavity walls to be filled said they were coming back by end of the week .
11 weeks later and still no cavity insulation just holes everywhere in walls with yellow fibreglass pieces hanging out .
Several appointments and phone calls made, they just don't turn up . Avoid at all costs !!!
I am very pleased with my recent loft insulation and extractor fans by SGEC. Customer service has been very good and the installers have been efficient, caring and polite. Overall, very good service, thank you.
Reply from Shropshire Green Energy Centre
Thank you for your positive feedback! We're delighted to hear that you're pleased with your recent loft insulation and extractor fan installation. It's our goal to provide efficient, caring, and polite service, and we're glad to know we met your expectations. Thank you for choosing us!
Disgusting company 5 appointments made and five cancelled. Do not use this company. Do not know about Customer service.
Reply from Shropshire Green Energy Centre
Dear Lynn Conway,
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with the scheduling of your appointments. We understand how important it is for you to have reliable and timely service, and we are truly sorry that we have not met those expectations.
Upon reviewing your case, we identified several issues that contributed to the repeated cancellations and miscommunications.
We acknowledge that there were errors on our part in not updating you promptly about the changes and in not ensuring that our technicians were fully informed about your preferences and availability. We are committed to improving our internal processes to prevent such issues from occurring in the future and will be implementing further training moving forwards to ensure further appointments are handled smoothly.
Emailed them to make an appointment. They didn’t reply so I contacted them again. They finally replied asking for more information. I replied and heard nothing. Chased it up and heard nothing. Not a great way to treat potential customers
Reply from Shropshire Green Energy Centre
Hello Simon Williams,
We are sorry to hear about your experience and would like to sincerely apologise for any inconvenience caused.
Please do not hesitate to contact our office at 01952 505506 or email us at office@sgec.co.uk to discuss your enquiry further. Your satisfaction is our top priority, and we are committed to resolving any queries you may have.
We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention.
Best regards, The Shropshire Green Energy Centre Team
My next door neighbour had his cavity wall insulation completed at a cost of £2,000 so i contacted them for a quote. I called their office and they took my details and said the surveyor would be in touch. One month later they contacted me to arrange a survey. He completed the survey and then told me it would cost £4,000 which obviously i questioned as the next door property is not that different to mine in size and he said he would look into it and let me know. One month later i had to chase for an answer, but there were no notes on my file and would need to look into it. On calling me back they said the reason for the price difference was the size of property, which i replied my property is not another half the size of next door. At this point i told them to forget it, you try to give local business a chance and that's what you get. The customer service is disgraceful and can understand their review score, If there was a minus i would go there!
Reply from Shropshire Green Energy Centre
The meterage of the 2 properties is different hence the difference in the quote. The assessor did advise the office at the time of sending out your quote that as we were unable to match your neighbours quote you were not going to proceed, and we were to remove your details from the system.
Absolutely amazing company could not ask for better. Customer service is brilliant 👍. Would highly recommend to anyone who could benefit from this service.
Reply from Shropshire Green Energy Centre
Thank you Jon for taking the time and sending a review, its much appreciated.
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