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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the smooth and engaging user experience, finding the site easy to navigate and enjoy. Many people are satisfied with the variety of games available, including original titles, and praise the fast payout speeds. Reviewers often mention positive experiences with cashing out winnings quickly. However, some people were dissatisfied with the pricing structure, particularly the high minimum withdrawal amounts. There are also concerns regarding payment methods, with some customers experiencing issues with card deposits and being restricted to cryptocurrency for withdrawals. A few other people also felt that the website's games had a low Return to Player (RTP) and that bonuses were difficult to achieve, leading to a perception of unfairness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. While some consumers praise the huge selection of... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing strong dissatisfaction, calling it... See more

Payment

Reviewers mention ambiguous feedback about payment. While some customers praise fast payouts and quick... See more

Price

Clients share negative opinions on price, with many expressing dissatisfaction over high wagering... See more

User experience

Users describe positive interactions with user experience. Many reviewers appreciate the smooth and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Better than other social casinos. Love that it still has hacksaw. Only drawback is the high withdrawal amount.

Rated 2 out of 5 stars

I like playing I just signed up but some reason after two deposit with card now it keeps saying try new card and the only why I can deposit is thru crypto which I don’t like doing if I don’t have too.... See more

Company replied

Rated 5 out of 5 stars

The people leaving bad reviews are being petty and super critical for no reason. I got my redemption in less than two minutes, in house games and the live games are awesome. 10/10 I mostly care abou... See more


Company details

  1. Gaming services

Written by the company

The next generation in social online casinos - play all of your favourite games on Shuffle.us, with the best rewards!


Contact info

3.3

Average

TrustScore 3.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammer trash

Scammer trash. This platform is a scam. The AI just steals your money regardless of odds. This is not RNG and certainly not provably fair. Those are just words they use to give you false confidence so you are an easy mark. That's why they are called confidence scams. I have played their limbo extensively and the cheating is so obvious it's disgusting. Today it rolled under a 1.48 8 or more times in a row 3 times in less than 300 spins. There is a .014% chance for limbo to win 8 times in a row with 33% chance to win and they managed to do it twice and once for 10 times in a row, which the odds of that are so low it's not even a number, in under 300 total spins. So I can tell you with a great deal of certainty that this platform is cheating their customers and that is absolutely despicable. To the proprietor of this platform I'll say this, you have millions of dollars but you're still a low life thief. It takes a special kind of person to have millions of dollars but steals nickels from poor people. Your mom must be proud.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

My God RUN

My God RUN! This site is the epitome of manipulation. Their games are no where near claimed RTPs and this is without debate. These folks has their providers RTPs turned way down, yet claim the standard RTPs the providers use on a general basis. I’ve played them all… 15 million+ wagered across a dozen sites. Anytime I start a new spot, I start soft. In 4 days they’ve raked 16k off me with about 47k wagered on 40k spins. They have me at 65% RTP on 40k spins. This is utterly gross and with around 4 million spins between my other sites. I’ve never had at any point 40k spins that paid this god awful. This site is fraud at its finest. You will lose everywhere but you’ll get far more for your money elsewhere. These folks also have fingerprint running in the background. They’re watching every click and stealing this information for obvious reasons. This site is fraud. Corruption. Thievery. ****their main site is in breach here on trust pilot too. Why?! Because they fake reviews as they do saying they’re legit.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam Site and Terrible Customer Service

Terrible outcome from playing on this scam website. Deposit after deposit after deposit. Multiple days of play. Multiple different games played. Finally, i won enough to make a withdrawal request. During request, I am following the exact steps to KYC verification. Poof! Stopped in my tracks, account is locked. No more play, no more anything. I contacted support, they said my account was placed in “redeem only mode”. However, the redemptions are only allowed with the methods used for deposits. Here’s what they won’t tell you. If you use a credit/ debit card to deposit, you cannot use credit or debit to make a withdrawal. So now, credits that I won and am owed are frozen in my account. I asked support if they can help me get this resolved. They have been completely unresponsive. I have messaged day after day. Live support and email. Live support has just banned my account from contacting them today - without an explanation or better yet… a response to my questions!! And email support has not responded a single time in 5 days. Worst customer service on any site like this that I’ve ever encountered. Super fishy and disgusting.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

#1 casino app by far

I just love playing on shuffle. I have been playing on here for almost a year and I have had only one little hiccup in the slot game but I took it to customer service and by the way mite i add the do outstanding work. With a little patience on my part and the hard work Jeff in customer supper did for me he resolved my issue in a timely manner and in now happy. Big thanks to Jeff.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

i played about 350 dollars on this…

i played about 350 dollars on this site. bonuses stopped after 100 dollars. i had a winning spin once every ten spins or so. by win i mean bet back. highest win in 350 dollars was 32 dollars. Don't be fooled this casino is a complete scam and i don't see how it is legally operated payout percent are way below what they should be.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

$4 monthly for 6k playthrough (at a loss) and $9 bonus for silver (10k). RTP lower than similar sites.

I tried to hit silver (10k) playthrough to give them a fair shot. This site is heavily manipulated with the RTP. The first time is very high to try and draw you in and then it drops forever. Got my monthly today and silver rank up bonus. $4 for 6k playthrough at 200 loss. Standard model. First time playing cashed $175. Since then I've put in $400 at 20-30 each time without another win. $9 for silver. Even at silver the daily is 40¢ a day. Two $1.5 playthrough codes a day for 1k playthrough every week. 400 redeems total on each. 10SC playthrough code for 50k weekly. $1 sign up bonus. Weekly is usually $1-5 dollars even for people playing 50k a week. Eventually there will be a lawsuit against these sites and this one will be high on the list for fraudulent RTP.

21 March 2026
Unprompted review
Shuffle.us logo

Reply from Shuffle.us

Hi Justin,

We are very sorry to hear about your recent streak of bad luck.

All games on Shuffle.us run at their advertised RTP. Our originals are provably fair, and you can change your client seed at any time should you wish to do so.

Please feel free to reach out to us at support@shuffle.us if you need help doing so.

Rated 5 out of 5 stars

This place deserves so much higher than…

This place deserves so much higher than 3.5 stars I’ll give them 10 stars!!! The absolute gem of all social casinos 🎰!!! I appreciate you Shuffle thank you so much for the opportunity to play on your platform! I’m actually thinking about streaming content and pushing you guys that’s how solid you guys are!!! I’m just a little nervous because I never streamed before but you guys are really making me think about it!! I love your platform and look forward to play for years to come!!! The fast payouts and list of games separate you guys from the competition so thanks again!! God bless you guys🍀🙏🏽🫶🏽❤️

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Spent alot of money on here and never…

Spent alot of money on here and never have been in the positive from playing through and buying bonuses, win rate is super low, being a affiliate is the only good side by bringing hundreds to thousands of people in to actually make some money, would not recromend this site to anyone

14 March 2026
Unprompted review
Shuffle.us logo

Reply from Shuffle.us

Hi Tyler,

I am sorry to here about your streak of bad luck.

I can assure you that all games are running at their advertised RTP.

We would love to have you back at the next monthly bonus on the 3rd of February.

Rated 1 out of 5 stars

Site is a rinse scam

Site is a rinse scam. They have their hand in other casinos and when someone wins big somewhere else, if they come to shuffle.us they rinse them for everything. Then they’ll ban you when you catch on to it.

14 March 2026
Unprompted review
Shuffle.us logo

Reply from Shuffle.us

Hi Jaypea,

We do not coordinate with any other sweepstakes platforms, Shuffle.us is a separate entity.

I am sorry to hear about your bad streak of luck, but it is simply not the case that we work with other platforms to identify players.

We hope to see you back for the weekly bonus on Thursday and the monthly bonus on the first Friday of the month.

Rated 1 out of 5 stars

The RTP here is very unbalanced

The RTP here is very unbalanced and it's not hard at all to see. One of your first times everything will hit no matter how ludicrous. After that nothing will ever again. That aside the daily login is .40 if you keep a 7 day streak. The rake back is very rough as well. 4K playthrough in a week with a slight loss. My weekly was 1.30. Last thing is the chat. It's unmoderated and unfiltered. Join late at night and you'll be welcomed by all the racial obscenities and hate spam you could wish for.

4 March 2026
Unprompted review
Shuffle.us logo

Reply from Shuffle.us

Hi Justin,

I can assure you that all our games run at their advertised RTP, I am sorry to hear about your recent bad streak.

Regarding your weekly bonus, it's based on a number of factors, including your playthrough, PnL and edge of games played.

Regarding the chat, we apologize for your bad experience, I have pass this feedback to the team and we'll see what we can do about getting more chat moderators onboard.

Rated 1 out of 5 stars

Donation money sink casino

Donation money sink casino, their .com casino is rated horrible as well for a reason. The site is clearly ran by AI and will determine when you can win; nothing is random about it, they also took away about $200 SC from users per year changing daily dollar to 40 cents with no explanation. Avoid at all cost.

9 March 2026
Unprompted review
Shuffle.us logo

Reply from Shuffle.us

Hi Keith,

All Originals are provably fair, please check our our help center articles for more information.

You may also email us at support@shuffle.us and we'd be happy to explain how it works!

Rated 5 out of 5 stars

0 to $1000000

So today I went on one of the most epic runs I’ve ever been on in my entire life gambling. Well it is the most epic ever literally put in maybe like $200 and redeemed 1 million and was very smooth highly recommend at first I thought the originals seemed kind of crappy but literally I won all that on the originals they could do with some better game selection other than that top-notch top of the line great customer service and I had my $1 million withdrawal within like 10 minutes

4 March 2026
Unprompted review

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