Excellent online store!! Ordered a ‘Thick Corduroy Hooded Thobe’ on 6th March & it arrived on 14th March, made to order from Jordan. Very well made and a perfect fit, would definitely order from them... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
DO NOT ORDER - WILL NOT ARRIVE ON TIME. Placed an order online and it's been nine days and it is still in "process". Contacted customer support 3 times and didn't get a single response. They cha... See more
Canceled my $600 Eid order without any reason. I only knew because the money went back into my account. It was things my daughter picked out, I think I ordered a thobe. Imagine spending a couple h... See more
I wanted to order since a few years because I liked their 'East meets West' garments. This year I ordered in the middle of month of Ramadan. Website said it was last call to be delivered... See more
Company details
Information provided by various external sources
Launched in 2001, SHUKR was the first company to provide contemporary modest clothing which met the aesthetic and cultural needs of the new generation of Muslims living in the West. As the company has developed, it has also attracted a loyal non-Muslim customer base, people who are attracted by the stylish, modest clothing SHUKR offers. SHUKR is proud to be able to serve people of all religions who find that their faith encourages them dress modestly, without having to sacrifice style and beauty. SHUKR also aspires to be a model Islamic business, by applying sacred Islamic values to a contemporary, multinational company. We follow fair trade and ethical labor practices, pursue a path of perfection by producing clothing of the highest standards, and apply Islamic financial and investment principles, avoiding interest-based financing. SHUKR is an Arabic word found in the Qur’an which means gratitude or thanks. God mentions in the Qur’an: "If you give thanks (shukr), I shall certainly increase you" (Qur’an 14:7). The company SHUKR was named as a means of reminding ourselves and others of this important Qur’anic word and principle.
Contact info
8345 NW 66TH ST # 6483, 33166, Miami, United States
- 0012034047836
- techsupport@shukrclothing.com
- shukrclothing.com
3.0
Average
26 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This review is regarding the returning…
This review is regarding the returning process which, unfortunately, has been very disappointing so far.
I returned a skirt, which I sent through DHL according to the rules of Shukr, (including printing my own return label) Tuesday last week.
I updated Shukr, through their WhatsApp profile, that the parcel had been picked up by DHL and i provided them with the receipt. They thanked me and promised to return back as soon as the packet arrived to them.
Yesterday (Tuesday a week after!) I wondered why I didn't hear anything from them, and I decided to track the package on the DHL Web site. Here I found that the packet arrived to Shukr on Thursday last week! But they hadn't contacted me at all!
I wrote them yesterday and again today to ask them to please confirm that they received the packet and to provide me with the paying information, in order to be able to pay the shipping costs for sending me back the skirt in another size.
They don't answer my messages at all!
And I'm wondering if I will ever get another skirt or even money refunded.
This has been a very bad experience with Shukr.
I cannot recommend this to anyone!
Update: Shukr has returned to me, announcing that my item will be shipped after 4 days.
Thank you for that.
1 May 2019
Unprompted review
Reply from Shukrclothing
I am glad your return was processed. There are times when we have a large amount of returns to process. Some companies simply shelve returns and sell them to other customers without checking if it is in saleable condition. Nobody wants to receive a clothing item that has been worn by someone else. We unpack the return, make sure it is still new and has not been worn (except for trying on) and then we repackage it in a new packaging. When we have lots of returns at once the process takes a few days to handle. Therefore you experienced a slight delay. If you ever experience any delays in future please email us and let us know and we will deal with the issue promptly for you.
Shopping process was seamless
Shopping process was seamless. Please note that they send their products from the warehouse in Jordan, they do send an e-mail informing about this, but i overlooked it.
They sent the parcel via DHL express with my order.
2 January 2019
Unprompted review
Reply from Shukrclothing
Dear Faheem,
Thank you for your feedback.
We ship all UK orders directly from our factory in Amman, Jordan. This allows us to offer alterations on many of our designs. We are now able to lengthen or shorten many items including altering the sleeve length.
This has not affected shipping charges and we still offer free shipping to the UK and orders are delivered within 3 working days via DHL. We also offer low-cost returns via our pre-paid return shipping label and DHL will collect the return from your home or office at no additional charge. If you opt for store credit instead of a refund you benefit from free return shipping. These exceptional benefits are the reason we ship all UK orders directly from our factory in Amman, Jordan.
Thanks again for your feedback
Best Regards
SHUKR Customer Service
I've order a 2 Abaya and a dress from…
I've order a 2 Abaya and a dress from here and one hijab. All of great quality. I really love the ethics of this company. The only issue I did have was that one Abaya was tight through the arms and chest but was the same size as the other I had ordered. I looked at the sizing chart and they are the same. I was thinking maybe someone put the wrong size on the dress, I kept the Abaya and I am going to see about getting it altered to make it a little less tight in the arms. Also I think they should offer coupons to costumers who have bought from them for their next order( or every other order) which I haven't seen them do, especially since I had to get an alteration after paying a considerable amount for the Abaya.
12 June 2018
Unprompted review
Reply from Shukrclothing
Dear Maegan,
Thank you for your feedback. Ethics is something we really focus on and we have a new video on our homepage showing behind the scenes of SHUKR and how your clothing is produced in a sweat-shop free environment with the highest levels of ethics.
The Yasmin Gown you purchased was tighter around the chest and arms because in the past we intentionally made Evening Gowns more fitted. However, as a result of customer feedback we have now made all sizes uniform so this issue has now been resolved and this is the reason you were issued free return shipping for the item.
We do not offer coupons because we have a very large sale corner where we have a huge amount of recent seasons designs heavily discounted. You can shop the sale corner here:
https://www.shukrclothing.com/international/women/women-sale-corner.html
Thanks again for your feedback,
Best Regards
SHUKR Customer Service
Amazing Company. High Quality Products.
I have bought from them on numerous occasions and their quality and service is beyond reproach. Their goods are a little pricey but you really get what you pay for.
Very happy with Shukr and will continue to buy from them. Can't praise them enough.
5 April 2017
Unprompted review
Reply from Shukrclothing
Thank you so much for your appreciation. Our mission is to serve our customers by providing beautifully designed clothing made from luxurious fabrics tailored to the highest quality of manufacturing. We are so glad that you are pleased with your order. It is your appreciation that motivates us to perform at our very best.
Thanks again for your feedback
Best Regards
SHUKR Customer Service
just beautiful
I have ordered from them four times now.
trustworthy.
the package came quickly
easy to use website
accurate sizing
quality stitch and fabric
=
one very happy customer
i definitely recommend it.
7 January 2014
Unprompted review
Reply from Shukrclothing
Dear Lydia,
Thank you for your repeat custom. We are happy to serve you. We are so glad that you are pleased with your purchase and your recommendation.
We look forward to serving you in the future.
Thanks again for your feedback
Best Regards
SHUKR Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.