Shurgard Self Storage - Amsterdam Centrum Reviews 99

From attention to service all is great. I would just like to have the option to use the stairs as well and not only/ inclusively the lift.

Very uncomplicated and efficient. Friendly service, especially Thomas 🙂🫶🏻

Organisatie very well, very good app and phone service. All works top

Great service

The staff was very helpful and friendly! A seamless and easy experience. Thank you!

Very easy to rent a storage unit, I did it online and the unit is pretty spacious.

I’m really happy with the service, it was super easy to set up the contract and everything is well organized. Thomas was really nice and helpful!

All good — the service was as expected and the deal itself was fair.

I’m giving 3 stars because the follow-up was far too aggressive. After I filled in the form, I received 6–7 calls plus dozens of emails, both to push me to close the deal and later to request a rating. I kept repeating the same answers, which became frustrating.

My suggestion: please chill a bit with the follow-ups.

I would highly reccommend Shurgard, I used their storage facility in Amsterdam West and it was extremely easy and smooth, no human intervention required. The unit was clean and easily accessibly with lifts and trolleys. Love it!

Clear instructions. Friendly and helpful staff. Shout-out to Thomas for checking in the next working day to make sure everything went okay :)

First of all, it's very simple to use the Shurgard storage service - you find all the info you need on the site (including volume estimation for your goods).
Then, it's simple to access your storage space and to manipulate your goods.
The location is clean, bright and the entire carrying system (including the large elevator) is provided.
There is a toilet too.
The only negative aspect (to be completely honest): at the first floor it's a little too hot (at least yesterday, after a couple if minutes I really realized the difference between the ground and the upper floor).

The ventilation isn't working in the storage unit so it's like a sauna. It's been like that for over a week now. Every time I go in I move one or two boxes and I'm dripping with sweat, it's exhausting. On the first day we had a lot to put in and I had to multiple breaks outside to cool down (it was relatively cool outside, not even such a hot day).

NB: I contacted them by phone last Sunday (8 days ago) and by contact form on Wednesday (5 days ago) but nothing has been changed yet.

Good value for money. Building is clean and well maintained. Professional staff. Easy app access. A little hot inside, but maybe it's just that time of the year. On site toilet is a plus. Overall good experience 👍

Great service. Simple access & usage. Quick to setup

2 Problems I had with this location.

I booked a locker and the address on the confirmation was Transformatorweg 24. This is NOT where the unit is. That address is Block A, and there are other units in block B, which is 400m away across the 6 lane street at Contactweg 30.

My taxi dropped me and my 6 BIG LUGGAGE bags at the main building as on the confirmation (Block A). I was only to find out from the staff they had no trolleys, so I had to walk to Block B, fetch a trolley, bring it back to Block A and cart my bags to my unit.

Problem 2: The lockers are elevated 3m high!!! You have to find the wheeled mobile stairs (wherever they may be) and push/pull the huge stairs to your unit. This makes it VERY difficult to pack/unpack, move stuff around because you have to take things up and down the stairs each time. Lockers I have seen in other companies are on the ground floor.

Otherwise the units are clean, the facility is clean, and the staff helpful. It would just be good to have more detailed confirmations on going to unit B, and lockers on the ground floor.

Sebastian and the whole team there made it SO easy. And they were so friendly and helpful.

Great service by Sebastian, who helped me find the perfect storage unit for me. I can highly recommend this Shurgard location, it’s clean, safe and easily accessible.

It's a very nice place to store your goods. I kind of got lost, cause I am awful at this, but with one call. I got told where to go. Badr, who works at the Shurgard NDSM-werf kindly assisted too. Thank you! Rosalinde

We were locked in by the electric gates, because we were still unloading our van past 9pm.

We called the helpline numbers and none of them helped.

Their 24 hour helpline is not 24 hours it just provides an automated message which says a manager will contact you during opening hours. This is not helpful if you have been trapped by their electronic gates.

We sought help from local law enforcement who couldn’t help and eventually we had to climb over the Shurguard spiked security gate (me, my girlfriend and our 40kg dog) - this came with considerable risk of injury!

We had to take a taxi home as we couldn’t get our van out. And a taxi back in the morning to collect our van.

The manager, did call the following afternoon, he did not apologise or admit fault in anyway.