I do not have a unit with Shurgard, I come to buy boxes. I was greeted by keely she is so polite and sweet. Nothing is to much for her I was asking her so many questions and she was more than happy to... See more
Location
Switch location5 Oriental Road, E16 2BZ London, GB
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See what reviewers are saying
Staff is super friendly, and the facility is amazing. Most importantly, it feels secure, since you have to authenticate a couple of times each time you enter the building. Would definitely recommend o... See more
Keely is so amazing and provides excellent service. Please employ more people like her.
I received a swift response to my enquiry—professional and friendly communication with James over the phone. I met with Alex and Boris at the front desk the next day. They made me feel so welcome. An... See more
Company details
About Shurgard Self Storage - City Airport
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
5 Oriental Road, E16 2BZ, London, United Kingdom
4.6
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I do not have a unit with Shurgard
I do not have a unit with Shurgard, I come to buy boxes. I was greeted by keely she is so polite and sweet. Nothing is to much for her I was asking her so many questions and she was more than happy to answer them. She is an absolute sweetheart and a credit to Shurgard. Thank you for such great service.
30 July 2026
Unprompted review
I am doing this because the service…
I am doing this because the service here was very good and I promise to leave a review. please one more toilet if you can.
28 July 2026
Unprompted review
Only beautiful people does beautiful…
Only beautiful people does beautiful things. Thank you Keely and keep it up.
27 July 2026
Unprompted review
Keely is so amazing and provides…
Keely is so amazing and provides excellent service. Please employ more people like her.
27 July 2026
Unprompted review
Keely was quite helpful earlier on…
Keely was quite helpful earlier on today. She was able to give a discount on the monthly price of my unit.
24 July 2026
Unprompted review
Penalised for staying
I rarely leave reviews, but this genuinely warrants one star.
I have been a customer for six months, and today I was informed that my rate will increase by 22%. When I asked what justified this, I was effectively told that the longer I stay, the more I will pay, as prices are periodically increased for existing customers. That is quite an approach to customer loyalty.
It gets better. I was also told that if I move from my current 50 sq ft unit to a 65 sq ft unit, my monthly cost could be cut in half. It is difficult to understand how that pricing structure makes any sense.
I am currently renting a unit while spending time abroad. Needless to say, I cannot keep flying back just to rearrange boxes to fit this kind of pricing logic.
20 March 2026
Unprompted review
Reply from Shurgard Self Storage - City Airport
Dear customer, we always try to provide our customers the best value for money and understand that a rent increase is never welcome. We invite you to your storage center to go through the different options and maybe move to a cheaper unit. Sure we will be able to find a solution together. Your Shurgard Team
User-friendly self-service storage…
User-friendly self-service storage facilities, no sweat, no hassles! no hidden charges
I had a very good experience and I will be coming back for sure
4 November 2025
The staff are friendly and welcoming
The staff are friendly and welcoming. I would given a five star if Shurgard was open 24 hours. Shurgard needs some more trolleys, because in the evening the trolleys are being used. I like the security to get in the building.
30 August 2025
Simple to set up
Simple to set up, helpful staff. Secure storage with good app based access. Reasonable pricing and long access hours
28 June 2025
Staff excellent and very helpful
18 June 2025
I like the security of the facilities…
I like the security of the facilities and easy access to the different storage rooms
12 June 2025
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