I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... See more
Company replied
Location
Switch locationPopham Close, TW13 6JE Hanworth, GB
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I have been given the information I needed today. Kaz was very polite and informative and attended to all off my needs in a professonal and polite manner.
Moving is always stressful. However, Val and Alfonso made it so much easier than expected. They could not have been more helpful. Friendly, transparent, clear, exceptional service. Nothing was too... See more
Great service and really patient with me as it’s my first ever unit during a busy and stressful time moving. Went through all the paperwork with me so I understood the details, showed me how to use al... See more
Company details
About Shurgard Self Storage - Hanworth
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Popham Close, TW13 6JE, Hanworth, United Kingdom
4.3
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Very good service
The efficiency of the system is very good.
I just booked the storage from another country, made the ID validation online and after that everything was settle and I was free to go without needing to go by the office which makes everything super easy because you can go in from 6am to 11pm which gives you a big range of times.
With the app you can unlock the door without even getting out of the car.
The instructions were clear and everything was as expected.
Everything was perfect, easy and comfortable.
22 May 2024
Can't fault the staff here.
Moving is always stressful. However, Val and Alfonso made it so much easier than expected. They could not have been more helpful.
Friendly, transparent, clear, exceptional service. Nothing was too much trouble and they clearly enjoy their jobs. A big thank you guys.
Pete Crouch.
13 April 2024
Unprompted review
Great customer service from Val &…
Great customer service from Val & Afonso! Really helpful guys, would definitely recommend.
6 January 2024
Unprompted review
I had an issue and Val sorted it out…
I had an issue and Val sorted it out immediately very happy excellent customer service
21 December 2023
Unprompted review
Val is best very helpful person thank…
Val is best very helpful person thank you
30 November 2023
Unprompted review
Excellent customer service
13 October 2023
Best storage in town
iT was very easy to book storage on line as it shows the unit sizes in way to easily understand the volume I need for my needs.
The experience with the staff that helped me on the day to show me how everything works with the app and the location of my unit were amazing and very helpful .
Made everything easy for me .
The best think I liked is the access times and freedom to get in between 06:00am and 11pm everyday of the week.
That’s what made me change from my previous storage.
27 September 2023
very easy and straight forward to book…
very easy and straight forward to book and get checks done on line. The only issue is the locks, they are a barrel type that only shurgard do!! The store was very helpful and sorted out the issue without any fuss.
A great place to store your things!
12 September 2023
Great service from the guys in the…
Great service from the guys in the office, really helpful
18 September 2023
Excellent customer service
Excellent customer service, Alphonso was in on the day with impecible customer service and willingness to go the extra mile to help, even stayed after closing time due to my late arrival. All done withing minutes paynig to having keys to the storage.
4 September 2023
Unprompted review
Great experience
Alfonso was very helpful.
Explained everything well and showed me around to my storage room. Friendly atmosphere overall.
16 September 2023
Unprompted review
Afonso was professional and helpful
11 September 2023
Unprompted review
My 1st time to use a self storage
My 1st time to use a self storage due to delayed completion of my new apartment.
Afonso and his manager team at Shurgard Hanworth was very helpful and friendly advices on my 1st day of storage. Shurgard for Sure 😊
29 August 2023
Unprompted review
Great service by Alfonso
Great service by Alfonso - always so helpful and has a smile on his face which is super welcoming.
Great storage area and location. Happy customer !
28 August 2023
Unprompted review
The customer service from Alfonso was…excellent
The customer service from Alfonso was excellent and the storage facility exceeded my expectations.
I would highly recommend Shurguard to anyone looking for storage space, I can’t speak for the other sites, however Hanworth was a calm and relaxing experience, Alfonso was professional helpful and provided excellent customer service.”
26 August 2023
Unprompted review
Alfonso was very helpful and…
Alfonso was very helpful and professional. Great customer service.
15 August 2023
Unprompted review
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