Shurgard Self Storage - Putney Reviews 164

Gareth at Putney Bridge Rd is always exceptionally helpful. I am so glad I left another storage company to come to Shurgard. 5 star service

Everything was smooth and easy but I didn’t get promotion because I made an inquiry for another location it wasn’t clear how to benefit from promotion

Semira has been lovely, helpful and friendly.

Unt was clean and tidy

5 star service

This is not first time I am renting and there are always complications with invoice. They trying to charge for extra months, making the rules so difficult that is impossible to understand and what you need to do to avoid charges. They just basically always try to lock you in. And units have no lights, with stupid excuses of fire hazard ( that’s why qualified electrician exists!) staff is as confused about the billing as we are. Avoid if you can.

Samira and Anthony was extremely helpful

Semira is been very helpful. Excellent experience.

Hey ! I and my friend have stuff there with my friend’s name. Because we both were students and got into critical situation that time.we had to chose shugard putney.

No one replies to me or pickup the call there in shugard putney branch i and my friend need our stuff back we have got our laptops and all the important documents and clothes there and it’s been more than 4,5 months we are unable to contact them.
They have discontinued the contract with us and before that they even tried to enter our unit and got some “food” out which includes 2 face washes, velo and i agee on of dry spices . And terminated out contract.
We need our documents and papers back because it hold our life time degrees and ID cards .
Everything happened due to severe circumstances but shugard team was unhelpful honestly.
I would like a response so i can visit and collect the stuff .

Really helpful team and advice, unit is effortless to use and access times handy.

Customer Service Rep Gareth took me through the process personally whenI arrived and was really helpful.

Had a very stressful day moving on Sunday and Semira was so helpful. Was dreading all the admin of having to get all of my stuff into storage but Semira showed me to my unit and was very helpful with all my questions. She went above and beyond and I managed to move into my unit within 30mins.

Excellent service thank you to Semira, most helpful

After several years I no longer have a need for a storage locker. I have dealt with Gareth at Putney over this period of time and I was super glad he was on today when I told Shurguard I would be terminating my agreement. Gareth as always dealt with my queries and documentation in a very professional way, I received my termination confirmation within 15 minutes of leaving the storage unit. When I was sorting things out, he excused himself to take a call which was for another branch, he was super polite and super helpful.
Thanks Gareth, keep up the good work!

Adam was really lovely and helpful and made the experience of getting our first storage unit easy. Answered all our questions and gave us all the info we needed to know. Thanks!

Gareth was great! Polite and helpful.

We were arranging storage for a client of ours, a somewhat complicated situation. Gareth and Adam were extremely helpful and patient. We were very impressed with the set up on site.

Semira gave me a good explanation of each and everything and she was nice to me and friendly. I was bit. Nervous about asking but she helped me from top to bottom and it was my great experience.

Gareth from Putney Shurgard was great. Talked me through the whole process and was really patient and friendly.

What could have been a very confusing process with lots of paperwork was a breeze. Thank you Gareth.

Also very good value with no minimum commitment, perfect for in between flats.

I've recently phoned the Shurgard help desk to simply enquire about storage options. And the customer advise I've received was simply amazing. Gareth was also very helpful when I've arrived for my appointment. He has given me a lot of practical and honest advise which made me sign up and rent one unit. I would highly recommend visiting the Putney branch.