Yet again- thank you to Shona. Always helpful, conscientious and generally personable young lady. One of the main reasons I stay at the Romford branch despite relocating! Massive well done, and thank... See more
Location
Switch location3 Rush Green Road, RM7 0PT Romford, GB
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See what reviewers are saying
Very clear pricing, every part of the booking process and access was explained clearly, and with no delays, it was so easy it was hard to believe! It’s unusual now days for a company to do what they s... See more
Was surprisingly very straightforward to arrange online, with clear instructions. Shurgard were accommodating when I needed to shift my moving in date forward by a day. It was a Sunday with no staff a... See more
The process of getting a stoarge unit is very straightforward online and access to the unit is very easy once you get there but ensure you have the app downloaded and working as this is the key to qui... See more
Company details
About Shurgard Self Storage - Romford
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
3 Rush Green Road, RM7 0PT, Romford, United Kingdom
Asks customers to review
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Replied to 97% of negative reviews
Typically replies within 1 week
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Convenient location and simple process…
Convenient location and simple process getting a unit. Would recommend.
New customer
Easy to apply and get storage. Staff helpful and friendly. Only issue is lift onsite has been out of order but otherwise very happy
Customer service was very friendly and…
Customer service was very friendly and helpful.
Brilliant Customer Service
Sorry I don't remember his name, but the man at Romford was beyond helpful when we arrived to confirm our ID and view our unit. He helped us to decide which unit best suited our needs. So patient, even when we changed our minds twice. Excellent customer service!
Good convenient friendly service
Good convenient friendly service. Only downside was experience of blockage of route to lock-up by other customers filling up beyond a whole corridor with their items making access problematic and reroute necessary to achieve access. No supervision apparent.
Easy booking and access.
A very simple and easy process to get…
A very simple and easy process to get storage quickly.
The staff have been great and very informative.
some staff members extremely rude and threatening storage itself is clean and most of…
The storage itself is clean and most of the staff are quite polite and professional but I have had one particular staff who is generally very rude and threatening. Having a contract with the company does not actually authorise the staff to be extremely rude no matter what the situation is staff always threatening to destroy your belongings. And the price for storage increased from 200 to almost 500 over 2 years . I had a very bad experience with Shuggard Romford
Easy to use.good service
Excellent service!
Excellent staff and service
Excellent staff and service. Friendly and helpful going above and beyond. Reliable and safe storage facilities.
Was very helpful and respectful:)…
Was very helpful and respectful:) showed me where to go and showed me the llock up
I went Shurgard I went Shurgard, Terry he was wonderful and helpful he give same advice and what it is best for my situation I really appreciate. Thanks 🙏
I went Shurgard, Terry he was wonderful and helpful he give same advice and what it is best for my situation I really appreciate. Thanks 🙏
Many thanks to Scott and Terry ,
Many thanks to Scott and Terry ,
Amazing service and really clean and dry storage
Really straight forward and great…
Really straight forward and great service :)
Romford team are superb.
Romford team are superb.
Very accommodative attentive and best at the orientation procedure.
Giving their 100% attention even to the end of their closing time.
I "trowey" salute
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