Georgia was a great host made me feel welcomed straight away and understood my needs. Great customer service on her part. Thanks Georgia!
Location
Switch location54-80 Ossory Road, SE1 5AN London, GB
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See what reviewers are saying
When I first enquired about units, Lewis was very helpful, he took the time to explain the unit sizes to me and went the extra mile to show me one I was most interested in. Since obtaining a unit... See more
Louie was extremely kind,and professional .. he showed me the unit and explained me the whole process. I felt very comfortable with the idea of leaving my belongings. Thanks for the smooth transacti... See more
What a fabulous service. Adam and Farid were calm, nice, and Adam even helped get stuff out of the car. An incredibly professional customer service experience, very unusual nowadays! Thank you guys fo... See more
Company details
About Shurgard Self Storage - Southwark
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
54-80 Ossory Road, SE1 5AN, London, United Kingdom
4.4
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Georgia was a great host made me feel…
Georgia was a great host made me feel welcomed straight away and understood my needs. Great customer service on her part.
Thanks Georgia!
3 June 2026
Unprompted review
Louie was extremely kind,and…
Louie was extremely kind,and professional .. he showed me the unit and explained me the whole process. I felt very comfortable with the idea of leaving my belongings.
Thanks for the smooth transaction.
I appreciated it a lot
14 May 2026
Unprompted review
Because I have a very good…
Because I have a very good communication with her
12 May 2026
Unprompted review
Great location, great staff, easily accessible..
When I first enquired about units, Lewis was very helpful, he took the time to explain the unit sizes to me and went the extra mile to show me one I was most interested in.
Since obtaining a unit, he has continued to show great customer service by answering my questions.
The location is ideal for me and signing up was very straightforward. Gaining access also straightforward, the follow up call to check my move in day went as planned, also a lovely touch on top.
30 March 2026
Unprompted review
Farid provides excellent service
Farid provides excellent service. Really knowledgeable person, explained everything from A to Z!
Thanks!
25 March 2026
Unprompted review
The storage is neat and organised
The storage is neat and organised. The staff we met on two occasions were very helpful. The manager on duty was very understanding and helped us out when one of the lifts was not working. He is a Sierra Leone man, but I can't remember his name.
11 December 2025
Very helpful support at the storage…
Very helpful support at the storage centre by the Shurgard person working there.
26 November 2025
Will do the job but not Ideal.
All was great however the storage unit is closed too early. Also no lift, I'm lucky I'm young and healthy but this is a bit of a nightmare. Also my storage unit was hard to find, no real directions for it once you go in the building. App is good. Location is cool. Overall Would be 5 stars if they had a lift & close later.
15 October 2025
Reply from Shurgard Self Storage - Southwark
Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team
Reply from Shurgard Self Storage - Southwark
Thank you for your positive comments. Our team will be delighted to hear feedback. If you are totally satisfied with our services could we please ask you to change the number of stars awarded (5 = positive rating) or let us know if there is anything else we can do.
Outstanding and friendly
Excellent service and friendly team.
Reliable storage company and competitive prices.
16 October 2025
Very happy with shurgard
Very happy with shurgard, simple to set up your safe storage online very easy once you arrive. Overall fantastic I’d recommend to anyone.
19 October 2025
Terrible customer service and stole my money!!
Extremely incompetent and have charged me £200 for two extra months despite me giving adequate notice as PER their policy and now refusing to give me refunds. Do not use them, rude management there and will steal your money.
16 October 2025
Unprompted review
Reply from Shurgard Self Storage - Southwark
Hi Samah. We are very sorry to hear you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team
Ease of service
Ease of service, everything explained and staff were very friendly and helpful
23 September 2025
Everything was fine
Everything was fine. But we had a really hard time finding our container. It would have been nice if there were signs inside the building.
30 September 2025
The receptionist was very good
23 August 2025
Deen really explained the process on…
Deen really explained the process on how to access the storage
23 August 2025
Good customer service
Good customer service
Customer service was good, and the storage is so clean,safe and organised.
27 July 2025
I would have given five stars to…
I would have given five stars to one-off the staff named DEMON but because of my experience with the lift that got stocked I have to four stars. DEMON has a great customer served andnhe made me forget about my first time terrifying experience.
22 July 2025
Good customer service
Good customer service, all very easy to sort out. Can talk to actual humans on the phone, which is brilliant.
19 July 2025
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