Shurgard Self Storage - Täby Reviews 106

TrustScore 4.5 out of 5

4.7

Kemistvägen 10, 183 79 Täby, SE


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See what reviewers are saying

Rated 5 out of 5 stars

The staff have always been friendly and supportive and accommodating. They r made obtaining storage an easy process. I like the facility. It’s safe and secure and really like that they’ve implemented... See more

Rated 5 out of 5 stars

Michelle is very efficient and fantastic customer service. Great to do business with Many thanks Justin

Rated 5 out of 5 stars

Catharines is an angel with incredible patience, explaining everything to me .. I can give her 5* very professional … I highly recommend Catharina 👍☺️


Company details

  1. Self storage facility
  2. Storage facility
  3. Warehouse

About Shurgard Self Storage - Täby

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Kemistvägen 10, 183 79, Täby, Sweden

4.7

Excellent

TrustScore 4.5 out of 5

106 reviews

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This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

We Paid Hundreds of Thousands, Got 14,000 SEK Back

We decided to move abroad and therefore rented a storage unit at Shurgard Täby to store our furniture, clothes, and home interiors. We followed their instructions to the letter.

When we visited the unit this summer, we were met with a disaster: rats had run loose among our belongings. They had chewed through leather armchairs, bed legs, duvets, carpets, clothes, and even the children’s beds. Our Tempur bed/mattress and large parts of the interior were completely ruined by droppings and urine. The stench was unbearable. In short, practically everything was destroyed.

We had to spend an entire day clearing it out ourselves—sweeping up rat droppings, hauling loads of clothes and belongings to the dump, and moving the few items that could be saved into a new unit. The staff on-site were helpful and offered us a new unit at a lower price, but the damage was already done.

The insurance issue was the next shock. We were insured through Shurgard for up to SEK 40,000. After depreciation, our claim value was estimated at around SEK 35,000. The insurance company’s final decision: SEK 14,000 in compensation.

At the same time, we have been paying around SEK 70,000 per year in rent - roughly SEK 280,000 in total - only to be told in the end that our belongings were, in their assessment, worth SEK 14,000.

My advice: If you care about your belongings, dislike rat urine and droppings, and don’t want to be disappointed - do NOT store them at Shurgard Täby.

21 August 2025
Unprompted review
Shurgard Self Storage - Täby logo

Reply from Shurgard Self Storage - Täby

Dear Aasa,

Thank you for your feedback. We’re sorry to hear about your experience and would like to investigate the situation further to better understand what happened and how we can assist.

We would like to look into this in more detail for you. In this case, we cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.se so we can get in touch and help you?

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

Rated 2 out of 5 stars

The storage units end wall has a gap at…

The storage units end wall has a gap at the bottom from where you can see outside light. I think because of this inside walls were very dusty.

6 June 2025
Shurgard Self Storage - Täby logo

Reply from Shurgard Self Storage - Täby

Hello, thank you for taking the time to give us your feedback. Our staff members take pride in looking after their facilities, maintaining them to high standards. We have passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your valuable feedback.

Rated 5 out of 5 stars

The staff have always been friendly and…

The staff have always been friendly and supportive and accommodating. They r made obtaining storage an easy process. I like the facility. It’s safe and secure and really like that they’ve implemented an app to make entry and exit easier.

18 February 2025
Unprompted review
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