Shurgard Self Storage - Wolverhampton Reviews 54

Shurgard in Wolverhampton provides a fantastic storage facility and all the staff are without exception first class. I spoke to Yousaf who talked me through the cancellation process making it easy and straightforward. I will recommend them to my family and friends in the future

Yousaf was very helpful and assisted our the way through our search for the right size of storage unit.

Josh was lovely and very helpful making the process easy

Lorna is a great asset for Shurgard storage she was kind, patient and professional in assisting myself make a choice of downgrading from much larger storage unit to a smaller size storage unit. Thank you Lorna.

Amy was fantastic today, very helpful and showed me different sizes of units, and explained everything brilliant definitely recommend

We were shown around and everything explained clearly to us. Would recommend and use again in the future

Shofi has been brilliant with the move out

Amazing place - josh was fantastic and very helpful and efficient!!!

Rob was very helpful , great guy

Rob was a great help with my transfer . Knowledgeable and friendly!

I had a very disappointing experience with Shurgard due to misleading information provided by staff.
On the day of my move-in, I was allowed to proceed based on a promotional rate advertised online. At no point was I informed that, as a previous customer, I was not eligible for this offer. This was only disclosed after I had already moved my belongings into the unit.
Because of this, I was left with no reasonable option but to move out immediately, which resulted in £450 in unnecessary moving costs that could have been completely avoided if accurate information had been provided upfront.
Despite raising this issue, I have had to pursue reimbursement for costs caused by their mistake. The situation reflects poor communication and a lack of accountability.
I would strongly advise others to confirm eligibility for promotions in writing before committing, especially if you are a returning customer.

Efficient, no hassle, service

My experience with this service was very disappointing. They offered a promotional period at first, but the next day I was billed the full amount without clear communication. The customer service, especially from a representative named Amy, felt unfriendly and unhelpful. I recommend being careful before signing up.

I was able to book my storage online, completely hasle free. The customer service afterwards was excellent. No hassle, no fuss, very much straight forward.

Excellent, quick service when I needed emergency storage. They really have thought of everything. The office staff are accommodating, Prices are great for the peace of mind that I have whilst waiting for my new property to complete.

I was well received by the receptionist and he politely showed me around and the whole environment was very clean.

On line booking simple staff on site very helpful

Friendly staff. Easy to navigate and very clean.

They guide me through everything I needed to know and signed contract
Excellent service