We received exceptional service from Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite h... See more
Location
Switch location2 Nathan Way, SE28 0FA London, GB
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See what reviewers are saying
Popped in to the woolwich store to ask about some storage as I am moving both Fred an bret was so very helpful an gave me all the information I needed to know thank you guys ur both gets 5star servic... See more
Never used storage before but the man at reception was very helpful at the Woolwhich branch. The only problem i had as i booked online i had a second floor unit ,i didnt realise if you have heavy fur... See more
The gentleman who assisted me book storage at Shurgard Woolwich/Plumstead (I think his name is Brett); he was great. Provided clear information and explained all processes well and made the process ea... See more
Company details
About Shurgard Self Storage - Woolwich
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
2 Nathan Way, SE28 0FA, London, United Kingdom
4.7
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Signing up and moving in was very…
Signing up and moving in was very smooth. Staff very helpful when needed
24 February 2025
Locked out!
The passport scanning page on their website was blank so I couldn't scan my passport online before attending. This further meant that my Uber couldn't enter the gate as I hadn't been given a code for the gate, so my stuff had to be left outside where it could have been stolen by an enterprising thief. When I arrived 5 minutes late for my appointment, no-one was there and no-one answered the phone number posted on the door. Then I had to wait for someone else even though I supposedly had an appointment, and even though their system was capable of multitasking but the guy was acting like that wasn't possible. Then the guy at the office somehow got locked out of his own office. The app didn't work at first. The guy gave me the wrong directions and didn't check that I understood how to use the lift, so I got stuck in the lift. I got an email telling me I hadn't provided my passport when I had and I didn't get an email telling me my code for the app.
25 February 2025
Reply from Shurgard Self Storage - Woolwich
Hello Robin, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Gave me a lock without telling me the…
Gave me a lock without telling me the price and then add it on my bill the next day weird
1 September 2024
My Ligne Roset Sofa bed was destroyed…
My Ligne Roset Sofa bed was destroyed by mice and my Ligne Roset Calin chair was destroyed by a leaking freezer which hadn’t been defrosted in an adjoining lock up. Found a dead mouse in my lock up. Have been met with threatening behaviour by the management and I feel that they are not at all interested in their clients. Juliet at least showed some sympathy but that is all. I wish I didn’t have to use them
29 February 2024
Unprompted review
Thank you Juliet
Julietwas amazing to took time to go through all the j to and show me round to the area I had rented. She made it all so easy.
She made the whole experience an excellent one
And my storage area is perfect
15 June 2024
First time using a storage unit
First time using a storage unit. All my needs were met and the staff at Woolwich were super nice.
13 April 2024
The lady that attended to me was very…
The lady that attended to me was very courteous and helpful.
Also setting up the rental was easy and straight forward.
Thanks
Femi
8 April 2024
The gentleman that assisted me book…
The gentleman who assisted me book storage at Shurgard Woolwich/Plumstead (I think his name is Brett); he was great. Provided clear information and explained all processes well and made the process easy. He had great customer service and was happy to assist. I would recommend Shurgard solely based on the customer service I received today.
1 March 2024
Unprompted review
It was awful
It was awful, there were rat droppings all over my things. Would never use them again.
20 November 2023
Reply from Shurgard Self Storage - Woolwich
We apologise for any inconvenience caused. Despite regular monitoring and maintenance by our pest controllers team we will unfortunately sometimes experience issues. We can support you and will personal contact regarding this issue. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Helpful from the start and polite
12 January 2024
Easy to book and nice secure set up
8 January 2024
Great and excellent security
1 January 2024
Rude and Unfriendly
They are the rudest, unfriendliest and laziest people working in a storage company I have ever come across and I’m talking about the Woolwich branch of Shurgard. Never again with this storage company
15 November 2023
Unprompted review
Reply from Shurgard Self Storage - Woolwich
We regret to learn that you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
Seamless & smooth storage experience.
Seamless & smooth storage experience.
* Easy access with the shurgard app.
* Cheap & strong storage boxes.
* Friendly staff.
5 December 2023
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