Shuttercraft - Hastings Reviews 18

TrustScore 4.5 out of 5

4.6

Newdown Farm, SO21 3BT Micheldever, England, GB


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Rated 5 out of 5 stars

Excellent service from start to finish, Martin was extremely professional and friendly, the shutters look stunning, we are 100% happy with our lovely new shutters.

Company replied

Rated 5 out of 5 stars

What an amazing experience! From coming out to quote to installation the process has been smooth and friendly. Martyn and Liz are fantastic and answer all questions with kindness and understanding.... See more

Company replied

Rated 5 out of 5 stars

Absolutely in love with my shutters. Martin was professional, experienced and able to advise us appropriately on the style and type of shutters we needed, rather than just taking an order. There was... See more

Company replied

Rated 5 out of 5 stars

Shutter craft have been incredible to deal with. From their first visit to installation they were faultless. Martin took the time to talk me the product ranges, prices, wait times and everything i... See more

Company replied


Company details

  1. #5 of 39 best companies in Window treatment store

About Shuttercraft - Hastings

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info

  • Newdown Farm, SO21 3BT, Micheldever, England, United Kingdom

  • 01424 237 987

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, Martin was extremely professional and friendly, the shutters look stunning, we are 100% happy with our lovely new shutters.

8 June 2023
Unprompted review
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Reply from Shuttercraft - Hastings

Dear Ann, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

I highly recommend Shuttercraft-Hastings

What an amazing experience!
From coming out to quote to installation the process has been smooth and friendly. Martyn and Liz are fantastic and answer all questions with kindness and understanding. I found both Martyn and Liz were able to work around my circumstances and find solutions with ease.
Thank you so much - they look wonderful!!!

12 July 2022
Unprompted review
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Reply from Shuttercraft - Hastings

Dear Corrina, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

I am delighted with my blinds.

I am delighted with my blinds.
The whole process was completed with ease and professionalism
Great service- I would definitely recommend Shuttercraft to others.

2 June 2022
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Reply from Shuttercraft - Hastings

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Absolutely in love with my shutters

Absolutely in love with my shutters. Martin was professional, experienced and able to advise us appropriately on the style and type of shutters we needed, rather than just taking an order. There was about a 12 week wait for the shutters to be made so bear that in mind, but installation was quickly arranged and completed over two days. All rubbish was cleared. I would definitely use Shuttercraft Hastings again.

13 April 2022
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Reply from Shuttercraft - Hastings

Dear Joyce, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fantastic job. 5 stars.

From start to finish this was a faultless service. Communication was excellent and most importantly the finished job was superb. Would highly recommend these guys. Thank you.

3 April 2022
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Reply from Shuttercraft - Hastings

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and friendly. Quality of shutters is fantastic they have totally transformed our home - giving privacy, insulation and style. 100% recommend.

12 March 2022
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Reply from Shuttercraft - Hastings

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish from Martyn and Liz. Shutters look amazing and are of great quality. Highly reccomend.

18 February 2022
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Reply from Shuttercraft - Hastings

Dear Daniel, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent!

Excellent!! So happy with our new shutters and blinds!
From the first enquiry to installation, Martin and Liz have been so helpful and professional.
Would definitely recommend.

7 February 2022
Unprompted review
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Reply from Shuttercraft - Hastings

Dear Mr Chapman, we would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with Martyn and Liz and we hope to see you again soon.

Rated 5 out of 5 stars

Excellent product and attention to…

Excellent product and attention to detail
Would definitely recommend

5 February 2022
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Reply from Shuttercraft - Hastings

Dear Alec, your feedback is really appreciated. Thank you for taking the time to share your experience with us. We are so pleased you were happy with our service!

Rated 5 out of 5 stars

So pleased I chose Shuttercraft to…

So pleased I chose Shuttercraft to install my shutters. Liz was very helpful from my first enquiry and supplied a quote the same day that Martyn attended to undertake the initial survey. Various options were explained with no hard sell and Martyn spent a long time measuring up so an accurate quote could be supplied with no second visit necessary. Shutters arrived when Liz said they would and I was very pleased with Martyn’s professional and meticulous workmanship. Work undertaken to a very high standard and I would not hesitate to recommend them.

29 January 2022
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Reply from Shuttercraft - Hastings

Dear Kay, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon

Rated 5 out of 5 stars

Shutter craft have been incredible to…

Shutter craft have been incredible to deal with. From their first visit to installation they were faultless.
Martin took the time to talk me the product ranges, prices, wait times and everything in between.
And the products themselves (I went for blinds throughout) are outstanding. The finish and the quality are second to none.
They are better than what ever you can find on the high street.
Thanks Liz and Martin

22 November 2021
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Reply from Shuttercraft - Hastings

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

We were so impressed with Martins work…

We were so impressed with Martins work he was very clean working and the fitting is fantastic. Martins wife Liz very helpful when I phoned her to ask a question a good team. Thank you so much

10 October 2021
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Reply from Shuttercraft - Hastings

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Window Shutters

From the first enquiry to installation, Martin and Liz could not have been more helpful and professional.

The advice over style and colour to installation. And on the day of installation, Martin was extremely tidy and meticulous in the fitting.

The quality of the blinds is excellent.

24 September 2021
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Reply from Shuttercraft - Hastings

Thank you for the kindest words Stuart! We would not be able to grow and develop without feedback like yours. Martin and Liz are definitely excellent at what they do! We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Liz and Martyn - blind and shutter gems!

Liz and Martyn were wonderful. We are loving our new blinds and shutters. No nonsense, honest and helpful. In addition they were great value for money beating their competitors.

18 September 2021
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Reply from Shuttercraft - Hastings

Thank you very much for your kind words Tony & William! Glad you received the excellent service that is always expected from us - Liz and Martyn surely are fantastic in what they do. We hope to see you again soon!

Rated 5 out of 5 stars

Shuttercraft are extremely…

Shuttercraft are extremely professional, friendly and customer focussed. The attention to detail in the survey and install was very impressive and I would highly recommend them.

26 August 2021

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