Sibstar Reviews 

Sibstar works very well for my brother with Alzheimer’s. It was very stressful last week with the international outage as I was unable to load my card so he could not access his money.
I contacted Sibstar helpline and it was frustrating when they said they will contact me within 2 days.
Fortunately it was resolved quickly.

For almost 2 years now I have always had great customer service from the team at Sibstar regarding my father's account.
Most of my communications have been with Jasmin,who I find to be exceptional with her help and assistance in resolving any issues regarding my father's account.however
everyone I have spoken or emailed
with at Sibstar have been very professional, empathetic and willing to resolve any issues as fast as they can.
Sibstar offer a fantastic service that no other bank is willing to offer vulnerable customers. So.. A big thank you to all the team working at Sibstar.

I have been calling for weeks, sending emails and leaving voice messages on their custoner service line and they never call back. When I get a response, it is by email and they never address the full extent of the problems I am experiencing or questions I have asked. I started the application process for Sibstar in July 2025 and its now October 2025 and I am still unable to use the card because of delays they had getting our account open and now we have a card, they won't clarify how the daily limits work, as the website does not explain if the daily spend limit and daily ATM withdrawal limit add up or if they are seperate? I am sick of trying to get help and never getting a response. Its utterly ridiculous and very poor service for something designed to help vulnerable people.

Replies to queries are always quick and helpful. Am able to reduce and prevent potential scammers who target my Mum.

This company provides a valuable service and delivers it reliably. The company have been good to deal but give the impression of a small unsophisticated firm. The technology is basic and aspects such as face recognition do not really work. The app needs some development. Overall, the service works well for my mother who has dementia and gives us comfort that she is financially safe.

Contacted Sibstar with an initial enquiry about the account and payments and I think it was someone called William who answered my question.

I really like the good customer service and giving chance to vulnerable people to be able to access their account with security. I appreciate your service and I urge that you continue with it. God bless

During my mums time with Sibstar all the team have been very responsive supportive and helpful when dealing with any issues she has encountered.As a supporter it has given me great peace of mind

The product itself is great and has saved us from the cycle of lost PIN numbers and waiting weeks for Halifax to send new ones through in the post. It also means mum can’t spend her entire pension in week 1 on Amazon as i can limit what she has to spend each week so her finances are now much better managed. Overall great so far. And when mum gets confused and calls customer service they understand that she has memory issues and so explain anything she asks very nicely to her.
The sign up process took and while and the card took too long to arrive but other than that so far so good.

I've been looking for a debit card that a relative (the card holder) can use to make everyday purchases, but that can be managed by me (the supporter) via an app.
(The high street banks are hopeless when it comes to catering for customers who have memory difficulties or are simply not able to pass the plethora of security checks required for online and telephone banking).
Sibstar have jumped in with a card and account that caters for these customers. It comes with a pretty hefty £5/month fee, but it works.
The sign up process is quite rightly strict, but customers services were there at every step to help. The debit card was posted to me (the supporter) because I have an LPA, which meant I could set up the card and app before handing the card over. Card activation is pretty standard. The card requires a PIN input every sixth transaction, which seems counter intuitive for people with memory difficulties, but apparently it is a legal requirement.
The app is very easy to use, there is an account and there is a card. The card can be loaded from the account. The card can be frozen or unfrozen and PIN can be viewed. Limits can be set too. The card can't be added to Google Wallet but can be added to Curve.
So far, so good. The card works and the app gives me confidence because I can intervene should it be required. Customer service is not a call centre the other side of the world and I have found the staff to be knowledgeable, helpful and available. Four stars review because of the monthly fee and not being on Google Wallet.
Bravo to Jayne and the team for stepping in where the banks dare not tread.

5 star so far!!! I’ve read the reviews about customer service, but Jasmin was very prompt and efficient at communicating with me. Phoned and emailed back within minutes. I’m not very techy, but managed the set up and my father now has the card working. His bank recommended the card and for someone with dementia it’s perfect. It gives him some financial independence, but I can control the card and sort out any problems. We changed the pin to the one he is likely to remember. If he loses it it’s of limited use to someone else, we’ve not loaded much onto it, and the card can be frozen quickly. Thank you Sibstar!! It’s certainly given us peace of mind.

I initially have Sibstar 1 star as I literally couldn't get started or get through to anyone to help set things up. But after some perseverance and lots of help from William I got a card for my step dad and things are working well. The team have really helped with some specific requests I have. I wonder if they have been a victim of their own success and had so many queries they can't manage call volumes for initial enquiries. But now things are sorted it is only fair to reflect that in my rating.

The set up went fine and support were really useful. Ive been waiting for the card to arrive for 17 days. Ive left emails and voicemails, but no response. Its such a shame as I've lost all confidence in this brand.

Multiple emails and multiple calls requesting a call back go unanswered. It makes me wonder if this is a small scale, family-run business set up in a garden shed partly manned by the gardener who is normally gardening. Extremely frustrating to the point of non-functioning.

Initially the process seemed simple, setting up an account for my mum. However I did my side of things giving documents required. 1 day later sent via email the documents from my mum. Nearly a week since heard anything, ring primary number ,dont get through- no option for urgent request as system. Any contact via email or phonecall results in automated email stating sibstar will be in contact within 2 days. 6 days later since I started trying to call to talk to someone. Will be contacting alzheimers society to disassociate themselves from this company, totally useless. Seemed an ideal card but in reality it just gathers information then does nothing. Total scam if you ask me & I'd avoid Sibstar like the plague. Good apo idea but follow through absolutely useless. Terrible customer service. No response at all. STAY AWAY AND SAVE YOURSELF THE FRUSTRATION OF TRYING TO GET AN ACCOUNT WITH THIS COMPANY!!!!

Hit a problem during the set up process but despite numerous phone calls with messages left, e mails and online chat( which says it’s offline despite being during their stated opening hours) they are impossible to contact and nobody calls back.
No idea what they are doing but assume I now need to look at alternatives

The app is okay for dementia customers, however asks for the pin number far too often, even more than a normal bank card.
Responses to requests or support take far too long. To ask for a new card takes so long it's not worth having.

Nice staff and have helped my daughter with safe spending when going on day trips with her care home

William within customer service helped me with the application process due to my brand new Samsung phone not being compatible with the set up on the app ( known to Sibstar)
William was very engaging and knowledgeable on the set up process
I have received the card for my sister the set up once account activated was quite straight forward add money to account load card activate card . This gives my sister a little bit of independence back when I take her out shopping
One negative is their customer service process ringing or sending an email they just dont respond
I was fortunate to actually make contact with William by choosing a different option when ringing them and he's been great

Takes ages to get a response from Sibstar support.

Once you do get support it's fine.

I still can't move money from the account to the card, despite asking Sibstar Support more than once