Sidecar Health Reviews 

471
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers frequently highlight significant cost savings and the freedom to choose their preferred healthcare providers, often calling it a game-changer. The platform is generally seen as transparent and easy to use, helping people manage expenses effectively. Many appreciate the exceptional support from the staff, consistently praised for being helpful, knowledgeable, and professional. However, some customers noted challenges with the system's complexity, requiring extra effort to navigate medical care. There are reports of difficulties with customer service, including unhelpful responses or issues resolving cases. A few people also mentioned problems with coverage for doctor-requested tests or specific treatments, and some providers were unfamiliar with the system.

What people talk about most

Service

Clients share ambiguous opinions on service, with some expressing extreme dissatisfaction, calling it the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many initially finding the system complicated... See more

Price

Customers had ambiguous experiences with price, with some appreciating the ability to shop around for lower... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Staff

People report positive experiences with staff, describing them as supportive, helpful, and knowledgeable.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I mean it’s different but once I got done with my prescription basically I was going to Kroger and they’re not a network so I had to pay for my prescription and they did give me a quarter of it back w... See more

Rated 4 out of 5 stars

My experience with Sidecar has been great. My ONLY gripe is that some manufacturers’ drug coupons require proof that insurance is covering some part of the meds, and because of how Sidecar works, it... See more

Rated 5 out of 5 stars

We've been on the plan for about 18 months now and love it. The biggest factor for us is being able to get one of our kids into specialists who normally don't "take insurance." Navigating this health... See more

Rated 5 out of 5 stars

Sidecar Health has been an absolute game changer for me. They covered a procedure in full that my previous health insurance company wouldn’t cover a dime for. After years of dealing with denials... See more


Company details

  1. Insurance company

Written by the company

Sidecar Health is an ACA-compliant employer sponsored major medical plan with no networks, no prior auths, and no surprise costs.


Contact info

3.8

Great

TrustScore 4 out of 5

471 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(471)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my coverage with Sidecar!

Super easy, straightforward care. Covers everything I need it to and I'm able to offset my premium nearly every month. I've been with Sidecar for about 3 years and I absolutely love it.

30 December 2022
Unprompted review
Rated 5 out of 5 stars

Sidecar is fantastic

Sidecar is fantastic, I tell all my friends about it when they complain about insurance being expensive or a pain to deal with.

15 November 2022
Unprompted review
Rated 5 out of 5 stars

I am very grateful for the help that…

I am very grateful for the help that Leanne from Acuity Healthcare offered me, she was with me throughout the recruitment process, I received follow-up messages and she was always there to answer my questions. She is excellent!!!!

1 June 2022
Unprompted review
Rated 1 out of 5 stars

Cheaper to pay out of pocket on your own.

Edit: Sidecar response below is BS. They never reached out to me. But they did contact Trust Pilot to say thus was a bogus review and asked them to remove it. This was an easy fix since I have an email trail and just sent Trust Pilot the screenshots. Stuff like this is a FTC violation and I will file a complaint if I need to.

Sent in my prebill for an $8058 biopsy procedure. Sidecar would only recognize a few of the line items totaling $3642 and said they will only pay $498.45 and I had to pay the rest on my own. Sidecar has you send a prebill and will authorize what you can spend in advance.

They also incorrectly put on my prebill that I was discounted $2214 by my medical provider. The discount for those line items was $1214. Still not sure why the other charges were ignored.

I did try to contact sidecar for an explanation via the contact information provided and never received a response back.

It would be cheaper for me to not pay my premium and pay completely out-of-pocket for this so I requested a cancelation in writing. I would recommend getting real health insurance or using a health share plan.

1 December 2022
Unprompted review
Sidecar Health logo

Reply from Sidecar Health

Thank you for your feedback. Your experience highlights the exact problem Sidecar Health is trying to solve, A. Harris: What providers bill in the US for the same procedure varies greatly. This information is usually opaque to consumers on traditional plans. This is why we advise our members to get a pre-bill for care so they know the cost and their coverage and can make informed decisions. Our benefits are set based on the average cash price of any service. This means that 50% of members find providers that charge less than the average cash price. And they get to keep the savings. About half the time, members receive money back on their claims.

Often times with pre-bills, we will process the facility and professional components on different claims. If this is what's happened in this case, the other charges weren't being ignored, rather moved to be addressed separately.

We have reached out to you to provide some additional detail on the reason that your pre-bill appears to be so far from our average cash price. We regret that we did not respond quickly enough and that this information comes too late for us to keep you as a customer. We value each one of our members and hope you will give us another opportunity to serve you in the future

Rated 5 out of 5 stars

I just wanted to take a moment to tell…

I just wanted to take a moment to tell you all how happy i am that your business exist. It so easy to upload docs and there are no expectation of anxious conflict or confusion of coverage, you brought simplicity to my experience and confidence in your company. Thank you

17 November 2022
Unprompted review
Rated 5 out of 5 stars

I have had my family on Sidecar Health…

I have had my family on Sidecar Health since January 2022. We have been able to see all of our doctors and our prescriptions have been covered on most cases for more than the cash price. We make a point to upload the invoices as soon as we pay so as to not lose track of them just like an expense report for work. We have moved carriers several times and the hassle of finding out a doctor isn't in the network is always a bummer. Not with Sidecar. Most of our doctor visits have been covered at the benefit level and we have one that charges less. Pretty cool.

16 November 2022
Unprompted review
Rated 4 out of 5 stars

Sidecar - Maternity Coverage

I am currently using sidecare for my maternity coverage and I am very impressed so far. I have save A LOT using it vs traditional insurance as I am self employed. The only thing I will say is I have had to stay on top of them with the maternity side of things because codes are run differently but they are always very responsive and helpful when I call or email. Curious to see how my delivery goes with sidecar! So far so good.

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Sidecar is a straightforward approach…

Sidecar is a straightforward approach to health care coverage. I have loved the fact that it requires transparency from the health care providers, and there's little guesswork surrounding what you're paying for when you go to the doctors! I highly recommend.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Impressed Member!!!

I've only been a member for a short minute, but what I can say that... Being new I needed assistance navigating the plan and EVERY_SINGLE_TIME I've called I have been connected with an OVER-THE-TOP, friendly assistant immediately (yes, that's for real!) and they have addressed all my needs. Additionally, and most recently, I had to use a telemed app to address an ailment I had during a busy work time... First time using the 'upload your receipts and proof' process. Super straightforward and easy to use. I sent everything on a Thursday evening and the following morning and my benefits were applied THE_FOLLOWING_MORNING. And because the service was less than the benefit amount, I got a credit for more than what I paid! So far, I could not be happier with this plan. Possible unicorn here....

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Super easy to use

Super easy to use! Pay for visits with benefit card and upload pic of invoice. Straightforward health insurance.

5 October 2022
Unprompted review
Rated 2 out of 5 stars

Long story but not happy with customer…

Long story but not happy with customer service. I lost coverage when I thought I was signing up for a new policy and the rates changed and I would now need to reapply and now I'm out insurance and I won't have insurance for another month or so because it takes time for policy to activate. So, I'm screwed for now. Customer service was not helpful to this situation.

In regards to the reply from Sidecar below, my experience was that the customer care team did not go above and beyond. I will be enrolling with another insurance provider.

20 October 2022
Sidecar Health logo

Reply from Sidecar Health

Thank you for taking the time to provide a review. While we are pleased to hear you had wanted to continue your coverage with Sidecar Health, we are sorry to hear you haven’t yet re-enrolled with us. We send re-enrollment reminder notices via email to our Sidecar Health Access plan members prior to their plan’s end date to ensure there’s no lapse in coverage (once with a month’s notice, and again with a week’s notice). Once a policy ends, re-enrollment is always an option: there is a two-week waiting period, which we also reference in the emails to help our members proactively plan for continued coverage.

We take feedback like this seriously and will use this for continuous improvement on what more we can do to flag for our members when it's time to re-enroll given there's nothing we can do reduce the waiting period once coverage lapses.

This review is for the Sidecar Health Access plan, which is built for flexibility (members can enroll anytime). Sidecar Health also offers major medical health plans for employers and individuals, which provide more robust coverage (enrollment limited to open enrollment and special enrollment periods).

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