Best quality trainers but unfortunately wss tight on me. Extraordinary costumer care as I have ordered two times and size doesn't fit to me, they provided me the refund beyond their policy and didn't... See more
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While one needs patience with a longer delivery period due to their business model/ authentication process, 3 weeks were more than worth the wait! Great selection online too as I couldn't get this tra... See more
I contacted them on Monday, asking when the item will be ready to be shipped and i changed my address last minute. Samantha helped me change the address and also managed to expedite my order and it ar... See more
I placed 2 separate orders for 2 different pairs of trainers and both orders were cancelled. I was told this was due to the supplier not having the product. Why advertise on your website if you are un... See more
Company replied
Company details
Written by the company
A global marketplace for authenticated sneakers, streetwear and collectibles. Every item is verified with secure NFC tags and backed by a fair returns policy. Shop online 24/7 with fast worldwide shipping and same-day dispatch on ready-to-ship items. With a presence both online and at their physical store in Bristol, Side Kicks caters to collectors seeking unique finds.
Contact info
99-101 The Horsefair, BS1 3JR, Bristol, United Kingdom
- help@sidekicks.co.uk
- sidekicks.co.uk
Breach of guidelines
Still waiting on my trainers to be…
Still waiting on my trainers to be delivered when I ordered them on the 1st May, no reply to my email, nothing
13 May 2026
Unprompted review
Reply from Side Kicks
Hey Ian,
We can see your order has now been shipped and tracking details were issued. As an authentication marketplace, some orders can occasionally take longer depending on sourcing and verification timelines before dispatch.
Once the item arrives, if you’re unhappy with it for any reason, you’re welcome to request a return within 14 days of delivery. If you need any further assistance, please contact help@sidekicks.co.uk with your order number.
We’re also currently rolling out a live order status page so customers can view real-time updates throughout the order process moving forward.
Kind regards,
Side Kicks Support
Avoid
No sign of my order. Phone number wont connect. Noone answers emails. Avoid at all costs
2 May 2026
Unprompted review
Reply from Side Kicks
Hey Ian,
Unfortunately we’re unable to identify which order this review relates to based on the information provided. Our support channels remain active, however without an order number we’re unable to investigate further.
Please contact help@sidekicks.co.uk with your order number so the team can look into this for you directly.
We’re also currently introducing a live order status system to provide customers with clearer real-time visibility on their orders moving forward.
Kind regards,
Side Kicks Support
It’s not always easy being patient 😀📆
I ordered a pair of shoes (about £140) on the 27th, and the amount was charged on the 28th. The shoes still haven’t been shipped, and I haven’t received a reply to the email I sent a week later, on the 4th.
I had read some comments here before placing the order, so I more or less knew what to expect. However, since webshops in the EU are generally not allowed to charge customers before an order has been shipped (I know this may not be the case in the UK — though maybe it should be), combined with the lack of communication, it made me write this review in the hope of getting an answer.
I have read about how your business works, and I understand that receiving what I ordered may take some time, or might not happen at all. Still, based on the ratings, you should probably be more upfront about that. Even though it has “only” been about 11 days since I placed the order, I hope to receive an update on what to expect and, hopefully in time, what I paid for - some cool new sneakers 👍🏻👟Order #19620
27 April 2026
Unprompted review
Reply from Side Kicks
Hey Jakob,
We appreciate the detailed feedback and understand your frustration regarding the timeline of your order. As mentioned throughout the process, this item was sourced before being authenticated and dispatched, which can occasionally extend delivery timelines beyond initial estimates.
We also appreciate the feedback regarding communication and visibility during the process. While marketplace orders can sometimes take longer, authentication and legitimacy checks will always remain a priority before dispatch.
If you’d like any further updates, please contact help@sidekicks.co.uk with your order number and the team will assist directly.
We’re also currently implementing a live order status system where customers will be able to view real-time progress updates throughout the order process moving forward.
Kind regards,
Side Kicks Support
No delivery, no trainers, no birthday present
I placed an order for trainers on the 27th April 26, a present for my son’s 16th birthday. The order hasn’t been shipped. I’ve sent three emails to get an update on the status which still says ‘processing’. I’ve had no reply via email and the phone number on their site doesn’t connect either. Very unhappy son and very angry Mum. 7th May 2026.
27 April 2026
Unprompted review
Reply from Side Kicks
Hey CFeenheed,
We’re sorry to hear you were unhappy with the experience. Unfortunately we’re unable to identify which order this review relates to from the information provided.
As an authentication marketplace, some orders can occasionally take longer depending on sourcing and verification timelines before dispatch.
Please contact help@sidekicks.co.uk with your order number so the team can investigate and assist further directly.
Once delivered, if you’re unhappy with the item for any reason, you’re also welcome to request a return within 14 days of delivery in line with our returns policy.
We’re currently rolling out a live order status system so customers can track real-time progress updates throughout the order process moving forward.
Kind regards,
Side Kicks Support
Poor communication - Good service
Placed my order on the 29th of April. Tried emailing, calling and messaging via Insta with no replies. Not concerned about a longer delivery would just like to have some communication and an update. Can't recommend using with the current service.
Edit - took a while for a response, but staff were very helpful and order did eventually arrive. Also given a voucher due to the inconvenience. A bit more transparency with customers would go a long way.
7 May 2026
Unprompted review
Reply from Side Kicks
Hey JS,
Thank you for the updated review and for acknowledging the support provided once the team was able to assist. We completely understand the feedback regarding communication and transparency during the order process.
As an authentication marketplace, some orders can occasionally take longer depending on sourcing and verification timelines, however we recognise that clearer updates throughout the process are important.
We’re currently rolling out a live order status system so customers will be able to track real-time progress updates for every stage of their order moving forward.
We appreciate your patience and hope you enjoy the item.
Kind regards,
Side Kicks Support
Shocking service
Shocking service. Placed an order online over 2 weeks ago. Item has never been shipped. Have emailed 5 times now with no response at all. Amateurs.
16 April 2026
Unprompted review
Reply from Side Kicks
Hey Dirty Bertie,
Unfortunately we’re unable to identify which order this review relates to from the information provided. As an authentication marketplace, some orders can occasionally take longer depending on sourcing and verification timelines before dispatch.
Please contact help@sidekicks.co.uk with your order number so the team can investigate and assist further. Once delivered, if you no longer wish to keep the item, you’re welcome to request a return within 14 days of delivery.
We’re also currently rolling out a live order status system to improve visibility and allow customers to track their order progress in real time moving forward.
Kind regards,
Side Kicks Support
0 stars
0 stars. Been waiting for my order since 10 April, delivery was 3-7 days, it's 6 May today. No response to my several emails, contact number not working.
After reading reviews I felt at ease to order, are they paying for fake bot reviews?
Now those same trainers are £100 more, priced at £250.
Guess I'm gonna open a scam claim with my bank.
6 May 2026
Unprompted review
Reply from Side Kicks
Hey Tara,
We’re sorry to hear you were unhappy with the experience. After reviewing the order, we can see the original sourced pair did not pass authentication checks, meaning a replacement pair had to be sourced before dispatch, which unfortunately extended the timeframe.
As an authentication marketplace, ensuring customers receive legitimate products safely will always take priority. We can also see the order was cancelled and refunded accordingly.
We appreciate the feedback regarding communication and are currently implementing a live order status system where customers will be able to view real-time progress updates moving forward. If you require anything further, please contact help@sidekicks.co.uk with your order details.
Kind regards,
Side Kicks Support
I am waiting for my order
I am waiting for my order. No response on email what am i going to do!
5 May 2026
Unprompted review
Reply from Side Kicks
Hey Mai,
We can confirm this order was shipped shortly after this review was posted and tracking details were issued accordingly.
As an authentication marketplace, some orders can occasionally take longer depending on sourcing and verification timelines before dispatch. If you require any further assistance, please contact help@sidekicks.co.uk with your order number and the team will assist further.
Once delivered, if you’re unhappy with the item for any reason, you’re welcome to request a return within 14 days of delivery.
We’re also currently implementing a live order status system where customers will be able to track real-time progress updates throughout the order process moving forward.
Kind regards,
Side Kicks Support
Order took far too long to ship
Order took far too long to ship. Customer service was terrible - nobody would give me a straight answer when I enquired about my order. No tracking info was provided. Everything appeared really dodgy.
Edit in response to seller’s reply:
Despite the seller’s claim, no tracking info was provided. This is a blatant lie on their part.
I cancelled my chargeback request when my package was received some 3 months after I placed my order, and after numerous emails requesting a status update and being given nothing but “Trust me bro.”
I stand by my original review 100%
3 February 2026
Reply from Side Kicks
Hey Evan,
We’re sorry to hear you were unhappy with the experience. We can see tracking information was issued with the shipping confirmation email and the order was successfully delivered. We also note that a chargeback claim relating to this order was ultimately unsuccessful following proof of delivery being provided.
If you require the tracking information resent, please contact help@sidekicks.co.uk with your order number and the team will assist further.
We’re also currently rolling out a live order status system where customers will be able to track real-time progress updates throughout the process moving forward.
Kind regards,
Side Kicks Support
At first I had ordered the wrong size…
At first I had ordered the wrong size shoes. Customer service were very helpful, and cancled the order before it was shipped. I then ordered the correct size. Overall I am very happy with the purchase and the service.
1 February 2026
Order Delivery not delivered or response
If I could put a minus star I would
Absolutely disgraceful ordered trainers on 22nd April. Still not turned up numerous emails sent no response no contact number.
Absolutely unacceptable behaviour not impressed one bit and they need to get there house in order
1 May 2026
Unprompted review
Reply from Side Kicks
Hey Paul,
Unfortunately we’re unable to identify which order this review relates to from the information provided. As an authentication marketplace, some orders can occasionally take longer depending on sourcing and verification requirements before dispatch.
Please contact help@sidekicks.co.uk with your order number so the team can investigate this for you directly. Once delivered, if you no longer wish to keep the item, you’re welcome to request a return within 14 days of delivery.
We’re also currently implementing a live order status system so customers can view real-time updates on their orders moving forward.
Kind regards,
Side Kicks Support
Can someone tell me if they know how to…
Can someone tell me if they know how to communicate with this company? We ordered shoes TWO WEEKS ago....wrote emai, nothing. Scanned the QR code to check delivery status--and it states 'processing'. Does anyone know HOW we can get someone to communicate?
30 April 2026
Unprompted review
Reply from Side Kicks
Hi Ioana,
We’re sorry again for the frustration caused at the time. We did communicate shortly after this review via email and can confirm your refund was successfully processed.
Unfortunately, there are rare occasions where supplier or logistics issues can cause delays, but we always aim to resolve matters fairly and ensure customers are refunded where necessary.
We appreciate your patience throughout the process.
Kind Regards,
Side Kicks Support
Update on my review
I am so so disappointed and frustrated! Never had such a bad experience with contacting any company or customer service. To be honest, I start thinking that website is a SCAM... spend £220 on shoes and no response at all.
Placed order 26/04 #19592 send multiple emails, messages asking for help.... nothing! Live chat saying somone will answer in few minutes.... nothing all day. Emails nothing! Please contact me immediately or cancel my order.
Update.
Item delivered 19th of may which is huge delay however item was good and as expected so changing my review from one start to 3.
I would advise that your company need to work on customer service side in huge way. If there is any issue or delay with the order, customer should be informed straight away so I know my choice - cancel or wait! Special after multiple emails. Thank you.
27 April 2026
Unprompted review
Reply from Side Kicks
Hey Lukasz,
We’re sorry to hear you were frustrated with the delays and communication during the process. After reviewing the order, we can confirm the original sourced pair did not pass authentication checks, meaning a replacement pair had to be sourced and re-verified before dispatch.
We can also confirm the replacement pair has now successfully passed authentication and the order is currently being prepared for shipment, with tracking details due to be issued shortly.
As an authentication marketplace, ensuring customers receive legitimate products safely will always take priority over rushing orders out. If you need any further assistance, please contact help@sidekicks.co.uk with your order number and the team will assist further.
We’re also currently rolling out a live order status system where customers will be able to track real-time progress updates throughout the entire order process moving forward.
Kind regards,
Side Kicks Support
Order was canclled next day and havd to…
Order was canclled next day and havd to wait 3 days for refund
28 April 2026
Unprompted review
Reply from Side Kicks
Hey Jdog,
We understand cancellations and refunds can be frustrating. Refund processing times can occasionally vary depending on payment providers once the cancellation has been completed on our side.
Kind regards,
Side Kicks Support
Took my money, no communication.
Ordered Adidas Puffylette shoes (order #19265) over a week ago and still no shipping update — tracking shows nothing at all.
I’ve emailed twice and had zero response, and there’s no phone number to contact anyone. This is really frustrating and honestly starting to feel like I’ve been scammed.
You can’t just take someone’s money and then not get back to them. Terrible customer service. Someone needs to get back to me asap.
23 April 2026
Unprompted review
Reply from Side Kicks
Hey Marta,
We’re sorry to hear you were unhappy with the experience. After reviewing the order, we can see a refund was processed in line with your request.
As an authentication marketplace, some orders can occasionally experience delays depending on sourcing and verification timelines before dispatch. If you require any further clarification regarding the refund or order status, please contact help@sidekicks.co.uk with your order number.
We also appreciate the feedback regarding communication and are currently implementing a live order status system where customers will be able to track real-time updates throughout the order process moving forward.
Kind regards,
Side Kicks Support
Amazing and Brilliant Company
Amazing and brilliant company. Trainers were sent out in due time and arrived super quickly via UPS. Samantha from the Sidekicks customer service was also very helpful and friendly. Trainers were in brand new, prestigious condition. Absolute excellence. Full 5 stars ⭐⭐⭐⭐⭐
22 April 2026
Unprompted review
The worst shop to ever buy from DO NOT…
The worst shop to ever buy from DO NOT BUY from here. Worst communication near enough scammers. No phone number and they lie when they communicate to you. I ordered and they took a week to reply and my order didn’t come on time for my holiday. Worst shop that exists. Rip off kick game store.
22 April 2026
Unprompted review
Reply from Side Kicks
Hey,
Unfortunately we’re unable to identify which order this review relates to from the information provided. International marketplace orders can occasionally experience delays due to sourcing timelines, customs processing, and courier disruptions outside of our direct control.
Please contact help@sidekicks.co.uk with your order number so the team can investigate further for you directly. Once delivered, if you no longer wish to keep the item, you’re welcome to request a return within 14 days of delivery.
We’re also currently rolling out a live order status system where customers will be able to view real-time progress updates throughout the order process moving forward.
Kind regards,
Side Kicks Support
Order all the way to australia and it only took 5 days
ive looked at previous reviews and im really suprised that i ordered a pair of jeremy scotts and they arrived within 5 days all the way to australia. Really really happy and im recommending you guys to everyone i know.
18 April 2026
Unprompted review
Just want to say a big thanks to…
Just want to say a big thanks to Samantha .She is so professional and helpful.Her implication in sorting my issue made my experience easier.Excellent customer service.
I will be back again for more orders
Outstanding.
21 April 2026
Unprompted review
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