SideShift.ai Reviews 292

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent and fast support. I send wrong value to my other wallet and in minutes support solve my problem.

Rated 5 out of 5 stars

I had an issue with my transaction being stuck, though I was scammed, contacted support and within 2 minutes (yes, 120 seconds) they manually pushed the order AND received the money. Lowest fees and f... See more

Rated 5 out of 5 stars

I accidentally sent money twice and they had support refund me. Not just a refund but in a timely manner, something you don’t usually get off finance or fintech related apps. Used this service reliabl... See more

Rated 5 out of 5 stars

Sideshift.ai has been a really great experience for me, it is super easy and smooth, I get to easily bridge my assets without even connecting my wallet, just by scanning the QR and even if I make any... See more

Company details

  1. Cryptocurrency Service

Written by the company

Trade between BTC, ETH, SOL and 200+ other coins. Sent directly to your wallet.


Contact info

  • Paradigm Ltd c/o IIC Management Company Ltd 858 Zenway Blvd, Frigate Bay, P.O. Box 2086, 0000, Basseterre, St. Kitts & Nevis

  • hello@sideshift.ai
  • sideshift.ai

You should know

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Transparency

Transparency. it's all about. Linked from Bitcoin.com wallet. The follow up was extremely effective and easy. AI did the job

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service! I made a mistake by sending Polygon tokens to the ETH chain instead of the Polygon chain, and they helped me immediately. Thanks! Best regards from Switzerland!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Best «bridge» I’m aware of in crypto

Best «bridge» I’m aware of in crypto. Been doing crypto full time for close to 5 years, so I’ve used a lot of services similar to sideshift. Noone compares. It’s fast, simple, safe and their customer support has saved my ass (user mistakes) on multiple occasions. All bridges are a risk, and one can never fully trust any, but sideshift is my go-to (cex could be safer, but kyc blabla)

17 August 2025
Unprompted review
Rated 5 out of 5 stars

My experience isn't extensiveYou rarely find anything like it.

My experience isn't extensive, but I sent an amount less than the minimum and didn't lose any coins. Instead, I was asked to return my wallet, and it was returned. Some banks require that deposits below the minimum amount not be returned, and that's what happened to me. However, this experience prompted me to rate it 5 stars, while respecting their actions.

16 August 2025
Unprompted review
Rated 1 out of 5 stars

7 days?

I just wanted to swap BTC to LTC while the rate was good, all within Trezor.
I didn’t receive any warnings or notifications - nothing.
They decided to hold my money for 7 days!!!
When I asked them to simply cancel the transaction, they just ignored me and kept saying to wait. I only asked for a cancellation, but they took my money and are just holding it.
Do not use this service - they’re probably running your funds through their own purposes while telling you it’s about some so-called risks.

21 July 2025
Unprompted review
SideShift.ai logo

Reply from SideShift.ai

SideShift support will respond within minutes. Please contact us if you have any questions or issues.

Rated 5 out of 5 stars

support team

I’ve been using @sideshiftai for the past 6 months and have never had any problems. Their bridges are very fast and inexpensive for transferring crypto. I accidentally sent my funds to the wrong address, and within a few days, I received my money back. I’m truly amazed by the support from the team and just wanted to say thank you!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

great support

sideshift.ai’s support team delivered exceptional service, resolving my issue swiftly and with professionalism. Their responsiveness and in-depth knowledge made the process seamless, leaving me confident in their platform and support infrastructure. Highly recommend for secure, user-friendly cross-chain solutions!

11 July 2025
Unprompted review

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