Sierra Pet Meds Reviews 178

I bought a simple treatment for my cat, which I can not find anymore in my country, at a very reasonable price: it was almost 60% less than what I paid the last time I could buy it.
The shipping was free and took only 11 days to be delivered (counting from the day the order was labelled as shipped), which is a plus.
I can't understand why many reviewers complain about payment methods since you can use PayPal on their site and be protected for the whole amount.
Overall this site revealed as an excellent discovery and I would recommend it.

Wish i saw the revieuws first. Did a payment on 27 june but they say they did not get my payment via ideal… after all these same bad experiences i’m afraid i will never see my money back..

payment made and didn't get an email after that contacted. they say they have not received any payment. it has been debited from my bank. it would be refunded. I've had nothing. scammers

Sierra Pet Meds NZ shipping to Germany for free (!!!) for much less of the price you would get it from the vet in Germany (I bought the product at the vet last year) The Medicine arrived in less than a week. I am more than happy. No problems, and extremely fast shipping!

Fantastic company. I have used them many times. Prices are great and service is great. I would highly recommend this company.

First class experience.
Company super easy to navigate and search for the products I wanted at a really competitive price. Dispatched really quickly arriving in perfect condition. I'll be back with my next order soon. Thank you 😊

Never had any problems ordering the Eyedrops for my dog.

Great choice, speedy delivery & the best price ever. Discovered UK PRO MEDS a few years ago & haven’t turned back.

I ordered a year supply of medication for my pet and they send it with an expiration date that would expire before the year is finished. I emailed them and was told that they would refund the money for the 6 month supply, but I would have to pay to send it back to them.
That would cost almost half of what I paid for it.
Do not buy from a company that does not support their mistakes.

Placed order, website kept refreshing/updating page endlessly. Tried later and finally worked, was linked to bank app where i did payment successfully, then redirected to Sierra Pet page again that kept saying ‘your order was not completed’. Later mailed them with screenshot from bank transaction proving i had indeed payed, their answer: “blahblahblah, technical problem, we didn’t get the money or it should be refunded within 3 hours”. Day later: NO refund, nothing. They took my money (€50) & say they didn’t get it. Total SCAM company, you are warned.

Extremely disappointed! They sent me a defected product and wouldn't own up to it. Lost 187$! Tried having me to send it back, which would have cost at least half the price of the product! I have sent them pictures of the product and they tried convincing me it was OK! They put my dog's life in danger! My vet told me DO NOT GIVE IT TO HER.

I've been ordering from Sierra Pet Meds for years now, it is the best site I've encountered for safely and economically purchasing Pest control for my baby pups.

I ordered a flea/tick treatment at a reasonable price for the first time from this company. Expiry date was fine. Product boxes appeared to have been opened (a.k.a.customs inspection?)..but the actual tubes of medication packets were still sealed and undamaged. It took almost a month to get here. Plan ahead and you can easily avoid that issue. No complaints.

I ordered Stronghold, the european version of Revolution. No rx needed and it came quickly. Exact packaging as my previous revolution just it says Stronghold which has the same active ingredient\dose and same manufacturer. Very happy to save money for the same product!

I've been buying Heart Guard and Nex Guard from this company for three years now. Except for one delayed order, all went well. Sometimes my order was shipped from Germany. Other times it was shipped from Singapore. The meds were either manufactured in France or the United States. All the meds were fresh and within reasonable date. My savings has been about fifty percent over US prices.

This was my first time purchasing from Sierra Nevada Pet Company, and the last. Unfortunately the item was opened, not sealed, is an older version of the product, and used. But most of all it's not the same item pictured in their website. When asked for a return option their reply was basically 'too bad'.

My most recent experience, order placed 8/01/20, shipped 8/3/20, has yet to be completed as of 9/12/20. Last available tracking was 8/13/20, in Germany. My shipping address is US. Ellen at "customer service" will not acknowledge the item has fallen off the grid and issue a refund. After 4-5 emails back and forth, with no satisfaction, I've file a complaint with my credit card company. Pay an xtra 20% and buy in US. You'll be glad you did.

My question is, if this is an Australian-based company, why do the meds all shipped from Singapore??

Last year when I ordered meds they arrived within a reasonable time. This year it’s taking absolutely forever. I understand that Covid is affecting the flights to the United States, so that will delay the medication. I understand that.

I really just want to know where the product is really made. Why does it come from Singapore?

Ordered 7/6/20
Shipped out from Australia on 7/7/20
Received in USA on 8/3/20
Nexgard expiration: May 2021
Heartgard expiration: October 2021

Pros:
- they ship out quickly
- free tracking number
- decent prices
- loyalty program

Cons:
- meds are not as fresh as US-based. For comparison, I ordered Nexgard from Chewy.com back in October 2019, and those meds expire August 2021. The Nexgard I ordered from Sierra in July 2020 expire SOONER than the meds I have from Chewy, even though my Chewy purchase was 9 months earlier.
- international shipping takes a while, 1 month

I ordered my dogs items and it was back in March. They took payment and provided ship tracking and it hasn't moved it is stuck in another country. out there they won't refund. I understand covid happened but it has been months no refund and no item's delivered to me extremely long ship times.