Bought a Perla ring with pearls. Within a week the pearls let go of the ring. Can happen... What really sucks is the bad customer support. Bad is an understatement, NO customer support. Despite emaili... See more
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I’m so delighted with my beautiful Sif Jakobs ring, such a great design and extremely well made. The online order process including tracked delivery was easy and efficient and I was kept fully infor... See more
Company replied
Solving a problem: A problem occurred by sending my ordered good. Lisee at Sif Jacobs Customer Service, has solved this problem, getting back to me very quickly with a resolution. I was very impress... See more
Company replied
I first saw Sif Jacobs watches while visiting Denmark and fell in love. I found the website and decided to order. Ordering online was easy and I was emailed immediately. I was extremely pleased with m... See more
Company replied
Company details
Written by the company
Sif Jakobs Jewellery designs and produces affordable luxury jewellery of the highest standard and quality with a modern expression. Sif Jakobs Jewellery has a minimalist luxurious feeling combined with an elegant personal style. The work is shaped by a background in nordic design and craftsmanship. Since the launch of Sif Jakobs Jewellery in 2009 the brand has grown rapidly and is regularly featured in popular fashion- and lifestyle media. Sif Jakobs’ unique and enchanting designs are now embraced by fashion- and jewellery stores worldwide and the brand’s international fan base continues to expand. Let yourself shine...
Sif Jakobs Jewellery
Written by the company
- Let Yourself Shine
- Our jewelry is exclusive, classically elegant and enhances the beauty of every woman. Handmade in the highest quality, available in different colors and sizes for a glamorous look.
Free delivery on all orders within EU
Enjoy free delivery on all orders within EU!
Don't worry about delivery costs. We offer free delivery on all orders within EU.
Contact info
Mesterlodden 23, 2820, Gentofte, Denmark
- 0045 33 93 77 77
- online@sifjakobs.com
- sifjakobs.com
3.9
Great
604 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Sif Jakobs Jewellery
Dear Boyka,
Thank you for your positive feedback! We're delighted to hear that you're pleased with your jewelry, the delivery, and overall experience. We appreciate your support!
Best regards,
Alberte
I still haven’t received my package and…
I still haven’t received my package and you were working with me to get my package to me. (It was delivered to the wrong address) and I haven’t heard from anyone there in a few days
4 February 2024
Reply from Sif Jakobs Jewellery
Dear Morgan
Thank you for your review
We appreciate you taking the time to do so.
As explain on email, an investigation has been started to find the parcel delivered and signed by someone beside yourself.
We are still waiting for your response on the last 2 emails sent to you, last Monday and Tuesday.
Please get back to us and we can proceed with the lost parcel handling.
Best regards
Lisee
Great website and fast shipping
Great website and fast shipping. I bought a watch, earrings, and tennis bracelet. I love all three pieces!
31 January 2024
Reply from Sif Jakobs Jewellery
Dear Kathy,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our website and jewellery.
Best regards,
Alberte
It looks great 🤩
27 January 2024
Reply from Sif Jakobs Jewellery
Dear Ana,
We're glad you think so! Thank you for your positive feedback!
Best regards
Alberte
Great juwels/products and great sales
21 January 2024
Reply from Sif Jakobs Jewellery
Dear Peeters,
Thank you for the kind words! Your satisfaction is our priority, and we're thrilled to have met your expectations.
Have a great day!
Kind regards
Alberte
Great products, Delivery process not so great!
I really love the products. It was exactly as shown online, however the delivery took much longer than it predicted. When I checked out, it said 2-3 days, it took a little more than 1 week. Also, I couldn't track my package - the links didn't work, it kept saying ''error''.
13 January 2024
Reply from Sif Jakobs Jewellery
Dear C R
Thank you for your review.
We are happy you took the time to do so.
As we have checked upon you order delivery timeline, your order was placed on a weekend day which mean the order will be handled the next working day.
Our delivery time is 4-6 business days for global ordres. Which corresponded to your parcel delivery.
We hope this clears up for the misunderstanding.
May you have a good day.
best regards
-Emmy
Beautiful jewelry in beautiful packaging.
The order was delivered to my home. I am very pleased. Thank you.
11 January 2024
Reply from Sif Jakobs Jewellery
Dear Regina,
Thank you for your feedback. We're glad to hear that your order was delivered successfully and that you're pleased with it.
Kind regards Alberte
The jewerry are very fine and beauty…
The jewerry are very fine and beauty in pictures but I do not receive the order. It not new, last time I do not receive it at all.
10 January 2024
Reply from Sif Jakobs Jewellery
Dear Filip
Thank you for your review, we appreciate you taking the time.
As we can see in you order history, the address on them are not the same, which mean the first one could not be delivered due to wrong address.
Your second order, as in this one you referer to has indeed been delayed. Our customer service will provide you the tracking and you can see it has arrived in your country and will be delivered soon.
Shall you have any other issues, please contact us by email online@sifjakobs.com and we shall assist you.
We wish you a good day
Best regards
-Emmy
Goods was not delivered.
8 January 2024
Reply from Sif Jakobs Jewellery
Dear Palva
Thank you for your review. We appreciate you taking the time to do so.
We are sorry for the missing delivery. Your order got canceled and refunded as soon we got respons from courier regarding your parcel.
We hope that the voucher code offered of good will, can be of use for you.
We wish you a good day
Best regards
Lisee
Lovely quality present
Earrings were gift to mum and she loved them.
Took little longer than a week for delivery but otherwise all was great.
6 January 2024
Reply from Sif Jakobs Jewellery
Dear Justina,
Thank you for your feedback. We're thrilled to hear that your mum loved the earrings! We apologize for the slightly longer than expected delivery time, but we're glad everything else went smoothly.
Kind regards Alberte
Never received my order
Never received my order, it was cancelled without any explanation.
4 January 2024
Reply from Sif Jakobs Jewellery
Dear Anita
Thank you for your review. We appreciate you taking the time.
We see your order is placed with an voucher code for either Brandbassodor or Influencer.
We have also not received any emails regarding the issue.
The order has been sent out from out, but we have experienced delay the last 2 weeks.
Please reach out to the marketing team whom provided you the voucher code and they shall assist you further.
May you have a good day
Best wishes
-Lisee
Reply from Sif Jakobs Jewellery
Hello Veronika,
Thank you for the review!
Have a beautiful day.
- Freja
After I reported
After I reported, not having received my ordered and dispatched item after 2 weeks. They created a new order and send it by express courier.
15 December 2023
Unprompted review
Reply from Sif Jakobs Jewellery
Hello,
Thanks for the feedback! It sounds like we hit a little speed bump, but we're glad we could hit the fast lane to get your order back on track🚀
Have a nice day!
- Freja
Ring hurts the finger
I mailed them about the issues and didnt get any response on returning the pressent
7 December 2023
Reply from Sif Jakobs Jewellery
Hello Sebastian,
We're sorry to hear about the discomfort you've experienced with the ring. We also apologize for the delay in responding to your email. Due to the holiday season, we are currently experiencing a higher volume of inquiries, causing a delay in our usual response time. Typically, we strive to respond within 24 hours. Please send an email again😊.
- Freja
Ordered on November 27th
Ordered on November 27th, it’s December 15th and still have not receive my order.
27 November 2023
Reply from Sif Jakobs Jewellery
Dear KaMa
Thank you for you review. We appreciate you taking the time to do so and helping us get better.
We are very sorry for the delay. Due to massive online orders during black friday week and Christmas month in general, couriers are overloaded with parcel deliveries.
This has caused many delays on parcels. We are working in fast pace to handle replacement orders for or refunds for the orders stil not deivered.
Please send an email to our online customer service and they shall have a solution for you.
online@sifjakobs.com
We apologize for the inconvenience this incident has caused.
May you have a good day
Best regards
-Lisee
Happy customer
I first saw Sif Jacobs watches while visiting Denmark and fell in love. I found the website and decided to order. Ordering online was easy and I was emailed immediately. I was extremely pleased with my watch when it arrived. It came faster than I had expected !!! I will enjoy wearing my Valeria watch every day!
25 November 2023
Reply from Sif Jakobs Jewellery
Hello Maris,
We're delighted to hear you fell in love with Sif Jakobs watches during your visit to Denmark and that your online ordering experience was seamless. Enjoy wearing it every day 🌞
- Freja
Review for Sif Jakobs Jewellery - "Ring Ellera Uno Pianura Grande" Purchase
Date of Purchase: November 25
Date of Review: December 11
I recently purchased the "Ring Ellera Uno Pianura Grande" from Sif Jakobs Jewellery, drawn by its elegant design and the brand's reputation for quality. Unfortunately, my experience has been less than satisfactory.
Delivery:
As of today, December 11, I have not received my order. This delay extends beyond the expected delivery time, causing significant inconvenience and disappointment.
Customer Service:
I have attempted to reach out to their customer support team through their provided email, "online at sifjakobs.com", seeking assistance and clarity regarding my order. However, my efforts have been met with silence, as I have not received any response.
Overall Experience:
While I had high hopes for this purchase, the lack of communication and the extended delay in delivery have marred my experience with Sif Jakobs Jewellery. It's disheartening, especially considering the anticipation and excitement that comes with ordering a piece of fine jewelry.
I hope this review prompts a response from Sif Jakobs Jewellery and a swift resolution to my issue. Potential customers should be aware of these potential delays and communication challenges.
25 November 2023
Reply from Sif Jakobs Jewellery
Hello Fredrik,
We sincerely apologize for the inconvenience you've experienced with the delayed delivery.
We'd like to inform you that the courier service responsible for your delivery encountered significant issues, and unfortunately, your case was not an isolated one. The sheer volume of lost packages resulted in an unprecedented surge in customer service inquiries, leading to delays in our response times. We share your frustration with the couriers and are actively working to address these issues with them.
Regarding your voucher for a replacement order, we acknowledge that its issuance was delayed, and we apologize for any inconvenience caused by this delay. We understand the importance of a timely resolution, and we regret falling short of your expectations in this regard.
On a positive note, we're delighted to see that you have now received your replacement order. We genuinely appreciate your understanding throughout this process, and we remain committed to providing you with the quality and service you expect from Sif Jakobs Jewellery.
If you have any further concerns or if there's anything more we can do to enhance your experience, please do not hesitate to reach out to our customer support team again.
- Freja
I still haven't received my order :(
26 November 2023
Reply from Sif Jakobs Jewellery
Hello,
We sincerely apologize for any delay caused by the holiday season and courier overload.
Have a beautiful day🌞.
- Freja
It’s the delivery service that’s the issue, not the webshop.
Edit: Since the original writing of this review Sif Jakobs got in contact, apologising for the delay and they offered to ship the same necklace to my address again. It arrived two days later! Different delivery service and all trouble is resolved. Thanks so much for that, excellent service in my opinion. Original parcel arrived the day after, so now I have two. Sif Jakobs asked me to return one at my own discretion, which I of course will do.
How can I be anything but unhappy. Mid November, I found a beautiful necklace on the website and ordered it, paid upfront. Now it’s mid December, haven’t received the package, haven’t heard from customer service despite my emails and the tracking service doesn’t work so I have no idea where the package is if sent at all. But I did get an email with the question how satisfied I am with my purchase…pretty expensive way to get some attention!
27 November 2023
Reply from Sif Jakobs Jewellery
Hello Ian,
We deeply regret any inconvenience caused by the delay in your order, and we fully understand the frustration you may have experienced. After a thorough investigation, it has become evident that the delay can be attributed to our courier partners, and we genuinely share in your frustration over this matter.
We're delighted to note that your package has now been successfully delivered. While we acknowledge your desire for a more expedited replacement order, unforeseen circumstances unfortunately hindered us from facilitating this process sooner.
Once more, we extend our sincerest apologies for any inconvenience caused.
- Freja
Delivery problems not delivering to me…
Delivery problems not delivering to me but good service,fast reply to questions
27 November 2023
Reply from Sif Jakobs Jewellery
Dear Deividas
Thank you for your review, we appreciate you taking the time to do so.
We are happy that our customer service is able to assist regarding your order. We are very sorry for the delivery delay since Black Friday week. Many order including yours are being chased.
For the time being, replacement orders are being processed. You will also receive an email fro our online team regarding a solution
We wish you a good day
Best regards
-Emmy
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