Sigma Coffee UK Reviews 489

Great products, great communication!

Informative and honest product reviews encouraged me to purchase my coffee scales. i have not been disappointed. Best price, Best service and expectations exceeded with very speedy delivery times.

Besides stocking great products at great prices.. David at Sigma Coffee provides excellent customer care, responding to some immediate queries even in the evenings. This made all the difference and I'll be ordering again!

I bought a coffee grinder from Italy.
Truly special price and very fast shipping (one week).
The product is fantastic.
Everything really excellent, well done guys!!!!
Thanks
Madai (Massimo)

I made my first order from this site last month, a timemore grinder. It was £20 cheaper than Amazon and was delivered 2 days after ordering. Would definitely order again.

Great product, delivered fast. Thank you Sigma!

I am new to the coffee scene, so i appreciated the staff at Sigma devoting their time to help me choose the perfect coffee products to get me started. I initially placed an order but wasnt 100% sure on the product therefore reached out to Sigma to change my order . David was a great help who responded to my query promptly and couldnt help me enough, he altered my order and then talked me through what products may be suitable for me as a newbie. I ended up ordering an electric grinder, scales and some other accessories. These were dispatched quickly and arrived without delay. Over all i found ordering from Sigma Coffee a great experience and i will be ordering again .

sigma coffee are really professionals. Unbelievable help in everything I've asked for and they responded almost immediately to all emalis questions. I highly recommend them. Their products are very high quality. I have tried the Timore Black Mirror mini scale and it is fantastic. Although very accurate in measurement, it is small and fits under the tray of my Rancilio silvia espresso machine. Very easy to use with many advantages. I have just now ordered a second scale that I additionally needed, the Timore black mirror 2 scale. Congratulations Sigma.

I ordered a grinder £315 pound paid for it Dave owns the company says he sent it out with dpd parcel went missing from where he took it dpd says gone missing at pick up shop Dave says he opened an investigation dpd says he haven't just go to show how Dave lied to me to keep my money when I said to him want my refund when I said to him court action I had my refund
al so trying to get me to sign to say if parcel get delivered to send back I told him not signing any thing in short keep away from sigma coffee they are corrupt company I am going to report this company to company house and trading standards I said to him end me the proof that you opened a investigation with dpd I declined be safe don't order from sigma coffee uk

I asked him to open an investigation he said he have I spoke to dpd on the phone at least 4 times and they said he hasn't opened the company said they posted the item on Friday to day which is the 1st may still havent left dpd as not collected the parcel because he did not post it at all or he knows the person in the shop posted it then took it back I asked for proof he did not show me any proof at all and dpd hasn't collected it so ware is the parcel ask sigma coffee uk they got it don't order from this company unless you want to loose your money

Date & Time Location Description
26 Apr 2024 17:31 DPD Consumer As requested, your parcel will now be delivered to Victoria Park Store Limited. We will notify you when it is ready for you to collect
26 Apr 2024 17:30 DPD Consumer As requested, your parcel will now be left in your selected safe place
26 Apr 2024 16:54 DPD Pickup Shop Your parcel has been dropped off at a DPD Pickup Shop
26 Apr 2024 16:24 dpd We've received your order details, but have not yet received your parcel

read that they havent received the parcel

Sigma have been fantastic from start to finish , I originally ordered the Varia vs3 grinder along with some accessories which arrived within 2 days of my order and I was provided with shipping updates at each point which made the process very simple thank you .

In the past week I have gone back to Sigma to order some scales which i initially ordered in the wrong colour by mistake , I went into the website chat facility and David was able to amend my order immediately without delay thank you so much for this I will continue to use your site going forward, it’s nice to support good independent businesses such as this one.

Misleading shipping dates

I did speak to sigma yesterday over chat (pre my email and review), so you did have a chance to have some resolution of the situation albeit in neither case have you actually suggested how.

Firstly when I ordered the product said available (not pre-order) and it was only in the description below it said pre-order. That’s more or less fine but misleading. Secondly, a month delay is pretty significant especially when you’re holding the money (I imagine if you have a few thousand on pre-order you will make interest off the money you’re holding). This warranted an email to advise customers at the least vs me having to go and see your website has changed and then ask over chat. In both cases I could have made a different decision instead of waiting on a poorly managed supply chain (which is something I know you can’t fully control but should have some control over how you manage and deal with the situation).

So I am sorry I stand by it. Asking me to change when you’ve done nothing to remedy the situation isn’t exactly a good reason for me.

Quick delivery and great quality items packaged with care, couldn’t ask for any better

Purchased from them multiple times, Items are sent promptly and well-packed. Would recommend.

Beautiful and looks to be a good quality product, beautifully and safely packaged and delivered for a reasonable cost.

Great customer service.
Once it was apparent that DHL had lost the package, they quickly sent out another, which was there shortly after.
Good communication, as well as good prices.

Ordered a grinder. The package came in time with no friction along the way. Very happy with the product! will order more!

Excellent quality - incredible coffee from now on with my 1zpresso K Max!

Great inventory. Great Service. Very good prices.