Sigma Coffee UK Reviews 488

Excellent product, service and speed of delivery. Recommended.

Good customer service. Shipping is a bit slow though

Really 1st Class service from Sigma. The company is a pleasure to deal with.

fantastic customer service! i recently made an order and accidentally ordered a duplicate item, sent them an email asking if they were able to rectify it and received a response within the hour. then received a follow up email very shortly after to say that the order had been fixed. thank you guys!

A great company to help elevate your caffeine fix. Prices are very competitive, the customer service is second to none. Big shout out to David, a massive help. Don't hesitate you are truly in very good hands with this company. I recommend these chaps all day long. Great stuff

Bought a Varia Hand Grinder a few months back, during cleaning, the grinder began to break, so I got in touch with Sigma to see if they could do anything. A guy called David was emailing me back, he completely dealt with the situation. Emailed varia on my behalf who confirmed a fault with my grinder and organised a replacement for me. Best customer service I've recieved in a long time from David, and it's guaranteed a returning customer in the future. Great Company, would definetely recommend!!

Have made a few orders from sigma coffee , provided an excellent service , been very happy with prompt and sufficient delivery's all have arrived on time as told. Keep up the good service

David was very helpful with queries prior to ordering a Timemore 064s and provided swift delivery post purchase.

A few orders in with Sigma Coffee and can confirm what has been said with the other reviews here. Great company and great communications.

Brilliant to have access to the lates equipment from around the world backed with a warranty and support here in the UK.

Excellent customer service.
Quick to respond and very useful.

I wanted to purchase a hand held coffee grinder and made some enquiries with David from Sigma.
I received very quick advice regarding my wants & needs and following this made a purchase of the Timemore S3.
I am very happy with my purchase and feel the advice given was good. Around 6 months after my purchase I had a problem with the grinding handle of the S3.
I explained this to David and sent photographs of the fault. He immediately sent a replacement with no arguments or quibbles.
I cannot praise or thank Sima enough. Great customer service. This is a company that can be relied upon and trusted. Thank you David.

Purchased an 1zpresso grinder from them since they’re the official retailer for it in UK. Purchase and delivery was quick and hassle free.

Ran into an issue with the grinder and had to interact over email with them (they don’t have a phone contact). Nonetheless, they were super prompt with responses and repair and did everything for free.

Very happy with them

Was looking for a new coffee grinder and was very undecided on which to get... David at Sigma helped massively and gave me hugely detailed responses and really took the time to provide honest and reliable advice that best fit what I need (as opposed to upselling for the sake of making a sale). I'd say David really went above and beyond to help me and as a result has gained a trusted customer!

I ordered the Pietro hand grinder from Sigma, David was absolutely superb at keeping me up to date with updates on delivery, and customer service was fantastic. Would highly, highly recommend and would definitely use again!

Ordered on Wednesday, arrived and in use on Friday! Excellent service together with a very speedy response to a question. Very many thanks.

Ordered a number of times from Sigma and they have always been first rate. I was kept up to date with a pre-order and David has been very helpful with stock advice and info. Orders always arrive quickly and they always seem to have something I want to buy!

Bad customer service... Asked to return a grinder which appears to be already used. Marks on the body of the grinder with the box obviously previously opened. Customer service was disinterested and said I must pay for returns.

Just be mindful incase your item arrives damaged.

FIRST RATE CUSTOMER EXPERIENCE...

Purchased the Sigma Black Mirror Scales, after a couple of months I noticed the rechargeable battery wasn't holding it's charge as expected (lasted 4 days max). I got in touch with David told him the problem and a replacement was set out. 100% happy with the scales and would recommend Sigma Coffee UK to everyone considering buying any coffee making gear...