WORST COMPANY IN THE WORLD RUN BY SCAMMERS LIARS AND THIEVES They will close your account down for NO REASON, when you have no chargebacks. They do not negotiate in good faith, when you ask for t... See more
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I have worked with Ashley and Rachael on several occasions when my wi fi was acting up and my terminal was not responding. Ashley walked and talked me through, every step of the way. These girls are... See more
They're just as bad as the others. Bunch of crooks. Guess well be cash only going forward because of unscrupulous companies such as this one
!!!New accounts take 1 week !!!!Manager lacked communication with ISO or not even email back when we have a questions . !!!!!! SAM application was too old to used underwriting rejected it !!!!!!!!... See more
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Company details
Written by the company
At SignaPay our Merchants and Partners are more than just numbers, they are people. People striving to carve out a piece of the marketplace and build a better life for themselves and their loved ones. We understand that in managing their money, we are also managing their lives, and strive every day to provide the dedicated service and protection needed to make credit card processing the least stressful part of their day. Our mantra is simple: "Make it Easy". Easy to get your processing application approved, easy to see your revenue, easy to stop fraud, easy to get your equipment fixed - whatever it is, we make it easy for the customer so that they can be empowered to grow their business.
Contact info
4100 West Royal Lane, Suite 150, 75063, Irving, United States
- 8009441399
- support@signapay.com
- signapay.com
3.0
Average
109 reviews
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Hasn’t replied to negative reviews
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good experince very smooth
I didnt have any problems. my issues were taken care of in a timely manner.
7 May 2024
I’m getting charged fees even through…
I’m getting charged fees even through the customer is paying
16 April 2024
The rep I spoke to handled my issue
The rep I spoke to handled my issue. Great customer service!
5 April 2024
Great company
Great company. When you have an issue there is alway someont to help resolve the problem and when you send in a request they always get back to you in a timely manner. Very helpful with everything.
9 March 2024
Reply from SignaPay
Thank you for the feedback!
!!!New accounts take 1 week
!!!New accounts take 1 week
!!!!Manager lacked communication with ISO or not even email back when we have a questions .
!!!!!! SAM application was too old to used underwriting rejected it
!!!!!!!!! Prices list terminals cost to ISO did not provide
13 March 2024
Reply from SignaPay
Please contact our Partner Services team at partners@signapay.com so we can assist you with setting up new accounts. Our ISO Support Team is here to help you board merchants quickly and efficiently.
I’ve sent four emails and haven’t…
I’ve sent four emails and haven’t gotten a response yet
28 February 2024
Reply from SignaPay
Thank you for your feedback; if you are experiencing any issues addressing your concerns, please contact our Customer Service team. Thank you.
Love this company
Love this company !
Great people and spot on service !
28 February 2024
Unprompted review
Reply from SignaPay
Thank you, Chris!
Awesome service
Our rep Matthew Lombardo is always quick to respond whenever I have questions and he always has answers. SignsPay makes being a business owner who does 80% of their business with credit card transactions a breeze! Highly recommend!
17 February 2024
Reply from SignaPay
Always a pleasure to help our merchants, thank you!
Not sure if refund has gone through
Not sure if refund has gone through, so I can't really write a complete review
10 February 2024
Reply from SignaPay
Please reach out to our Customer Service team to check the status of your refund. Thank you.
I have been over charged and double…
I have been over charged and double charged from 1/2023 to 1/2024.
1 February 2024
Reply from SignaPay
Thank you for this feedback, can you please reach out to our Customer Service team so we can verify your payments?
Processor support is a huge plus for sales agents
I always receive great help from Customer Support and Tech Support when needed. So do my merchants which is very important!
Also very good help with details of my merchants chargebacks when needed. SignaPay is responsive to both it's sales agents and merchants.
15 February 2024
3 or 4 attempts to get our tax…
3 or 4 attempts to get our tax documents from signa pay….absolutely terrible service
9 February 2024
Reply from SignaPay
A third party processes our tax documentation for merchants, and your request was sent to them to resend your information. If you have yet to receive it, please reach out to the Customer Service team so we may escalate the issue and provide you with your documents.
Where always there to help me through…
Where always there to help me through the setup process.
14 February 2024
I sent a request in a week ago
I sent a request in a week ago, and still no response yet.
13 February 2024
Reply from SignaPay
According to our records, our Customer Service team made several attempts to reach you to complete the process for your request. If you need to complete this request still, please contact Customer Service again. Thank you.
Alex was very helpful and walked me…
Alex was very helpful and walked me through set up.
31 January 2024
I never received a response to my…
I never received a response to my request for my user name
13 January 2024
Reply from SignaPay
Hi Lisa, I checked the service ticket where you requested a username, and you are correct; our Service Representative failed to provide you with the login information you needed.
I will have a Support Manager contact you personally to help you log in.
Thank you for your feedback; we will use this to educate our team.
Bad experience with the local guy that…
Bad experience with the local guy that has my account …he never picks up the phone …he never ,never.never response to my phone calls and messages …super weird
11 January 2024
Reply from SignaPay
Albion,
We would love the opportunity to work with you to resolve your issue. Please get in touch with us at your convenience so we can help find a solution that works.
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