Cooks Cast Stone Reviews 

1,047
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality and beautiful design of the products, often noting their pristine condition upon arrival. Many highlight the fantastic service and the extremely helpful, knowledgeable staff, who provided excellent communication. Reviewers also frequently commend the efficient and careful delivery, with items arriving well-packed and often on time. However, some people mentioned that delivery times were occasionally longer than initially advised, with items arriving later than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as exceptional, superb,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting helpful staff,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising products for being well-made and of... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the outstanding support and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Eagle Owl statue & plinth arrived extremely well packed and in pristine condition. It will look wonderful when I've positioned it in the garden, it's a beautiful feature plus a bonus Christmas gif... See more

Rated 5 out of 5 stars

Great products, arrived within the period stated and most importantly wrapped extremely well to avoid breakages. The colour variation for the natural stone were identical .. unlike the products I got... See more

Rated 5 out of 5 stars

Received our statue today, a little later than expected but partly because we couldn’t take delivery on an earlier day. The statue is perfect and well packed, delivery guy was excellent cannot fault p... See more

Rated 5 out of 5 stars

The quality of all the parts is superb so I am really pleased with Balustrading, I'm not happy though with the delivery as I asked them to hold onto the order until I needed it and they agreed but... See more


Company details

  1. #27 of 70 best companies in Garden building supplier

Written by the company

Welcome to the Cooks Cast Stone website and shop, home to the finest quality handcrafted stoneware. We have over twenty-five years of manufacturing experience, creating new designs and products from both stone and timber in the heart of Yorkshire. All our statues are made using the dry cast method from unique wood carvings, creating exclusive designs and premium quality products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,047)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The product is great - delivery courier communication terrible

The product is great. The communication from the delivery company was woeful. They sent email delivery information the same day as anticipated delivery with no prior warning - email to me sent after indicated start of delivery window. Then delivery aborted without any indication until several hours after delivery window expired. Attempts to contact delivery company by phone / email ignored. No phone call or text updates by delivery company. Similar notification issues the following day when product actually delivered. Terrible customer service by courier.

26 April 2024
Rated 4 out of 5 stars

4 out of 5 admin but 5 stars for sun dial

Easy to order. Had to ask when delivery was due as after 2 weeks I had had confirmation of my order but no delivery date. Then all of a sudden delivery date appeared without any acknowledgement of my enquiry. However delivery duly appeared exactly as indicated. Good advance warning of eta. Easy off-loading. Great product.

23 April 2024
Rated 5 out of 5 stars

Happy Bunny

I spoke to Shaun prior to purchase as I needed the exact size of the pedestal top. He went to measure it for me which was good of him.
Pedestal arrived on the date and time I was told to expect it and I am very happy with the purchase.

26 March 2024
Rated 4 out of 5 stars

Great customer service and beautiful statue

Great customer service from the outset. I was looking for a suitable Golden Retriever statue as a memorial to our Retriever who we sadly lost recently and this was perfect. I emailed Signature Statues before deciding to purchase as I wanted to see more photos of this statue at different angles and they were more than happy to oblige and sent a couple over. The statue itself is lovely, I have only taken a star off because there was a long delay in despatch/delivery but when I emailed Signature Statues, my order was despatched the very next day and it arrived a couple of days later. I would recommend.

4 March 2024
Rated 5 out of 5 stars

I bought some garden solar lights

I bought some garden solar lights pack of 6,Signature Garden. absolutely brilliant. it's only April and it's rained a lot, but every night they are so bright and stay on for a long time during the night. The best . I highly recommend them

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great products have used Signature for our garden build projects a couple of times now and will continue to do so!

26 March 2024
Unprompted review
Rated 5 out of 5 stars

An elegant and well-designed urn

I bought an urn to go with a Roman column I already had from
Signature Statues. It looks very elegant in the garden and goes well with the column. Both are well designed and made. It was perfectly packaged to protect it for delivery. A good product and service

6 March 2024
Rated 5 out of 5 stars

The product (Heritage Bird Bath) is…

The product (Heritage Bird Bath) is excellent and although it was delivered slightly later than the standard time, staff were very helpful when I rang to check progress. The hauliers chosen to deliver were particularly helpful in helping to unpack and instal.

6 March 2024
Rated 5 out of 5 stars

Excellent all round!

I bought 8 piers in February from the website. The experience was super easy and they were able to delay the delivery by a few weeks. This really helped as I have no place to store a pallet. The piers were very well wrapped and in excellent condition just as it showed on the website. The delivery was as excellent, droppin exactly where we could easily work. 10/10 all round . Thank you.

29 February 2024

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