I have been using signnow for our small company since 2020. The business premium included unlimited invite ..and in 2025 they changed all price plans to 100 invites per user ANNUAL limit - every invit... See more
Company replied
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See what reviewers are saying
We considered SignNow as an alternative to Docusign. The product looked fine based on the free demo but we couldn’t get a response from their sales team. We chased multiple times for basic information... See more
Company replied
Their free trial is exactly as it says it is-free. You can upload a document, very easily drag and drop if you want a signature, date, etc throughout your document. It sends it to all recipients and g... See more
Company replied
I tend to forget to collect signatures on some of my documents and this platform is a life saver. It's made handling cancellations much more streamlined. Super easy to use at a really great price po... See more
Company details
Written by the company
signNow is an eSignature solution that enables business to be conducted anywhere and anytime and, on any device. SMB friendly, intuitive UI and API, transparent pricing, 24/7 Support. All paid plans include unlimited number of users.
Contact info
17 Station Street, 02445, Brookline, MA, United States
- support@signnow.com
- signnow.com
3.2
Average
3K reviews
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Certain changes still required to be…
Certain changes still required to be friendly used.
3 November 2023
It is user friendly
It is user friendly, the email address is saved for future. I would like to add. Please, make it save the name too. I took off 1 star for it. Otherwise, great for my work.
Thanks.
2 November 2023
It gets the job done
It gets the job done. I do think there could be more done to organize files more efficiently to make the experience better.
30 October 2023
Excellent product
Simple and easy to use, just as effective as "the big D" and significantly more affordable. No hidden fees and transparency into things like service uptime/maintenance. Great organizational options for any size business; actually wish we were a little larger of a workforce to really use more of the team features.
30 October 2023
Easy to use!
27 October 2023
I like the software
I like the software, how easy it is to use. The layout is very nice. The price beats the competition easily.
26 October 2023
I have used other e-sign platforms
I have used other e-sign platforms, and this is simple. Really like the fact that we can text message the documents.
25 October 2023
Good product with some opportunity for improvement
Easy to use. Easy to share documents. Has all the tracking features. They have templates but I have not been able to figure out how to use them, for our business.
23 October 2023
User friendly
While not perfect, it is a great option to gather signatures in a timely manner. It's pretty user friendly which is helpful.
23 October 2023
SignNow is the best program I've used…
SignNow is the best program I've used for capturing Client signatures. The price is better than most.
I only wish they had a template that would overlay uploaded documents
21 October 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst Document Sign service
If there was an option to put zero stars I would have rated that. Terrible customer service. I have to upload documents for every small change. It is difficult to make these small changes and everytime it has to be done on your laptop or desktop and then upload. Unable to add or attach images to the document. I must accept that I was lured in by the lower price than other e-sign services. The signatures very tiny that you can barely see them.
I tried to get a prorated refund as I am a very unhappy customer but to no avail. They have a no refunds after 30 days and for me I do not have contracts to be signed every day. So the 30 day period got by quickly and they have no appreciation of how unsatisfied the customers are. It is a very bad service and I would say to stay away from the service unless you are in Real Estate or a place where there is no change in contracts for long period.
Companies like this who are so inflexible and not care about their customers can never ever do anything right for their customers and is a pure waste of time if you are trying to get anything from customer service.
Update - Sorry, I have not received any message. I have an account from my company with you.
19 October 2023
Unprompted review
Reply from airSlate SignNow
Hello there! We would like to investigate your case but can't really find you in our system.
We've just sent you an internal request for more information. Please let us know a bit more details whenever you have a minute. Thank you!
overall a good product
overall a good product. needs a little work to bring it par. definitely like to see more tips and help sections to understand certain features of the product.
1 October 2023
Amazing software
Amazing software. easy to install. easy to understand. easy to work with !
Thank you.
18 October 2023
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