SikSilk Reviews 1,059

I'd leave less than 1 star if I could!

I placed an order for 2 t-shirts on the 18th August and am still waiting for a refund on one of the t-shirts.

I had a lot of trouble trying to return it as the system wouldn't recognise my order number. and I had to wait 72 hours for a response from the customer services chat every time I tried to contact them Finally they got it to work and I posted one t-shirt back on the 11th September. I then received a confirmation email from them on the 21st saying the t-shirt had been received and to wait 10 working days for my refund. I'm still waiting! It has now been 20 working days (4 weeks). I have tried to contact customer services numerous times and just keep getting the standard message 'Someone will get back to you within 48-72 hours'. But no-one gets back to me.

Sik Silk this is terrible customer services!! I won't be buying from here again...

Scandalous communication. I've waited for weeks to get back my refund. Finally after loads of messages and mails, I actually had to stalk the company, I recieved back my money. Disgrace. Never ordering here again.

Really bad company poor quality and customer service can’t return item after purchase trouser no phone number email them 4 times no response from them. Trying to open return request on website but always saying order number not found I’ve used the order number which I’ve received from the company shame don’t buy from the company

Can someone reply to my emails pls
I never received my order
Come on what is going on
8 years customer never had this issues
This is disgusting

Very bad quality...

I ordered 8 different clothes and just arrived 5. Still missing 3 and was expensive. I've sent around 5 emails asking when will be placed my order (it was on 27 July and I still have not received an answer about it). I paid for everything and they even TRIED to solve it. Don't buy from this company!!! This is stealing!! When you pay for something and don't receive the item is STEALING!

Change delivered to Amazon instead of Royal Mail Didn’t receive Item Will not shop with these again

I have been trying to arrange a refund but the order number isn't being accepted by rebound
I have sent two emails to customer service at silk silk with no response in a week!

Order never arrives, money is taken, tracking isn’t recognised, no response to emails or social media messges, just feel entirely ripped off and won’t be using this site again. Son doesnt have expected clothes for holiday…scammers!

Awful rude staff
Immature comments

Since a few months, the service of SikSilk have become worse and worse. No reactions on e-mails, no contact details on websites, you have to wait a few months for your refund, the returns portal doesn't recognise your order number... It's a shame because the clothes are nice, affordable and the service used to be good in the past. Something has to be wrong..

Barry John Gill, Sam Kay, David Thompson (owners), please find a solution for this because many people are waiting for their money. Please improve your services and become a liable company again.

Thanks.

Great quality and sizes of the clothes, arrived the very next day which is pleasant, only thing is they didn’t have one of my items in stock 😔, still waiting for refund on it

I don't even want to give 1 star, I send my parcel back for a refund on 4th June and I'm still waiting for a refund, I've opened countless tickets, tried the massaging service where I just get told issue with my ticket and they are sorting it, that just seems to be how they try and keep you happy for a bit. The 2 phone numbers don't work, I've emailed the email they give in the comments here, no reply. Sik silk I've been using you for years to buy my husbands cloths, I won't be any more, please sort my refund!!!

I been waiting for my order for over a week snd still have no tracking info 😒

I ordered a puffer gilet on Sunday, they said they tried to deliver to my address but nobody turned up as me and my partner waited all day. Also they didn’t use my door bell or send me a text that they were coming, I’ve had no emails to say a time they’d be coming. I’ve now waited in all day again and nothing has turned up. This is horrible customer service. Order number TQ174447907GB

ordered a puffer jacket from these guys for a snow trip.

best one ive ever owned, from the quality to the sick designs, and all for the discount price 99.99 aud$
plus it came in like 5 days all the way to australia. phenomenal stuff will order more soon

Awful, if you don’t like clothes then you have to cover costs to return to the Netherlands which costs a fortune. Then they don’t refund you anyway and ignore all you emails asking why you haven’t been refunded. DONT EVER USE.

I don’t recommend it to anyone. Bad customer experience service. They don’t make their job as they should. I ordered my package on 15th May and they forgot to send it,I guess. I keep mailing them and after several mails I was able to speak to someone (before I kept becoming automatic mails). In the end they found an excuse that my delivery location was not precise (which wasn’t)and they told me that they will send me the package express and the tracking number which they didn’t. After sending them several emails that I didn’t received the tracking number,I received it the next day ,which means that I still have to wait cause right now the delivery status hasn’t changed. As I see it wasn’t even picked up by the delivery Firma. As I said in the title I don’t recommend to anyone. If I wouldn’t have mail maybe I would have wait like a month or something without getting my package.They say that you will receive you package in 2-3 days and it isn’t so. As you can see there are a lot of bad reviews. The quality isn’t also as expected for the previous orders .Last year I received a defect item which I had to send it back . The total was 30 euro and I had to pay 9 euro for send it it back. Imagine how stupid that idea is.

This is the worst Co. to deal with, for 5 weeks I have been trying to return an item, the phone # apparently is none working e mail is none existing I even tried contacting my CC but no luck. I appear to be out $100 for item I don't want or need

when my items arrived, they were found to be nowhere close to actual size, I know my waist as everything else I have fits correctly, these were not even close.
Then to return via the link to print turned out to be another insult. £15 to return as the print form via the link would only allow me to return to the Netherlands from the UK.