Mia responded quickly and efficiently…
Mia responded quickly and efficiently to my concerns with the order I had placed. I’m extremely happy and satisfied.
16 April 2026
Unprompted review
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3.9
Great
15 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Mia was great
Mia was great. I have received my order. Everything fits. I love it all thank you.
5 December 2025
Unprompted review
Reply from Silentchic
Dear Patti
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Poor shopping experience
Long waiting,shipping delays from china , poor quality order was for XL received small or medium size way too smaller for XLstill having trouble getting instructions for refund . This was ordered in August and delivered in November and now trying to get resolved for refund 66$for 3 shirts.
1 September 2025
Unprompted review
Reply from Silentchic
Dear customer
We sincerely regret that this purchase did not meet your expectations.
We understand that each customer's usage situation is different, and we always strive to make the return process as simple and user-friendly as possible while protecting consumer rights.
If you still require assistance with your order or further clarification, please feel free to contact us at the following email address, and we will provide one-on-one follow-up:
Customer Service Email: olivia@clientcare2025.com
We sincerely appreciate your understanding and patience, and we look forward to providing you with a more enjoyable and smooth shopping experience in the future.
Best regards
Olivia
Hassle free returns
Hassle free returns. Could not be more satisfied
28 November 2025
Unprompted review
Reply from Silentchic
Dear Debbie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered the wrong size
I ordered the wrong size. Molly was so helpful on fixing my order without any additional cost. I love the shirts, but they run a bit on the small side so I recommend ordering up a size.
6 November 2025
Unprompted review
Reply from Silentchic
Dear Debbie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Can't get results to my request without…
Can't get results to my request without having to rate your services and provide screen shots. Why can't you just process my exchange without having to do all these unnecessary steps?
19 November 2025
Unprompted review
Reply from Silentchic
Dear Dennis P.
We are deeply sorry to learn that you were dissatisfied with the solution we provided.
If you would like to give us another opportunity to listen and improve, please feel free to contact us at any time through the following methods:
📧 Customer Service Email: olivia@clientcare2025.com
We will immediately arrange for someone to provide you with a more thoughtful and reasonable solution.
We sincerely look forward to the opportunity to make amends for this regret and restore your trust.
We wish you all the best and a happy life!
Best regards
Olivia
I texted quite a few times about my…
I texted quite a few times about my order and ALWAYS got a very quick response! Thank you for your great service! Oh and also loved my shirts!!?!
18 October 2025
Unprompted review
Reply from Silentchic
Dear Diana
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I love all the tops I ordered from…
I love all the tops I ordered from Silent Chic. The colors are amazing and the styles look great. The fabrics are very soft. I will be ordering more in the future.
18 November 2025
Unprompted review
Reply from Silentchic
Dear Debi
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Return Policy
They allowed me to return the pants I bought for free and I didn't have to actually ship the pants back because of the high shipping cost. I bought the wrong size and there was no hassle in the return at all.
17 November 2025
Unprompted review
Reply from Silentchic
Dear Draco
Thank you very much for your positive feedback on our return process.
We always adhere to an efficient and transparent return process to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the return process is the highest recognition of our service.
💼 We will continue to optimize our after-sales process to ensure a worry-free shopping experience for you and all our customers.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Mia was very helpful and accommodating…
Mia was very helpful and accommodating on changing my order.
7 November 2025
Unprompted review
Reply from Silentchic
Dear Lyn
Thank you very much for your recognition of our customer service team, especially for your patience and professionalism in handling your order.
We firmly believe that meticulous service ensures a secure and enjoyable shopping experience.
We will pass on your feedback to the relevant staff, as it is a great encouragement to our team.
We look forward to continuing to provide you with thoughtful and considerate service in the future! We wish you a happy life!
Best regards
Olivia
The fact that they are giving me a 25%…
The fact that they are giving me a 25% discount. This is on an order I tops that I placed. Thank you very much.
30 October 2025
Unprompted review
Reply from Silentchic
Dear Joan
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Slow and Confusing.
It took almost a month to receive my order. The two tracking orders brought no response at all. Finally,I wrote a HELP note from their site. No response. It finally arrived today, sent from China. I kind of got the impression that the company was in the UK. Also, one style had no tag and no info on what the garment was made from. Two did. I went on line and did not see any kind of material mention on any.
30 October 2025
Unprompted review
Reply from Silentchic
Dear Julie
We note that you are dissatisfied with your purchase experience, but have not been able to provide specific details.
We would appreciate more details so we can provide you with effective assistance and improvement measures.
We always value the opinions of every customer, and your feedback is very important to us.
If you would like to provide more details regarding your order or product issues, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
Have a great day!
Best regards
Olivia
I placed an order on October
I placed an order on October. 13 th. Unable to track it. When is it going to be delivered
3 October 2025
Unprompted review
Reply from Silentchic
Dear Judy
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: olivia@clientcare2025.com
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
The service received from Molly was…
The service received from Molly was the only enjoyable part of the experience! The order was held so long in customs that I missed having the blouses for my vacation. The customer service was terrific, helpful and friendly.
15 October 2025
Unprompted review
Reply from Silentchic
Dear Nancy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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