Silkrute Reviews 298

It was first time when i ordered from india and i received quality product as baby items.Thank you for providing indian products in abroad.

Have ordered twice now from Silkrute and first order one item sold out but refunded immediately and second order one item missing and again, refunded immediately.
Great customer service, support and communication.
Will be a regular customer as best prices and prompt delivery.

This was first experience with silkrute i was not expecting much because of their reasonable prices but i was suprised the products i got were really good i used to get these products double the price from other platforms but not anymore now i have silkrute

This was my first experience of dealing with Silkrute. I was not expecting much but was very surprised by the exceptional service I got. From the moment I looked up the product until I got the delivery I was fully kept informed. However I did have issues with the tracking but definitely not the company's fault as the courier company was not updating the system. I am definitely going to be buying again from this company and I highly recommend them if you are looking at buying any products from them. Well done Silkrute. Keep up the standard.

Received my natural products in perfect condition – beautifully packed and secure.
The quality is outstanding.
Delivery was on time, and the entire process was smooth.
Excellent customer service – responsive, friendly, and professional.
Highly satisfied and will definitely order again!

Well established customers services and responsive site. My order came on time. Will order again. Definite a hassle free way to bring products from India. Thanks for taking care of my first order.

Super happy with my order! It arrived right on time and was exactly what I asked for. Great service and quality—thank you so much, SilkRoute! Highly recommended!

Got the items as ordered. I was unsure at the start but now I can say 100% genuine site. Timeframe, could be a little stretched but eventually got the delivery so I am happy to use the site again.

The quality of the product which matters most to me, that was outstanding.

Thank you verry verry much verry good seller verry fast service I bay again thank you so much 🙏

After a long wait I have received my parcel every item was safe and sound, tracking system was a problem I was written negative views.
Today Canada post delivered at my door.
Sorry for mine previous reviews.

I was truly happy with the purchase. Though delivery took time because of certain circumstances but they responded quickly and act accordingly. So happy with the purchases and will definitely buy more in future 😁😁

I know the following is a long read BUT it details my experience with Silkrute from start to finish. I hope it may help others feel less "panicked" by slow delivery of their product and so more confident to order. Just don't order anything you need urgently 🙃. The Silkrute Team have been very attentive since my initial review & lovely to deal with. Yes there have been "cultural" issues but I can honestly put most of the "negatives" down to exactly that, being "lost in translation". They seem genuinely keen to please and build a reliable business. My experience started badly but it ended well. So I didn't lose my $$ 🙂 AND I found a new business I can trust to order from. 🤗
Below is my experience....
Guessing I lost my $$. Order placed. Confirmation received. Email stating items are clearing customs received. Nothing more. Email from Silkrute asking for more business. I replied, "Not until you honour 1st order." Emailf from Silkrute "Please advise your order." Order #'s supplied. Email received stating "Product has been shipped". And still we wait, and wait, and wait.... A quick online solution to aid my aged parents turned into a big fat fraudulent 🍋 (Bar stools I ordered from England arrived in 5 days! For comparison)
2/6/25 Update: Got a reply to this review asking for order numbers so they may track issue. As it is too tricky to reply to their reply on Trustpilot (maybe it's my tech inabilities 🤷🏼‍♀️) I will list them here - not worried about others stealing details as the order probably doesn't exist anyway 😒 ###### ######. Not sure why there are 2 order #'s, I only placed 1 order. But hey, who's counting order #'s for non-existent product anyway🤷🏼‍♀️
4/6/25 Update - now being offered $ to change my review. I will amend my review when the camels delivering my order via The Silk Route actually arrive and not before.
10/6/25 Update - products arrived 🥳 All products ordered delivered although not a "pretty" unpack. Damaged boxing & varying use by dates - some not too far away 😏 BUT all usable and, as they're for personal use, doesn't really matter about the box. Not sure how I'll use all the Mela-Rest before it's use by date but who knows 🤷🏼‍♀️
11/6/25 Update - Silkrute apologetic for condition of packaging on arrival. Offered immediate discount which was declined by myself as product itself undamaged. They replied with offer of 10% off next order ♥

Updated my review to 5 stars based on my previous and 1 order. There was a little bit of an issue and miscommunication from the website. But i raised a concern and seller quickly fixed the issue and resent me the missing items from my order. Quite happy with my experience and will definitely utilise their website again. Thank you

I love the Kojic Soap. I bought 6pcs this time to make sure I have enough before the next purchase. I’ve noticed the improment of my melasma from the first purchase.

Reasonable prices, quick and courteous service.

It is a very serious company that listens to its customers. I recommend it.

Products ordered arrived & were very well packed.
The only improvement I see is that a tax invoice with details & shipping address should be emailed immediately after the order is placed with the tracking number & the link to track.

Good Quality Products.

Thank you for shipping.