SILKSILKY Reviews 9,252

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as luxurious, soft, and beautiful. Many people are also very satisfied with the ordering process, finding the website easy to navigate and the overall experience pleasant. However, some customers experienced issues with delivery times, with items arriving later than expected or, in some cases, not at all. There were also concerns about product quality, with some reviewers noting poor stitching, inconsistent sizing, or items not appearing to be 100% silk as advertised. A few other people also felt that customer service was unhelpful or unresponsive when issues arose.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the luxurious feel,... See more

Quality

Users describe positive interactions with quality, praising the excellent quality of items like silk shirts... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise quick shipping, timely... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy website... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness and... See more

Based on these reviews

Rated 4 out of 5 stars

Good quality, prompt delivery. My only minor concern is the neckline is just a bit too high to wear under a shirt, however under a normal neckline sweater it is perfect, but beware of scoop neck lines... See more

Company replied

Rated 4 out of 5 stars

The parcel with a silk blouse arrived later than expected. The blouse was folded into a small package, almost stuffed into the box, creating many creases. The blouse had to be hung out to smoothen the... See more

Company replied

Rated 4 out of 5 stars

So we find the size is smaller than expected a bit and after hand washing, it got a good bit smaller. We ordered a size large and least extra large or maybe 2x would have been better.

Company replied

Rated 5 out of 5 stars

It arrived earlier than expected, beautifully packaged and the size SMALL was true to my normal size 10. The 'dark blue' is a beautiful rich Midnight Navy and looks very stylish under my short Channe... See more

Company replied


Company details

  1. Silk Shop
  2. Bedding Shop
  3. Bedroom furniture shop
  4. Clothing Shop
  5. Hair product shop
  6. Homewares Shop

Written by the company

Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

This Company is based in China

This Company is based in China via a Heathrow Distribution Centre, so if a size exchange is required it's a long, expensive drawn out process (if they finally agree?). Quality isn't fantastic, the cheap front shirt buttons are spaced too far apart, which cause gaping (even when the shirt was ample big enough).

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with first purchase experience…

This was the first time I purchased from Silkysilky and I found it to be very professional. The items I purchased are of good quality and they arrived in good time, well packaged. I was kept informed of progress all the way.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Wish I’d done it sooner

I bought the pure silk bowknot tie bonnet and I wish I’d done this years ago. I have long hair and it was gets knotted up which means it’s a pain to brush out and ends up with breakage and hair pulling out. Now I wake up each day with hair ready for the day and it feels soft!

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company, very deceiving, Uksilksilky is their name, however they're based in China. Nowhere on their site does it state this. Bad communication, line delivery times.

4 April 2026
Unprompted review
SILKSILKY logo

Reply from SILKSILKY

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns and the experience that led to your review. Please allow us to clarify and assist you further.

Regarding your order, your parcel was shipped on March 30 with the tracking number IT035515390GB. According to the latest update, it is currently in transit and is expected to be delivered by Tuesday, April 7, 2026, before 5:00 PM. Based on our standard shipping timeframe of 5–8 business days, your delivery is progressing within the expected timeframe, and you should receive it very soon.

We also understand your concern about the shipping origin. While our brand operates internationally, our products are indeed shipped from China. As the birthplace of silk with a long-standing heritage in silk craftsmanship, China is globally recognized for producing high-quality silk products. Please rest assured that we are committed to maintaining strict quality standards and providing authentic silk items to our customers worldwide.

We sincerely apologize if there was any confusion regarding this information or if our communication did not meet your expectations. Your feedback is extremely valuable to us, and we will continue working to improve transparency and customer experience.

If you have any further questions or need assistance, we kindly invite you to contact us via email at services@silksilky.com. Our support team will be more than happy to assist you promptly.

Thank you for your patience and understanding.

Warm regards,
SILKSILKY Customer Care Team

Rated 5 out of 5 stars

Better results with Silk vs. Mesh hair wrap

This is my 2nd purchase of the SilkSilky bonnet. I had also been using a mesh hair wrap at night and started causing dry hair and breakage. The Mulberry Silk bonnet from SilkSilky was softer, breathable and did not fall off overnight. Hair' much softer without the breakage.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

12th Wedding Anniversary gift

I bought a set of silk pyjamas for my wife on our 12th (Silk) wedding anniversary.
She loves them, loves the warm colour of the purple/grey (which also has a brown tinge, adding to the warmth) and they fit her beautifully.
Ordering from the website was easily. They arrived quite quickly and were beautifully packaged.
Thankyou

29 March 2026
Unprompted review
Rated 1 out of 5 stars

scam!

scam!!
I have returned the dress (made in china, qualittet terrible), at least 20 times i wrote them, never have I ever saw my money back, they would say they will reply after they investigate, never happend. Run away from this company!

11 March 2026
Unprompted review
SILKSILKY logo

Reply from SILKSILKY

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must feel. Please allow us to clarify and assist you further.

After carefully reviewing your case, we have located your order DE4444148268 in our system. We would like to inform you that the refund for this order was successfully processed in February. As per standard procedure, the refunded amount was issued back to the original payment method used at the time of purchase.

If you have not yet received the refund, we kindly recommend contacting your bank or payment provider for further assistance, as processing times may vary depending on their policies. In some cases, it may take additional time for the funds to appear in your account.

We sincerely apologize for any inconvenience caused and for any delay in communication you may have experienced. Your satisfaction is very important to us, and we are committed to resolving any concerns you may have.

If you still need assistance or would like us to further investigate the matter, please do not hesitate to contact our customer support team at services@silksilky.com. We will be more than happy to assist you promptly.

Thank you for your patience and understanding.

Warm regards,
Silksilky Customer Care Team

Rated 5 out of 5 stars

Great material

Great material and great customer service! They got right back to me.

I have bought items from them in the past which surpassed my expectations

31 March 2026
Unprompted review
Rated 5 out of 5 stars

SILK NIGHT NIGHTGOWNS AGAIN, AT LAST!

For years I had been ordering silk knit nightgowns from Wintersilks, but , then, they seem to go out of business. I am just happy to find silk knit nightgowns again. I am very happy with your product and I am resisting the urge to order a large quantity for fear of your not being around to offer them in the future.

31 March 2026
Unprompted review
Rated 3 out of 5 stars

Good silk quality, but terrible shipping experience

I’m updating my review to 3 stars. While the mulberry silk blouse is of excellent quality and authentic, the shipping process with the local courier (EcoScooting) was a nightmare. It took multiple failed delivery attempts and several days of stress to finally get my package.
The issue was only resolved after I opened a PayPal dispute and contacted their support team multiple times. Special thanks to Carlos for finally prioritizing my delivery, but the overall logistics experience needs a major improvement. If you buy here, be prepared to fight for your delivery.

31 March 2026
Unprompted review

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