Silly George Reviews 795

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the lashes, highlighting their natural appearance, comfort, and ease of application. Many people appreciate how long the lashes last, often exceeding several days, even through various activities. Consumers also find the user experience to be positive, with many noting the convenience and effectiveness of the products. However, some customers were not happy with their orders, mentioning issues with dispatch and delivery, or receiving incomplete shipments. A few other people also felt that the product, specifically the pre-glued pop-on lashes, did not live up to expectations regarding longevity and ease of application, with some experiencing them detaching quickly. There were also concerns about the effectiveness of the lash serum after formula changes and the perceived value for its price.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the lashes, highlighting their... See more

Quality

Users describe positive interactions with quality. Many customers praise the superb quality of the lashes,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction with... See more

User experience

Clients share positive opinions on user experience, particularly regarding the ease of application and... See more

Price

People report ambiguous experiences with price. Some customers found the products to be a great price and... See more

Based on these reviews

Rated 4 out of 5 stars

I absolutely love S!lly George’s lash clusters! I always struggled with full strip lashes, but these individual clusters are a game-changer. They’re super easy to apply, look amazing, and last for day... See more

Rated 5 out of 5 stars

Honestly it took me a little time to get the hang of putting on the lashes, but after a few tries these became my favorite way to be put together with ye makeup. The are all-day comfortable and look v... See more

Rated 5 out of 5 stars

Lashes are natural looking comfortable and stay looking fresh for at least 5 days. I have recommended them to people who get their lashes done, they look better and are way less expensive.

Rated 5 out of 5 stars

I have tried numerous “under the lash line” systems and this one is top notch! I WAS skeptical because my experience buying thru this platform has been negative but these lashes are the real deal!! Th... See more

Company replied


Company details

  1. Cosmetics shop

Written by the company

We.Do.Lashes. NEW LinerBond adhesive eyeliner now launched! 🚀 Get ready to up your lash game.


Contact info

3.9

Great

TrustScore 4 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

The lashes will not stay on!!

The lashes will not stay on!!

2 September 2024
Unprompted review
Silly George logo

Reply from Silly George

Hi Wendy,

I’m sorry to hear that you’re not completely satisfied with your lashes! I looked through our emails but couldn’t find any messages from you regarding your purchase.

Could you let me know which of our lash systems you're having trouble with? Our team is here to help you troubleshoot your application! We completely understand that while we aim to make our lashes as easy to use as possible, there can still be a bit of a learning curve.

Please reach out to our customer service team for assistance with your application, and I’m confident we can help you achieve the beautiful, lasting results you’re looking for!

We genuinely look forward to the opportunity to assist you.

Warm Regards
Customer Care Team
Kaylie

Rated 5 out of 5 stars

Happy Silly George Lash User

I have tried all types of lashes, including magnetic, Lilac, and Lashified. Silly George is easier to apply and looks more natural than any others. I am allergic to lash adhesives used for extensions and have always looked for a good alternative. Your adhesive does not irritate my eyes and I have gotten two weeks or more wear out of one application, including a very hot trip to Greece in July where I was in the water (not underwater) and mountain biking for two days!

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

I ordered the pop on lashes for the Team bride for the wedding. I gave Silly George almost a month to ship the products from USA to Canada. They failed to deliver on time when the website said it will only take 7-12 days. When I reached out closer to the wedding date asking for progress, they said they just shipped the product and it wouldn’t make it in time for the wedding. They claimed that they sent me an email to mention about “out of stock” but I did not receive anything. I even showed them my email record, my reputation was in line as I promised the bride that I will prepare fake lashes for everyone. But yet, Silly George disappointed me. Instead of helping out to arrange refund, they insisted that I have to pay for shipping to mail things back. I followed the return instructions and ship back the products but now they said they have not received anything in their warehouse, it’s been more than a month since I shipped things back. I did not receive any returns.
It is a very upsetting experience in general, I am extremely disappointed at the logistics and customer support.
I would not recommend anyone to buy from them.
When I checked online, apparently they were sketchy. I wish that I have read more reviews before clicking yes to the instagram ads.

20 June 2024
Unprompted review
Silly George logo

Reply from Silly George

Hi Mak,

I want to take a moment to sincerely apologise for the inconvenience you experienced with our out-of-stock lashes. We had recently launched our Pop-On lashes, and in the excitement of introducing new styles, we didn’t anticipate which ones would resonate most with our customers. This has unfortunately led to some delays that affected your order.

I completely understand how frustrating this situation must have been for you. Your order was among those impacted during this learning phase for us, and I truly empathize with your disappointment. I see that our team has been responsive to your emails, and I want to reassure you that your refund has already been processed.

We genuinely strive to create a positive shopping experience for everyone, and I regret that we fell short in your case. As a small token of our appreciation for your understanding, we would love to offer you 50% off your next purchase if you decide to give us another chance in the future.

Again, we apologize for dropping the ball on this one and we hope to have another chance in the future to make it right.

Warm regards
Customer Care Team
Kaylie

Rated 5 out of 5 stars

Absolute Game Changer!!

As a busy professional, it was always a struggle to find the time to lay there for an hour for traditional lash extensions. Also, I always really hated that in between grow out phase. So glad I gave Silly George a try!! These lashes are absolutely incredible. I find myself beauty challenged, and I can even apply these! They look amazing and I love how I can customize them to be more glamorous or dial it back for my professional look. I’ve been telling all of my friends how great these lashes are!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

I love all their products

I love all their products. I have been using their strip lashes and liner for a long time with great success and have recently tried their new Pop-On lashes. These are basically DIY lash extensions that don‘t need a Bond and Seal since they come pre-glued already. I‘m a total convert. It’s so nice to wake up with lashes already on in the morning. The application was so easy compared to the previous Bond and Seal system I was using from another company. They last me 10+ days even though they are advertised as only 5-10 day wear. I also like how natural they look. A lot of other lash systems have very thick lashes that I don‘t want for everyday wear. I will probably do the „save and subscribe“ once I finished the kits from my first order. What a wonderful product.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Lash serum stopped working

I had unbelievable results with the lash serum when I first purchased, but with my more recent repeat purchase I have found that it no longer works and seemed to run out faster. So disappointing and I will not buy again.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect for moms, brides, and everyone in between.

I’m a 43 mom of two so I’m always looking for ways to be more low maintenance while still feeling put together. When I tell you I’ve tried EVERYTHING when it comes to eyelashes, I’m not exaggerating. Magnetic lashes, extensions, glue on lashes, semi-permenant lashes…nothing has felt right or looked even remotely natural. Until Silly George! I’m actually floored with how easy, natural, and beautiful these lashes are. I will absolutely be repurchasing. I also bought a set for my future sister in law to wear to her wedding!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I’m a total lash newbie, I’ve only ever used mascara before this week. I tried the pre-glued pop on lashes in Blush and I’m so happy with them! They lasted 5 days and could’ve kept going, but I wanted to change up the set. I showered, slept, and washed my face basically as normal and they held up great. Super easy to apply, very soft and natural looking! Will def be a repeat customer.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service & No Product

Sadly the other great reviews don't match my experience. I bought the kit over 3 weeks ago. Never received it as it hasn't even been picked up by the courier. Poor customer service. It's been 4 business days they never got back to explain and rectify the issue. Now I'm in the process of getting a refund.

6 August 2024
Unprompted review
Silly George logo

Reply from Silly George

Hi Lee,

I want to sincerely apologize for the delay in our communication. While we processed your order within 24 hours, it appears that Asendia may have misplaced it. We are still waiting for a response from the shipping company, but we should have reached out to keep you updated—please accept our heartfelt apologies for that.

Our team will process your refund as soon as possible, and you should see it reflected in your account within 3-5 days. We truly understand your frustration, and although shipping issues are beyond our control once the package is handed over, we are committed to making this right for you.

Thank you for your understanding, and we hope your order finds its way to you safely.

Warm regards,
Kaylie

Rated 5 out of 5 stars

Easy to apply, last a long time!

These pop on lashes are easy to apply, look natural, and stay on for days even when I sleep and shower. It saves me time getting ready for work when I don’t have to apply mascara or mess with gluing falsies. I have never used lash extensions before and these are perfect for my use.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Game changer for the lash industry

To the team at Silly George...

Firstly. congratulations on creating such a groundbreaking product! Your pre-glued pop-on lashes are truly a game-changer in the beauty and lash industry.

After being disappointed with the longevity and the cumbersome process of using another brand of DIY lashes, which also took far longer than the advertised 10 minutes, I decided to try your pop-on lashes—and I am absolutely in love! Not only are they quick and convenient, but they are also of exceptional quality—soft, comfortable, and they don't damage my natural lashes upon removal. What a win!

I do have one suggestion that could make your product even more inclusive. As someone with smaller eyes (I am of Asian descent), I find that the 14mm lashes don’t work for me. Instead, I use 12mm on the outer corners, followed by two 10mm and two 8mm lashes. It would be fantastic if you could offer a set specifically designed for smaller eyes—perhaps a set with 2 rows of 8mm, 2 rows of 10mm, and one row of 12mm lashes, without the 14mm option. This would prevent wastage and help me get more use out of each set, providing better value for my money.

I truly believe this adjustment would resonate with many customers like me, as it feels like most DIY lash companies only cater to those with larger or more typical eye shapes.

Thank you again for creating such a wonderful product. I look forward to remaining a loyal customer for many years to come!

21 August 2024
Unprompted review
Silly George logo

Reply from Silly George

Hi Viv,

Thank you so much for your kind words and thoughtful suggestions! I want you to know that we truly value all the feedback we receive, and we're actively working on introducing single-size packs!

This way, you'll be able to choose the perfect sizes that fit your unique style and eye shape.

We appreciate your support and enthusiasm as we strive to make our products even better!

Warm Regards
Kaylie

Rated 5 out of 5 stars

Pop on lashes

I bought the pop on lashes and they were awesome. I struggle with fake lashes and thse were super easy. I'm ordering more and I never do that with lashes.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Only the best!!

I have tried 3 different companies of preglued cluster lashes and Silly George is by far the best for longevity of how long lashes stay on. I’m on my 6th box and have tried 3 styles, none of them disappoint, some have more lashes per cluster. My first box of course was trial & error but by my second box I had no problem putting them on. I wear these anywhere from 6 to 10 days and sometimes they aren’t coming off but feel I need to change just for hygiene reasons. I haven’t had to use customer service but just from reading reviews with issues they respond promptly. My only suggestion as well as others (read reviews) is being able to purchase individual lash sizes as not to waste lashes or money. Don’t hesitate giving these a try, as a person who has tried other brands these are the best! Thank you Silly George for making a product that enhances my eyes and does what you say it will do.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Pop on lashes for the win!

These pop on lashes are the GOAT! I purchased a set of magnetic lashes from another brand and despite plenty of effort and the highest hopes, I could not make them work. I thought DIY lashes were not for me.
I gave these ones a go as my final attempt at lashing myself and I was legitimately gobsmacked.
They are sooooo easy to apply. My first set lasted 7 days and I did a fresh set out of vanity and not necessity. My second application was so much easier. I just purchased a three pack and can not wait to experiment with some different styles. Buy these, you won’t be disappointed
If you have never lashed yourself before, don’t be scared. You need these. Buy them. Legit game changer.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Wow these are the easiest lashes I have…

Wow these are the easiest lashes I have ever tried. After the initial learning phase I can put these on in less than 10 minutes. I have no issues with them coming loose or needing adjusting during the day. My glasses are not an issue either. When I wash my face they stay put nicely.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Hooked for life!

I just wanted to say how much I LOVE the pop on lashes. They were a lot easier to apply than other lashes I’ve tried since they are pre-glued. I had them for my vacation and they still looked great for over a week of surfing in the ocean, a good cry and lots of pool days. I’m hooked for life and I’ll be telling everyone I know!!

30 July 2024
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

So many of you are being nice and polite in your negative reviews of this product. I would like to be rude, but I will refrain. It’s false advertising to say that these things go on and they’ll be the easiest lashes you’ve ever put on baloney don’t go easily and they don’t stay particularly well either so don’t waste your money. This whole thing is a fraud.

15 August 2024
Unprompted review
Silly George logo

Reply from Silly George

Hi Lisa,

Thank you for reaching out. We're genuinely sorry to hear that our products didn't meet your expectations. I wanted to clarify if you are referring to our Pop-On lashes, as I couldn't locate any email from you in our customer service inbox regarding a complaint or request for assistance.

We pride ourselves on the authenticity of our advertising, backed by numerous positive reviews from satisfied customers. We would love the opportunity to assist you with your application techniques to help you achieve the best results with your lashes. For instance, avoiding oil-based cleansers, keeping them dry for the first 24-48 hours, not over-clamping the adhesive pads during application and applying them close enough to the waterline can make a significant difference.

We understand that beauty isn’t one size fits all, which is why we offer a 30-day
money-back guarantee. Please don’t hesitate to take advantage of this if you feel that is your best option.

We truly believe in the quality and usability of our products so we’d love the chance to help troubleshoot your application!

Warm regards
Customer Care Team
Kaylie

Rated 5 out of 5 stars

Absolutely love the pop on lashes they…

Absolutely love the pop on lashes they have stayed on for 7 days now and I don’t see them coming off any time soon! My neighbour introduced me to them and they have not disappointed and are well worth the money and I’m thinking of subscribing! 💯 recommend to anyone who wants to have the eyelash extension look without paying the price!

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing lashes

Amazing lashes. I've never worn extensions because they're an expensive commitment, or was ever comfortable putting on falsies. But these were amazing to put on. the packaging was cute, the ease of putting them on. they're seamless and beautiful once on; im so shocked after my first attempt to put them on so easily. it came with instructions and a map for 4 different eye looks. 100% recommend from a beginner.

13 August 2024
Unprompted review

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