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Silver by Mail Reviews 493

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TrustScore 4 out of 5

4.2

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers consistently praise the products, often describing them as beautiful, high-quality, and better than expected. Many people appreciate the efficient delivery service, noting that items arrive promptly and are beautifully packaged, often including a small treat. The ordering process is frequently highlighted as easy and straightforward, contributing to a positive overall experience for consumers. However, some people were dissatisfied with the quality of certain items, reporting issues such as tarnishing, breakage, or stones falling out, even after limited wear. A few other people also felt that the size of some products, particularly earrings, was smaller than anticipated based on the website's portrayal.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the beautiful and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers are pleased with the quality, noting items... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed of delivery,... See more

Order

Users describe positive interactions with order. Many customers find the online ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found prices competitive and affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for the Ruby earrings for a while, so when they appeared at 30% off I couldn't resist!! They arrived two days later, beautifully packaged with an added treat inside. The earring... See more

Rated 5 out of 5 stars

I love shopping from Silver by Mail. Their jewellery is beautifully designed and of very high quality. The customer service is excellent and each piece of jewellery is sent in a Silver logo box cont... See more

Rated 5 out of 5 stars

Great experience, my items arrived within a few days, gorgeously packaged with a chocolate in each box and cleaning cloth. Items are of great quality. I will DEFINITELY ordering again! A very happy... See more

Company details

  1. #254 of 288 best companies in Jewellery shop
  2. #224 of 282 best companies in Fashion accessories shop

Written by the company

Silver by Mail in the UK offers the largest exclusive collection of handmade sterling silver jewellery from around the world at the most affordable prices.

Contact info

4.2

Great

TrustScore 4 out of 5

493 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Turquoise ring

Absolutely love the ring I bought, good quality, perfect fit and such a lovely colour, just what I was looking for. Delivery was very quick.

26 July 2024
Rated 5 out of 5 stars

Just Fabulous

I have only worn silver jewellery for 30 years now. I struggled with finding earrings as I like the hook and loop type. Then I discovered this company and have not looked back. I have been amazed at the quality, designs, and that I can easily get matching items too. The bangles are gorgeous. I have never had so many compliments with the jewellery I wear from Silver by Mail. Let's hope I keep loosing earrings....my excuse to order!!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

60th gift

Bought silver bracelet for my sister in laws 60th birthday she loved it great quality would definitely buy again thank you.

23 July 2024

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