A raw platform, still. Sometimes I do not get OTPs for Login. Generally, if there are some characters that are not allowed or more than 35 characters, it should let the user know and not accept the pa... See more
Company replied
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See what reviewers are saying
I was using them for my Amazon business however they've closed all currency accounts except EUR in a day without any information! They said they refunded the money sent by Amazon to my Amazon... See more
I paid all kinds of money and Everytime they have added more things to me. They have lied to me I had made a final payment they said that was all. After that they send me a bill for $200 more I'm... See more
By this time I am happy to cooperate with this bank , I highly appreciate Nicoleta as my relationship manager which took care all my inquiries, issues and made all solved and easy. Her attitude enco... See more
Company details
Written by the company
A business account for international trade. Providing global accounts with local details: direct IBANs, 30+ currencies, EU/UK/US and international payments.
Contact info
Level 39, E14 5AB, London, United Kingdom
- +44 330 822 0980
- hello@silverbird.com
- silverbird.com
3.2
Average
79 reviews
Hasn’t replied to negative reviews
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Perfect
Very friendly staff who try to help and answer the question. Transfers are made quickly and easily.
11 June 2023
Reply from Silverbird
Thank you for your kind feedback! We're glad to hear that our friendly staff has been helpful in addressing your questions and ensuring smooth and swift transfers. Your satisfaction is our priority.
The account officer is very helpful to…
The account officer is very helpful to get opened the account he guided me very well appreciate
30 May 2023
Reply from Silverbird
We greatly appreciate your feedback! It's wonderful to hear that our account manager was instrumental in helping you open your account and provided valuable guidance. Should you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to ensure your experience remains positive and supportive!
A raw platform
A raw platform, still. Sometimes I do not get OTPs for Login. Generally, if there are some characters that are not allowed or more than 35 characters, it should let the user know and not accept the payment, but it accepts the payment and after a day rejects it…I hope in time these issues will be solved. Also there is no payment confirmation documens that can be downloaded.
24 May 2023
Unprompted review
Reply from Silverbird
Thank you for sharing your feedback with us. We apologize for the inconvenience you faced regarding OTPs for login. We're pleased to inform you that this issue has been successfully resolved.
Regarding the limits on beneficiary names, we understand your concern. Limits to the beneficiary name is a market limit but we are adding a warning to limit the number of characters in the name to be under 35 characters long, ensuring valid IBANs for smooth payments.
We appreciate your patience as we work towards providing payment confirmation documents that can be downloaded directly from our platform. In the meantime, our customer support centre is available to assist you with obtaining this documentation.
It's important to note that a significant percentage of our payments, around 97% to 98%, are processed without any issues, well above industry averages. We are committed to further enhancing our platform and processes in collaboration with our Payment Operations and Product teams.
Thank you for bringing these points to our attention, and we're dedicated to continuing to improve your experience with us.
My experience in business are almost 35…
My experience in business are almost 35 years working with the maybe around 100 different banks and Payment Systems.
Everyone who working with banks last 15-20 years knows very well HOW it is NOT EASY :( :( :(
I started to work with SiverBird just few weeks ago...
And I am VERY NICE SURPRISED about a VERY HIGH QUALITY of heir service :) :) :)
1) First time in my experience SilverBird opened accounts for my two companies during one week...
That are amazing :):):) usually that time are minimum 2-3 month... :(
2) Every questions they solving very quickly ...
3) My transfers (USD and CAD) to USA and Canada coming to my Partners just during few hours.
So I am very HAPPY :) And hope that will not change on the future :)
Good luck for all of us :):):)
17 May 2023
Unprompted review
Reply from Silverbird
Thank you for sharing your experience with Silverbird. It's great to hear that we exceeded your expectations. From streamlined account openings to quick issue resolution and rapid transfers, we're delighted to have provided you with the best experience. Your satisfaction matters, and we're committed to upholding this high standard. Wishing you a continued success ahead!
Reply from Silverbird
Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer support team. At Silverbird, ensuring exceptional service is our top priority. If you ever need assistance in the future, please don't hesitate to reach out.
They are charging 10 000 euros if you…
They are charging 10 000 euros if you decide to close your account!
1 March 2023
Unprompted review
Very Prompt and attentive
19 April 2023
Reply from Silverbird
We appreciate your feedback! It's fantastic to know that our team's prompt and attentive service left a positive impression on you. Your satisfaction is our motivation to continue delivering top-notch support. Feel free to connect with us whenever you need assistance.
Very communicative
Very communicative, Trustworthy Company, thank you very much for your service and for helping me get Bank Account.
17 April 2023
Reply from Silverbird
We greatly appreciate your feedback! It's wonderful to hear that our communication and trustworthiness stood out during your experience. Thank you for choosing Silverbird!
Excellent experience Mr Constantin…
Excellent experience Mr Constantin helping me all the way to set up new account ,
Thank you
16 April 2023
Reply from Silverbird
Thank you for sharing your positive experience with Silverbird! We're delighted that our Sales Team provided excellent assistance throughout the process of setting up your new account. Your satisfaction is our priority, and we're here to support you whenever you need us.
Hi Mr sergiu trocin he's helped me a lot I…
Hi Mr sergiu trocin he's helped me a lot I appreciate to him for all the help thanks very much 😀
13 April 2023
Reply from Silverbird
Ayaz, thank you for sharing your positive experience with Silverbird! Your satisfaction is our priority, and our Customer Support Team is always one click away if you need any assistance in the future.
This is for my newly started business I…
This is for my newly started business I opened account with Silverbird The staff was very helpful Mona and Dinu Turcan assisted me with application and procedure and products, Dinu was very quick Many thanks fabulous service very simple and easy banking platform.
12 April 2023
Reply from Silverbird
We're delighted to hear about your great experience with Silverbird. Our dedicated staff are committed to providing helpful assistance every step of the way. Thank you for your loyalty and the opportunity to support your business needs.
My experience was fabulous
My experience was fabulous, Sergiu Trocin opened my account and explained me in detail about the Silverbird. Sergiu Trocin was professional and prompt.
I will definitely recommend Silverbird.
12 April 2023
Reply from Silverbird
We're thrilled to learn that your encounter with us was truly remarkable! We're pleased to note that Sergiu Trocin ensured a professional and thorough account initiation, underscoring our dedication to quality service. Thank you for choosing Silverbird for your financial needs, and we value your endorsement. If you have any further inquiries or needs, don't hesitate to reach out.
Sales executive (Sergu Trocin) was very…
Sales executive (Sergu Trocin) was very helpful in assisting us during the on-boarding stage. It was a great customer experience.
11 April 2023
Reply from Silverbird
Thank you for your kind feedback and sharing your positive experience with Silverbird! Providing a great customer experience is our priority, and we're thrilled to have been part of your journey. If you have any further questions or needs, don't hesitate to reach out.
It was very professional of Segiu…
It was very professional of Segiu Trocin, throught the account opening. Very prompt and helpful words are not enough thank you I will definitely recommend Silverbird
9 April 2023
Reply from Silverbird
Thank you for your feedback! Prompt and helpful approach you have experienced exemplifies our commitment to excellence. Your recommendation means a lot to us, and we're here to assist whenever you need. Thank you for choosing Silverbird!
the amazing work of the Silverbird payment system
Hi all! At the beginning of cooperation with the Silverbird payment system, I was a little afraid, since there was little information about them on the Internet. BUT now I do not regret that I work with them and I am very pleased with their services. Special thanks to Boris.
5 April 2023
Reply from Silverbird
Thank you for sharing your experience with us! We're thrilled to have exceeded your expectations and earned your trust. It's great to know that you're pleased with our services and have found value in working with us. We appreciate your kind words and the shout-out to Boris. We look forward to continuing to serve you with excellence.
Poor pricing for transfer too high
Poor pricing for transfer too high, I'm thinking to change your bank to another
Poor IT, that is why I use previous platform of your IT
15 March 2023
Reply from Silverbird
Thank you for your feedback. We apologize for the inconvenience you've experienced. We appreciate you bringing these points to our attention as we're dedicated to continually improve our service and your experience with us.
The transfer of funds was efficiently…
The transfer of funds was efficiently done and in time the recipient received it. There is a human on the other end of the line in case of any problem.
16 March 2023
Reply from Silverbird
Thank you for sharing your positive experience with us! We're pleased to know that your funds were transferred efficiently and reached the recipient on time. Our commitment to providing a human touch in customer service ensures that assistance is available whenever you need it. Thank you for your loyalty and the opportunity to serve your financial needs.
Our experience is good
Our experience is good, transactions are completed in a satisfactory manner, and your feedback if necessary is helpful. Well done!
15 March 2023
Reply from Silverbird
Thank you for your kind feedback! We're delighted to serve your business needs and provide prompt support and assistance may you require it in the future. Thank you for choosing Silverbird!
Payments are easy and without problems
22 March 2023
Reply from Silverbird
Thank you for your kind feedback! We're delighted to hear your experience with us is smooth and efficient. Thank you for choosing Silverbird!
I had a very good experience with Boris…
I had a very good experience with Boris Munteanu. He was very conscientious and helpful in getting the account opened and after opening, helping me navigate the platform for banking. Thank you very much.
9 January 2023
Reply from Silverbird
We greatly appreciate your kind feedback and shout-out to Boris! His dedication to providing you with best experience is a testament to our commitment to providing exceptional service. Thank you for choosing us, and we're here to assist you whenever you need.
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