Silver Cross Reviews 

998
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and product quality. Customers consistently praise the helpfulness and efficiency of the support team, often noting quick resolutions to issues and a willingness to go above and beyond. Many also appreciate the quality and design of the products, with several mentioning the sturdiness and comfort for their children. The delivery service is frequently described as fast and efficient, with items often arriving sooner than expected. However, some customers also noted issues with product quality, experiencing problems like rattling prams, difficulty folding, or poor sun protection. A few other people also felt that customer service was painful to deal with, citing slow responses or unresolved issues. There were also occasional complaints about delayed deliveries or incorrect items being sent.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting items like high chairs,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, responsive, and supportive... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the high... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and efficient service from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick dispatch... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days... See more

Rated 5 out of 5 stars

We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson. It was well constructed and worked fine until the grandson outgrew it. As it had been well used it was n... See more

Rated 5 out of 5 stars

I purchased the Cove system through Very, the delivery was late, but eventually delivered in December. There was an issue with Very and they hadn’t sent the promotion pack that was stated on the... See more

Rated 5 out of 5 stars

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

998 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(998)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High chair purchased via website

High chair purchased via website. Easy to purchase, good choice of chairs, delivery next day on standard option, email received in advance with 3 hour time slot for delivery, delivery on schedule by polite driver.
Overall, excellent purchasing experience and excellent highchair. Easy to assemble, easy to collapse and store, all parts fit perfectly and wipe clean.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent valet and repair service

We are really pleased with the valet and repair service offered by Silver Cross. After 4 years of use our pram returned good as new and SC fixed the handle. Collection and delivery were quick and efficient too. Thank you

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Prompt reply

Prompt reply. Still unhappy with product colour compared to colour advertised but daughter happy so all well

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered online

Ordered online, very easy ! Also great communication with emails.
The silvercros breez is the perfect pram.. comes in lovely colours and is easy to use and fits in the the boot perfectly. Excellent quality and good value for money. Highly recommend.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

First time buying a Silver Cross pram

Spoke to customer service before I placed the order. The phone was answered quickly and the agent was very helpful in answering my questions. Once the order was placed, it was delivered within three days. I was kept updated of the delivery process and the delivery was made within an hour of the allocated time slot. The customer service matched the quality of the product. This is rare these days !

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

From ordering to answering all of the questions I had on their chat, everyone has been lovely, so efficient and easy to deal with. A bonus that the products are amazing too!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Silver Cross have a fantastic scheme to…

Silver Cross have a fantastic scheme to recycle or re-furbish old Silver Cross buggies and car seats etc.

So few brands do this but it's crucial for environmental sustainability, and it prevents bulky plastic and metal from entering landfill.

Dedicated recycling services like those run by Silver Cross are vital to help deal with this challenge.

And this is really important for the future of those kids who have grown using these essential baby and toddler items.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Silver cross was really good. I had problems with another company I had ordered the pram from. However I contacted silver cross about it and were really helpful. They sorted out an order for me and it came the next day. Yet the other company kept delaying the delivery.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer service issue

Great product, but extremely difficult customer service experience trying to resolve a missing configuration issue and we’ve been going back and forth for weeks without any resolution. I’m extremely disappointed for a luxury stroller company to handle my situation in this manner.

29 April 2026
Unprompted review
Silver Cross logo

Reply from Silver Cross

Dear Jamie

We are very sorry to hear of your disappointment with the level of service provided.

As discussed, we have requested that our US Team contact you as a matter of urgency to get this matter resolved to your satisfaction.

Should you need any further assistance from the UK Team, please do not hesitate to get in touch.

Regards
Silver Cross UK Customer Service Team

Rated 5 out of 5 stars

My children are 33

My children are 33, 31,22. now and I made this choice for silvercross as I've always found them to be great quality and nothing has changed if anything theyre are good at staying with trends. So I felt if they were good enough for my children then they are definitely the best for my grandson. Thankyou for your great craftsmanship im sure I won't be disappointed.

23 April 2026
Unprompted review

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