Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days... See more
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Company details
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
Contact info
Micklethorn, BD23 3JA, Broughton, United Kingdom
- 0345 872 6900
- customerservice@silvercrossbaby.com
- silvercrossbaby.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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High chair purchased via website
High chair purchased via website. Easy to purchase, good choice of chairs, delivery next day on standard option, email received in advance with 3 hour time slot for delivery, delivery on schedule by polite driver.
Overall, excellent purchasing experience and excellent highchair. Easy to assemble, easy to collapse and store, all parts fit perfectly and wipe clean.
Great customer service and support from…
Great customer service and support from Tamsin. Thank you!
Excellent valet and repair service
We are really pleased with the valet and repair service offered by Silver Cross. After 4 years of use our pram returned good as new and SC fixed the handle. Collection and delivery were quick and efficient too. Thank you
Great Experience
The order came through on time, very easy to install and feels very comfy and soft
Prompt reply
Prompt reply. Still unhappy with product colour compared to colour advertised but daughter happy so all well
Ordered online
Ordered online, very easy ! Also great communication with emails.
The silvercros breez is the perfect pram.. comes in lovely colours and is easy to use and fits in the the boot perfectly. Excellent quality and good value for money. Highly recommend.
First time buying a Silver Cross pram
Spoke to customer service before I placed the order. The phone was answered quickly and the agent was very helpful in answering my questions. Once the order was placed, it was delivered within three days. I was kept updated of the delivery process and the delivery was made within an hour of the allocated time slot. The customer service matched the quality of the product. This is rare these days !
Brilliant!
From ordering to answering all of the questions I had on their chat, everyone has been lovely, so efficient and easy to deal with. A bonus that the products are amazing too!
Great products and quick delivery
Great products and quick delivery. When refunding an item it was very straightforward and quick to return
Silver Cross have a fantastic scheme to…
Silver Cross have a fantastic scheme to recycle or re-furbish old Silver Cross buggies and car seats etc.
So few brands do this but it's crucial for environmental sustainability, and it prevents bulky plastic and metal from entering landfill.
Dedicated recycling services like those run by Silver Cross are vital to help deal with this challenge.
And this is really important for the future of those kids who have grown using these essential baby and toddler items.
I haven’t had time to open the boxes
I haven’t had time to open the boxes, as baby is preterm and still in NICU… but delivery was so fast and looking at the number of items sold for a huge discounted price. 100 percent value for money.
The high chair was of very good quality…
The high chair was of very good quality and stylish and practical too. Received quickly
The staff I spoke to on the telephone…
The staff I spoke to on the telephone were so helpful and listened to our query and advised us what was best .
Absolutely exceptional
Extremely helpful
Silver cross was really good. I had problems with another company I had ordered the pram from. However I contacted silver cross about it and were really helpful. They sorted out an order for me and it came the next day. Yet the other company kept delaying the delivery.
Excellent service very good price for…
Excellent service very good price for a quality product. Purchased for occasional use for grandchildren so haven't actually used yet except to try out.
Very well built website checkout was…
Very well built website checkout was easy the car seat is amazing as expected thank you
Arrived promptly and on time
Customer service issue
Great product, but extremely difficult customer service experience trying to resolve a missing configuration issue and we’ve been going back and forth for weeks without any resolution. I’m extremely disappointed for a luxury stroller company to handle my situation in this manner.

Reply from Silver Cross
My children are 33
My children are 33, 31,22. now and I made this choice for silvercross as I've always found them to be great quality and nothing has changed if anything theyre are good at staying with trends. So I felt if they were good enough for my children then they are definitely the best for my grandson. Thankyou for your great craftsmanship im sure I won't be disappointed.
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