SilverLake Financial  Reviews 

175
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally patient, knowledgeable, and respectful during every single interaction. People deeply appreciate the thorough and clear explanations provided, which make the entire application process completely smooth and very easy to navigate from start to finish. However, some people mentioned unexpected issues regarding debt consolidation plans instead of receiving actual loans, causing serious confusion with monthly payments. Consumers also noted that these unexpected financial arrangements might negatively impact their credit scores and create difficult circumstances while trying to manage overall debt obligations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

Users describe positive interactions with customer service, praising staff for being attentive, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that the process is straightforward and easy to... See more

Payment

Customers had negative experiences with payment, feeling overwhelmed by their credit card debt and confused... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all, I would like to thank Ericfor making this transaction so simple and so easy he had all my information already in hand. Now I get to worry about just a one time payment to them not worry... See more

Company replied

Rated 5 out of 5 stars

Lisa, was very informative and understood the process very well. Lisa was patient, kind and professional throughout the process. Lisa was understanding and helped me very much. The customer service... See more

Company replied

Rated 5 out of 5 stars

It's very important to deal with a real human specially Erick Ochoa he was very patient, respectful, and very knowledgeable. I call him the Angel of Patience. Some of us need the human interaction t... See more

Company replied

Rated 5 out of 5 stars

I never answer spam calls, emails, or letters. However, today I received a letter in the mail to consolidate debt and decided to try it out. I'm glad I did because it's going to help me financially, e... See more

Company replied


Company details

  1. Loan agency

Written by the company

At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(175)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They advertise totally wrongs …

They send / advertise totally different, they offer pre approved loan and after talking with them they want to give Debit consolidation to mess up your credit

23 April 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi there!

We apologize for any misunderstanding regarding our services. Our goal is always to provide clear and accurate information to our clients.

It sounds like there may have been a miscommunication. We understand the importance of maintaining good credit, and our aim is to provide solutions that help our clients improve their financial well-being over time. If there was any confusion or dissatisfaction with our services, we sincerely apologize.

Please feel free to reach out to us directly to discuss your specific concerns and how we can assist you further. We value your feedback and are committed to ensuring a positive experience for all our clients.

Thank you!

Rated 5 out of 5 stars

My advisor made the whole process very…

My advisor made the whole process very clear, answered all the questions I had, explained everything very thoroughly. Thanks, Kyle!

12 February 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your positive feedback, Mark!

Rated 5 out of 5 stars

Very profesional and no pressure

Very profesional and no pressure. Kyle was very informative and was able to go over my options throughly. After a couple phone calls and talking to other loan companies I decided to work with Silverlake because Kyle left a very good first impression. I feel very good about the outcome!! Thank you Silverlake team!!

4 February 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you, Lee!

Rated 5 out of 5 stars

Before speaking with Kyle Johnson at…

Before speaking with Kyle Johnson at Silverlake I was skeptical about these letters I receive in the mail ( I usually just throw them away), however I am so glad I decided to check out what they had to offer.. I am in a much better position financially than I was before teaming up with Silverlake.. I can easily say I would not be where I am today without their help.. Kyle is always available and happy to help whenever I call and have questions. I could not be happier with the results!!

6 January 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you for your review! We appreciate your feedback!

Rated 5 out of 5 stars

Eric was great

Eric was down to earth and helped me out with all the questions I had regarding consolidation. Greatly appreciate it!

3 April 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your kind review!

Rated 5 out of 5 stars

Easy words,,easy to understand!!!

Eric made it easy to understand the whole process with barely any questions to ask.Great customer service and very honest.Made it easy for me to accept the help.Thank you!!!!

7 April 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much, Luis!

Rated 5 out of 5 stars

Find your Silver Lining at SilverLake!

I am a Silverlake client. So blessed to have reached out to them for help. I met Kris K. and he has been a God Send!!! He is all about my goals, affordability and future. We discussed me taking out a consolidation loan and we came to the conclusion that it wasn't my "best" option even though I had a great credit record, payment history etc.

I have referred friends and family to Kris at Silverlake to help them with their finances as well. I am so happy my call to Silverlake led me to Kris. That call and the ones to follow have been very eductional. Kris is very patient when I have questions!!! The program is very cost effective.

Kris, I thank you from my whole heart and soul for helping me and my family and friends get through these tough financial times. There's Hope People, call SilverLake... ask for Kris!!!

5 April 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you for the compliment, Mona! So happy that our representative made such a positive impact! We appreciate your review!

Rated 5 out of 5 stars

The experience was great my…

The experience was great my Representative was great. He was very patient and very caring bout my goals helped me understand better about my situation I would recommend silverlake there good people who cares

5 April 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for sharing your experience, Venus!

Rated 1 out of 5 stars

This is a scam

This is a scam! This company pretends to be a lender but they are NOT licensed anywhere! Any review about a loan is FAKE! They try to sell you a debt consolidation plan, they are NOT licensed for that either! They don't even have real offices! They are being sued in Ohio Federal Court for the same Bait & Switch tactics.

27 March 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi Erik!

Thank you for your concern. Rest assured, we are a legitimate business. We have been in business since 2019. We are so sorry that you feel this way. It seems that you are not a client of ours in our system. If there is any questions or concerns you have please email us directly at info@silverlakefunding.com.

Thank you!

Rated 1 out of 5 stars

Not sure which is worse...their fake reviews or their practices.

Read the positive "reviews" and you'll see a common thread...they are fake. Like the true negative reviews, the letter is a simple bait and switch tactic to roll you into a debt negotiation plan. Don't believe everyone outside the hired review writers who clearly need to work on sounding more authentic? Just call for yourself and don't sign a thing. You've been warned from someone who just hung up with them.

2 April 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi there, Greg!

We are so sorry to hear that you’ve had such a negative experience after a short phone call with us! We would like to clarify that all of our reviews are in fact, written by real customers. If you have questions or concerns about our business, please email us at info@silverlakefunding.com so that we can address your questions and concerns!

Thank you!

Rated 5 out of 5 stars

I can't say enough good things about…

I can't say enough good things about Silver Lake Financial. Their professionalism and attention to detail set them apart from other loan services. I'm grateful for their assistance in securing the funds I needed and wouldn't hesitate to them again in the future.

8 March 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for your feedback, Kyrie!

Rated 3 out of 5 stars

This is not a loan company

This is not a loan company, but a financial debt company that will want you to place any debts into a consolidation program. Their good reviews are all fake and made by either their employees or paid actors. You can tell this by the tone and consistency of their “good” reviews. Everything is either amazing or real people tell the truth. Please don’t be naive in thinking consumers can’t tell when shady companies post fake reviews. Tale as old as time…..

11 March 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi there,

So sorry to hear you feel this way. Respectfully, our reviews are from real clients. We would love to chat with you and hear more about your experience that made you question our services! Please contact us and we and explain our services in more detail! We are happy to help.

Thanks!

Rated 5 out of 5 stars

Silver lake made getting a loan a…

Silver lake made getting a loan a breeze! their streamlined process and friendly staff made me feel confident in my decision. I'm thrilled with the outcome and highly recommend them to anyone seeking financial assistance.

7 March 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you, Elisha!

Rated 5 out of 5 stars

I was impressed by SilverLake's…

I was impressed by SilverLake's dedication to customer satisfaction. They took the time to understand my financial goals and provided personalized solutions to meet them. I'm grateful for their expertise and would definitely use their services again.

3 March 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much, Kamden!

Rated 5 out of 5 stars

Choosing Silverlake Financial for my…

Choosing Silverlake Financial for my loan needs was one of the best decisions I've made. Their knowledgeable staff guided me through every step of the process and ensured I got the best possible terms. I'm grateful for their support and would recommend them without hesitation.

4 March 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thanks, Leo!

Rated 5 out of 5 stars

Silverlake exceeded my expectations…

Silverlake exceeded my expectations with their professionalism and efficiency. They helped me navigate the loan application process with ease, and I couldn't be happier with the outcome. Thank you for your excellent service!

29 February 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you, Kody!

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Silverlake. From start to finish, their team provided exceptional service and guidance. I'm grateful for their assistance and would recommend them to anyone in need of a loan.

26 February 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We appreciate your kind review, Daniel!

Rated 1 out of 5 stars

Liars

Liars, scammers. They do not help, they put your finances in a worse position then before. Do not use them. They do not want to help they just want to take your money

27 February 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Hi there, Mary!

We are so sorry that you feel this way about our service. It saddens us to hear that you feel like your finances are in a worse position. We strive for excellence and are so sorry that we did not meet your expectations. We would like to investigate this further so that we can see where your concerns are coming from. Please email us at info@silverlakefunding.com and we would be happy to get in contact with you regarding this. There is not enough information in your review name for us to be able to find you in our system.

Thank you! We look forward to speaking with you!

Rated 5 out of 5 stars

Silverlake offers competitive rates and…

Silverlake offers competitive rates and flexible terms, making them an excellent choice for anyone seeking a loan. I appreciated their dedication to finding the best solution for my financial situation.

22 February 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you, Alexander!

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