Silver Travel Advisor Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, particularly appreciating the staff's professionalism and helpfulness in planning and booking holidays. Customers consistently highlight the excellent customer service, noting that advisors go above and beyond to ensure a stress-free and enjoyable experience, often handling complex itineraries and last-minute changes with ease. Many people praise the personalized approach, with advisors taking the time to understand individual needs and preferences, offering thoughtful recommendations, and providing continuous support before, during, and after the trip. The booking process is frequently described as smooth, efficient, and well-organized, with all details meticulously handled, allowing customers to relax and look forward to their holidays. Reviewers also value the advisors' extensive knowledge and experience, which proves invaluable in crafting perfect holidays and providing reassurance throughout the travel planning.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often praising the seamless organization and stress-free... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easy and stress-free it was.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fabulous service... See more

Customer service

Clients share positive opinions on customer service, highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel agent
  2. Publisher
  3. Review site
  4. Travel deals

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

5 Star service from Leanne

We have booked our family holiday with Leanne at Silver Travel Advisor and couldn't be happier with the personal service we have received.
There are a large number of us travelling to celebrate a special birthday. Nothing was too much trouble, from checking different dates, durations and flight times, to getting the best room types for us, to make sure we were able to book the trip that was right for us.

3 January 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Adrian, thanks for taking the time to leave such a lovely review for Leanne. Hope you and your family have a wonderful holiday celebrating that special occasion!

Rated 5 out of 5 stars

Just booked our family holiday

Just booked our family holiday. We booked our holiday with silver travel advisor Deborah Degrassi, she was extremely helpful finding us our perfect destination. Will definitely be contacting Deborah to organise any future trips. Would highly recommend using Silver travel.

2 January 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Jamie, thanks so much for your booking and lovely feedback for Deborah. Have an amazing holiday when it rolls around!

Rated 1 out of 5 stars

I cannot stop them sending mail to my…

I cannot stop them sending mail to my dead mother despite repeatedly asking. They constantly send stuff despite everything

25 December 2024
Unprompted review
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Reply from Silver Travel Advisor

Hello, I'm terribly sorry to hear this and do apologise. Please could I ask you send send the details to service@silvertraveladvisor.com and I will look into this as a matter of urgency for you. Many thanks

Rated 5 out of 5 stars

Jayne the superstar ⭐️

A massive thank you to Jayne! We have just got back from a family trip to Lapland and it was AMAZING! This week we have booked a cruise with Jayne. Jayne is able to give us advice and experience which is invaluable! She guides us through and gives us excellent recommendations. Jayne your knowledge is top notch and you have provided so many excellent holidays for us!

20 December 2024
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Reply from Silver Travel Advisor

Thanks so much for your lovely review Jessica! Jayne most certainly is a superstar, and we're so pleased you had such a fantastic holiday in Lapland!

Rated 5 out of 5 stars

Honeymoon booked through Marie

We booked our honeymoon through Marie

She brought together all of the components and made so that we didn't have to worry about anything when on holiday - things just happened!

We would like to thank her for her part in the memories we now have for the rest of our lives.

7 December 2024
Unprompted review
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Reply from Silver Travel Advisor

Congratulations and I'm delighted to hear you enjoyed your honeymoon. Thanks so much for your lovely feedback for Marie, it's all part of the service!

Rated 5 out of 5 stars

We were looking to book a holiday of a…

We were looking to book a holiday of a life time and wanted it to be right. With Sophie’s enthusiasm and professionalism we certainly felt we were being looked after and getting the assistance and reassurance needed to ensure we were getting an experience of a life time and also good value for money.

Thank you Sophie

7 December 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Kirk, thanks so much for your lovely feedback about Sophie, I'm so pleased she was able to find your holiday of a lifetime, have an amazing time.

Rated 5 out of 5 stars

Jayne provides an excellent service

Jayne provides an excellent service. I was originally unsure as to where to go for a luxury holiday with some winter sun. Jayne provided me with several options and when I finally funnelled it down to two alternatives , she gave her valuable knowledge about the pros and cons of each option. Once booked communication and updates were regularly sent. I would 100% recommend Jayne if you are looking for a holiday, but don’t have a clue where to start.

17 November 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Neil, thanks so much for taking the time to leave this review. We absolutely love being able to provide a few options to spark your wanderlust, and with Jayne's expertise we're sure you're going to have an amazing holiday! Thanks again

Rated 5 out of 5 stars

Holiday to Gran Canaria

Once again we were more than happy with the excellent service provided by Jayne Kerrigan in organising our recent holiday to Gran Canaria She is always so efficient and extremely helpful throughout the whole process.

14 November 2024
Unprompted review
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Reply from Silver Travel Advisor

Thanks Linda, we're so pleased you enjoyed your holiday and we look forward to supporting you with future trips!

Rated 5 out of 5 stars

Deborah Degrassi has been phenomenal

Deborah Degrassi has been phenomenal. Above and beyond! Booked two cruises for my Father who’s in his mid eighties. It looked like he may have to cancel the second one after a health scare. Deborah spoke with the operator and kept the booking open until we knew more. Fortunately he could go and he had a whale of a time!!! My Dad needed additional support through the booking process and Deborah was there to offer it to him. She’s so patient! Highly recommended!

10 November 2024
Unprompted review
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Reply from Silver Travel Advisor

Thanks so much for your lovely feedback for Deborah! She's a great asset to our team and I'm delighted she was able to help your dad with not one but two cruises!

Rated 5 out of 5 stars

Lorraine was Amazing

I wouldnt use anyone else to book my holiday’s. Lorraine listened to my requirements and provided the perfect holiday for us finding us a great deal. She took care of everything including booking our seats arranging our private transfers and prnting our tickets. She then emailed me while we were away with confirmation of our hotel pick up. A streamless process from start to finish thank you Lorraine x

2 October 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Debbie, thanks so much for taking the time to leave such lovely feedback. We'll be sure to pass this on to Lorraine too and look forward to helping you with your future holidays!

Rated 5 out of 5 stars

Very helpful

Marie was very helpful in sorting a complicated itinerary for me, and answering my numerous queries.

7 November 2024
Unprompted review
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Reply from Silver Travel Advisor

Thanks Rosemary, we're delighted to hear Marie was able to help!

Rated 5 out of 5 stars

Speedy service

My advisor Deborah Degrassi once again came up trumps!! Got me the best price on a holiday with Jet2 for next year by moving quickly for us to get it booked!! The price has increased only hours later!!! Thank you so much Deborah!! Fantastic service as always 👏

30 October 2024
Unprompted review
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Reply from Silver Travel Advisor

Thanks Lisa! It's great to hear Deborah was able to help and get a great deal for you. Have a great holiday as and when it arrives!

Rated 5 out of 5 stars

So good - I’ve come back for more!

I was so pleased with my trip to Dubai, that I asked Kerry to look into booking a trip to Sydney, Australia for 2025 It’s a two stop destination Dubai / Sydney and we need 2 bedrooms. Came back with a number of suggestions and we’ve ended up with a beautiful apartment hotel right in the hub of Sydney and with a swimming pool to boot. Great value for money and can’t wait to experience the delights of Australia.

1 October 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Laura, thanks so much for your feedback and your second booking! We're so pleased Kerry was able to find the perfect trip for you. Enjoy your holiday in Australia! Thanks

Rated 5 out of 5 stars

Great service, excellent holiday experience

We have booked many holidays and cruises with Julie Crumpton and have always received excellent service. She always goes above and beyond what we expected.

20 September 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Ray, thanks for your feedback and we're delighted Julie is always able to help!

Rated 5 out of 5 stars

On booking a river cruise on the Rhine

On booking a river cruise for next year, my sister and I were very well assisted by an advisor of Silver Travel associated with Hays Travel. Her name is Deborah Degrassi. This efficient advisor spent a great deal of time looking for the cruise which would suit our needs and came up with an appropriate cruise. She totally understood what was required and appreciated our needs so that we can safely relax now and know we are in good hands. Everything was done on the phone by me on behalf of my sister and myself. All quieres were answered efficiently and well and everything has been documented by email. Deborah showed empathy and understanding concerning the cost, the facilities we required and the travel to the cruising point as we live at very different parts of the country. |I cannot give more praise for the excellent experience I enjoyed in the booking this holiday and we hope that the cruise itself will be equally rewarding and an enjoyable experience.
I would emphasise that the facility of speaking to a person who could direct us through all the requirements of information to finalise the booking made me realise how important relationships can be when entering into a contract of thousands of pounds. To do this as an online form, the holiday booking would not have happened!

26 September 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Gillian, thanks so much for your lovely review, we're delighted to be able to assist you and take care of your holiday booking. I hope you have a wonderful cruise when you travel next year! Would you mind updating your review to include the name of the Advisor you booked with? Thanks Kerry

Rated 5 out of 5 stars

I was really impressed by how well she matched my needs. Happy to recommend her to anyone

Debbie (Deborah Degrassi)did a great job finding me 3 great holidays, one of which I have already booked. The other 2 Im still planning to take in the next few months.

She did some excellent research and I was really impressed by how well she matched my needs. Happy to recommend Debbie to anyone! Also sorry for not naming her in the original review. My bad.

25 October 2024
Unprompted review
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Reply from Silver Travel Advisor

Hi Gerry, thanks for taking the time to leave a review, and I'm so pleased we were able to three holidays for you. Would you mind updating your review to include the name of the Advisor? Thanks

Rated 5 out of 5 stars

We booked an All Inclusive holiday to…

We booked an All Inclusive holiday to Greece with Linsay, highly recommend her from start to finish the whole process was seamless, all our requirements taken into consideration. Linsay maintained contact with us and kept us up to date at all times, thank you so much for a fantastic experience.

8 October 2024
Unprompted review
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Reply from Silver Travel Advisor

Thank you for your kind review!

Rated 5 out of 5 stars

Great personalised service

Great personalised service. Helped us find exactly what we wanted from a holiday

5 October 2024
Unprompted review
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Reply from Silver Travel Advisor

Thanks for taking the time to send us your review, we are really pleased you were happy with the service.

Rated 5 out of 5 stars

Great Villa in Croatia

We booked a Villa in Croatia through Marie, who made the whole process super easy!

We were away for our 40th birthday celebrations and the villa was just perfect for our needs!

Saved us lots of time researching and found us a great price!

28 September 2024
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much for your lovely review! We are delighted to hear that the villa in Croatia was the perfect fit for your 40th birthday celebrations. It’s great to know that Marie could help make the booking process easy and save you time. Wishing you many more wonderful trips in the future!

Rated 5 out of 5 stars

The Dream Holiday Experience, All Thanks to Sophie!

Where do I even begin? Booking a holiday can often be a bit stressful, but Sophie made the entire experience feel like an absolute breeze! From the moment we reached out with our (very specific!) requirements—British Airways loyalty points, room preferences, travel dates—you name it, Sophie handled everything with total professionalism and ease.

We had unique flight needs, which involved liaising with British Airways directly (not always the easiest of tasks), but Sophie absolutely nailed it! Every detail was meticulously taken care of, and for the first time ever, I didn’t have to organise a single thing. It truly felt like our holiday from the second we stepped foot in the airport.

What made it even more special? The personal letter she arranged for us to receive after check-in. Such a thoughtful touch that really took the experience to the next level. It’s the little things like that which show she genuinely cares about her clients' experience.

If you're looking for someone who not only gets the job done but does so with heart and precision, Sophie is your go-to. Thanks to her, we had the most relaxing and enjoyable holiday we've ever experienced—and we can't wait to book with her again!

21 September 2024
Unprompted review
Silver Travel Advisor logo

Reply from Silver Travel Advisor

Thank you for the lovely review! We're delighted Sophie made your holiday planning seamless and stress-free. It’s great to hear that her attention to detail and thoughtful touches made your trip special.

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