Silver Travel Advisor Reviews 281

I first came across Silver Travel when visiting a travel show last year. The team were helpful in selecting a couple of trips. Ordinarily, other than responding to the usual settlement invoices, there's very little interaction with the sales team after booking. However, owing to last minute changes in my personal circumstances, I needed support by phone. I was fortunate to deal with Dianne Cox who ensured that, despite my knee jerk cancellation of one of my trips, I did not lose out and my friend was able to enjoy the other trip without me. I have since booked a cruise for later this year and am confident that when Dianne says something will be done, it is. That includes responding to email requests whilst she heself is on holiday. As a previously independent traveller, I'm enjoying the personal touch and will continue to use them going forward.

Jayne Kerrigan once again ensured all our arrangements to Croatia were in place and offered exceptional service and was on hand from booking to returning home. The Maslina resort was outstanding and all the travel arrangements with Jet2 were perfect. Thank you. ,

The holiday to Crete in May this year was lovely..except for the transfers.
No one was there in Heraklion airport to meet us, no one answered the phone.
At 2am a Greek gentleman took pity on us and put us on a Jet2 bus and we walked up a hill to our hotel pushing our suitcases.
No mean feat for 2 elderly ladies!
The return transfer was equally chaotic. We were told to confirm online. Our booking number was unrecognised. Phone calls were not answered. Eventually the hotel confirmed it for us..again a walk with suitcases to the beach road.
Silver Travel are yet to apologise or explain..After 6 weeks of regular emails.

Update..finally offered a refund of £16 to. Over4 transfers. Upped it to £20.
A week has passed.. no refund.

I have now booked two Holidays with Sophie at Silver Travel, both have been a great experience. Quotes are quick and accurate and the booking is stress free. Would recommend using this advisor with the great customer experience I have had. Thankyou Silver Travel 👍👍👍

Sophie was great from start to finish made everything so simple and easy. Always on hand to answer questions, will definitely be using Sophie and silver travel again.

My experience with silver travel has been amazing! Sophie has been more than attentive even when there was an issue with transactions being stuck in the system

100% customer service
100% recommend to book!

Sophie was brilliant from the beginning to the end. She found me a lovely holiday - nothing was too much trouble, and she was always very helpful and professional. I will definitely use Sophie again to book my next holiday.

Another great holiday organised by Jayne Kerrigan. We went to South Africa so it was important that it was well organised and it certainly was. Jayne sorted out the flights both international and internal, all private transfer and three different hotels including the safari. Everything went well and we had a great time. Would certainly recommend Jayne for booking a holiday

We have been talking to Jayne for over 4 years (thanks to Covid) but we finally managed to get away on our dream holiday. We must have sent hundreds of emails to Jayne and she was always there to help, no matter how big or small. In fact she's that good, we have booked 2 more holidays with her and trust her with everything.

Maria went above and beyond her role as travel advisor to try and entice me to book.

I bless the day I first phoned Silver Travel Advisor and spoke to Sue Lord. From the outset she was friendly and understanding, and she is extremely knowledgable. When my last holiday encountered an issue, Sue dealt with it in a professional manner and resolved it, remaining patient and supportive at all times. Sue also advised me when I decided to go on my first cruise and went the extra mile to find me a cabin in a great location on the ship, Queen Anne. I feel as though I haven’t just found a great travel agent, I have also found a friend.

We met Sue Lord months ago at a travel show, when we were hoping to arrange a trip to Australia. We told Sue we wanted to discuss the trip in June, and in June, she gave us a call. She worked extremely hard to put together a trip that met our requirements, but in the end, we were all stymied by the ridiculously high airfare. Our second choice was the Caribbean, and Sue found us a luxury cruise on a yacht that looks spectacular. We now can't wait till the trip in February! We can't say enough about Sue's professionalism and friendliness.

Excellent service. My Dad is an older gentleman and so he needed a tailor made service. We’ve looked at hundreds of cruises but the one Deborah managed to find is the only one he felt confident enough to book. She was very reassuring and able to print out and send physical copies to him too, because he likes to have a pack with him when he travels and doesn’t have a printer. She’s now looking for a holiday for me now too. Highly recommended.

I recently had the pleasure of speaking with Kerry regarding a bucket list holiday, and her advice has been absolutely invaluable. My partner and I had been trying to plan this trip ourselves for quite some time, but Kerry stepped in and took all the stress out of organising our complicated itinerary. She even provided us with a couple of fantastic options to choose from, tailored perfectly to our interests and needs. Her expertise and helpfulness made the whole process so much easier and more enjoyable. I would definitely recommend her services to anyone looking to plan a dream holiday!

Huge thanks to this company,
it was very smooth process.
No stress at all
it was excellent Services. the best they gave us a good deal.!!!
I can highly recommend!!!!

Terrible advice

Kerry listened to what we were after and kept a look out for the right trip and deal. There was no pressure and all questions we had were answered promptly and efficiently.
I did find the website daunting with the information being found in different parts through links. This is where Kerry was very patient and able to answer the questions I couldn’t easily find the answers to.

Jayne Kerrigan is an absolute asset to your company!
Jayne organised a trip to Singapore and Thailand including a stay at the Elephant Hills elephant sanctuary, the trip was absolutely spot on from start to finish, we would 100% book our trips with Jayne in the future and definitely recommend her to friends and family! Thank you so much Jayne you delivered everything we asked for. 😊

Absolutely excellent company to deal with
The agent Maria was a pleasure to deal with definitely be using them again

Jayne has been excellent throughout the whole process - being patient, informative and really drilling down into what is important to us in a holiday.
Her experience in knowing which hotels stand out and offer the best value has really made the difference.
She went the extra mile and we would not hesitate to recommend her professionalism to our friends and family.