Silvertree Reviews 73

My independently living Father was alone and recently suffered a stroke. He engaged the sos button on his Silvertree Reach watch to call me and the paramedics. I was so happy he did it. The effect of the stroke is he lost his speech. Physically he is now fine and can still care for himself. I feel more confident with him living independently knowing the system works AND he can trigger it himself. My Father’s Silvertree Reach gives me great piece of mind, lowers my own stress knowing that he’s being monitored, and staves off the need to move him to costly assisted living. I don’t know if I could have him live on his own without it.

Silvertree is the third “I’ve fallen and I can’t get up” (😂) medical alert bracelet/necklace I’ve used. The reason I quit the first one was it could only be worn as an unattractive necklace and I didn’t like going out in public wearing it. The second one could be worn as a very pretty necklace or in a cloth pouch bracelet. It was fine except I had to be careful when doing dishes or washing my hands because the cloth material of the bracelet would get wet and the pendant was not waterproof. When I saw Silvertree advertised I thought it might work for my lifestyle and I was right. The inner workings of the alert mechanical stuff is in a bracelet that is made of silicone and looks like sn iPhone type bracelet. I never have to worry about it getting damp from cleaning house or washing my hands and is very comfortable. It blends right in with my arm so well that I often forget that I have it on. The app that you put on your cell phone is easy to set up and has worked for me as I accidentally dropped it once and got calls from all the people on my Silvertree contact list as well as Silvertree alert service. This one is a keeper!

I am an octogenarian with COPD, hypertension and a history of TIA’s so understandable that my daughters, only one of whom lives in the same town as me, let alone the Same state are concerned about my wellbeing. I wear my Silvertree faithfully every day although I do put it on my nightstand at night as I am worried about setting off the alarm accidentally in my sleep.
I can attest to the fact that it works well as one morning I accidentally dropped it on the nightstand when trying to put it back in. Red light flashed and it vibrated - unfortunately it took most if the allotted 15 seconds for me to wake up and shut it off. Before I had reached my phone all girls had been notified and I was giving a red faced apology for scaring them.
As one daughter put it - “at least we know it works.”

Battery life is poor charging it every 2 to 3 days.
Many false alarms can be seated and goes into alarm mode. Another time throwing ball for my dog went into alarm mode. Tonight took dog out came in took something out of microwave, felt it buzzing/alarm . Turn off showed green which means off. Sitting in living room hear siren from police car? Next thing I know doorbell rings Fireman at door they received call from Silvertree. Fireman very kind, but I was embarassed...
False Alarm goes off 3 to 4 times a week. Usually easy to turn off, but turned off tonight showed green which means canceled and Firemen showed up.
About month ago fell outside alarm did not go off. Battery was very low like 5-10%, but still should of gone off.
Time to look for new system.
Time to look for different system!!

I love how they showed a comparison chart for quite a few other companies, not just one or two. Plus I was able to get multiple discounts

It was so easy! Website was easy to navigate and appreciate the monthly payment options! Plus I really appreciate the Father’s Day discount.

Candidly, I never thought I would need this. But after the second fall, I had to admit to myself I had better look into a monitoring service. There are many to choose from. However, many companies have fall protection as an a la carte add-on. Then I found Silvertree. Without hesitation, their customer service, compassion, and quick and courteous responses to questions are absolutely 5 stars. Their commitment to those of us whose lives are sometimes in their hands, made this decision, the right one for me. Thank you, Leeana who treats you like a family member! I hope I never have to push the button on the alert watch. But if I do, I have no doubt I'll be well looked after.

The ordering process was confusing and I ended up ordering 2 units when I only need one. It kept repeating request for information which apparently led to having 2 orders submitted.

The customer support was excellent. They patiently walked us through everything and helped us resolve the issues we were having.

Leanna was extremely helpful. I was unable to pair/wifi. Not only she was helpful...she was friendly as well, active listener. She was determine to solve my issues. She's a KEEPER!
Highly recomnend Silvertree. Keep up the good work.

Leanna was an absolute delight to work with. She responded to my emails very fast and helped me get my new Reach setup properly. She is definitely an asset to Silvertree.

Connection problem
Leanna was a very friendly and patient person. She made me feel comfortable when I explained my problem and was able to solve it by guiding me every step of the way. Because I had to have a new cell phone and not all the info was transferred.

Asked for some help and was promptly provided excellent follow up from Lena. Really all the info needed is on the website! Looking forward to receipt of my new Silvertree Reach soon!

Purchased 02-22-2024.

Charge doesn’t last for week. Once only for two days.

I have had the silvertree braclet for 2 DAYS! First full day battery died for unknown reason. Second day amber light started flashing and ran the battery down in a matter of hours. I will say they do explain that if the bracelet can't connect to heaven I will have this issue where I will have to charge it everyday. I love the concept but needs tons of work. By the way it is connected to my wireless and all my lights are green. I am not going to give up yet, but please help! Day 2 I feel off the bed the night I did my review. It was hard enough to consider a hard fall. I was worried that the band was going to set out a fall notice. Only to find out during the night due to the above issue the band was dead. Thank God I was able to get up. I put the band on the charger. Fast forward to 11:00 am I looked at the band on the app and it was a 100%charged. I noticed the flashing amber light was gone! It's now 11:30 pm band is at 95%.no flashing lights. Working the way it was intended. So I guess one way is let the band go dead, and what ever is wrong will correct itself. Happy guy!

They helped me resolve my issues and I finally have everything all set up

Super customer service. Enjoy the thought of being protected. Very comfortable on my wrist.

I have 94 year old dad and 92 year old mom. Tried a number of safety devices. Best overall is lively mobile. We found the fall detection to be less than perfect so tried silvertree. Terrible!!! First not really clear how it works. You cannot talk to human. Overly sensitive goes off 3 x a day false alarm. Apple Watch better than this !!!

We love the look of this product and all of the features offered. Our only complaint is that the battery on the wrist band was advertised to last up to two weeks and we do not find that to be true. We do not even get a full week it. We have to pay attention to the battery life on the app because our mother does not really know how to manage this.

We just started using this with my Mother who lives alone. It's pretty easy to set up minus a glitch/user error. It's great b/c the charge lasts a long time and it's lightweight and doesnt beep or flash.