Overrated
Overrated. 80 euro's for a polyester blouse. Fabric feels cheap. I can get the same at Wibra for (less than) a quarter of the price
29 November 2024
Unprompted review
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3.9
Great
73 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Zero lack of support
I bought an item for a birthday present for my wife on January 25th. The item arrived on time Monday January 29th around midday.
I opened the package to see the completely wrong item was delivered. I ordered a black down puffer coat and I received a black fur jacket.
I immediately reached out to support via there website, showing what I ordered on the order confirmation sheet versus the incorrect fur jacket they sent.
I've had no reply from support to try and resolve the issue and I've tried emailing them, calling them via the number on their website and even as far as Instagram direct messages.
Easily the worst lack of customer support I've ever experienced and lack of accountability for their own mistake
6 February 2024
Unprompted review
Reply from Silvian Heach
Dear Dave,
we are sincerely sorry for the inconvenience you had with your recent purchase. We are sorry that the item you received was not what you had ordered, especially for such an important occasion as your wife's birthday.
We would like to assure you that providing exceptional customer service is of utmost importance to us. We apologise for the delay in responding and for any inconvenience caused.
As already communicated, we have taken immediate action to rectify the situation by arranging a prompt pick-up of the incorrect item and issuing a refund as soon as the goods have returned to our warehouse.
We are committed to ensuring that mistakes like this do not happen again in the future.
We kindly ask you to check your inbox, as we have contacted you to provide further explanations and sincere apologies regarding this problem. Your satisfaction is our priority.
Thank you for reporting this problem and giving us the opportunity to remedy it. We appreciate your patience and understanding during this process.
Amazing experience
My favorite fashion brand for years has been Silvian Heach. Recently, I had to deal with their customer service regarding a product return and I must say, it was a delightful experience. The service was extremely professional and friendly throughout the entire process. I am now an even bigger fan of the brand!
17 November 2023
Unprompted review
Efficienza e disponibilità
Servizio assistenza molto efficiente, personale cordiale e disponibile
5 July 2023
Unprompted review
Customer care sempre efficientissimo
L’assistenza al cliente è sempre rapida, gentilissima e puntuale, certamente degna dei loro prodotti :-)
10 May 2023
Unprompted review
SUPER follow up
SUPER follow up and great customer experience
problem with delivery was solved within 24h
28 March 2023
Unprompted review
Quick solution
Giuliana has answered my question promptly and she proposed a simple solution. Her friendly ways made the experience of shopping on your site easy and fun.
31 January 2023
Unprompted review
Reply from Silvian Heach
Dear Neva, thank you for your feedback.
We love to know you love our team!
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