Simidola Hair Reviews 160

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were somewhat happy with their experience overall. Some customers expressed satisfaction with the products, describing them as nice and soft, and appreciated the gifts included with their purchases. They also mentioned positive interactions with the staff, finding them friendly and helpful. However, a significant number of people reported extremely negative experiences with customer service, citing unresponsiveness and long waits for refunds, sometimes for several months. Many also criticized the product quality, describing items as cheap, plastic, and not matching website descriptions, with some experiencing severe tangling and poor construction. Reviewers frequently mentioned issues with promised refunds for shipping costs not being honored, and concerns were raised regarding the handling of negative reviews.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers expressing satisfaction,... See more

Quality

Reviewers mention negative feedback about quality, with many customers reporting that the hair products,... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, with many reporting long delays and... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as the worst they have ever... See more

Staff

Customers consistently note negative experiences with staff, frequently describing them as unprofessional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well i havent gotting my hair yet but i have order hair before and the density was very nice .that the reason i orderd this one that havent arrived

Rated 5 out of 5 stars

Love the hair its soft easy to comb. And can do different hair styles. Im so impressed with this hair. I have to get more wigs. Simidola also gives gifts alone with the wigs and the box is beautiful.... See more


Company details

  1. Wig shop

Written by the company

SIMIDOLA HAIR,Your Latest Human Hair Wig E-store. We believe perfect hair is a reflection of your sun life,Your confidence ,beauty and charm,it is part of how you express yourself.We provide premium, ultra convenient hair with affordable price for women shop online.Wear&Go Wig, cool for summer, whether for busywork morning or dating。 Up to 60% OFF,Worldwide Free Shipping,Wear & Go,Save Big.


Contact info

3.1

Average

TrustScore 3 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Shipping was fast

Shipping was fast. I've been looking for a glueless wig and everyone I'v order from other companies needed glue. This one if perfect i just put it on and take if off when my day or event is done! Just needs foundation for the lace and that's it!

12 July 2024
Rated 5 out of 5 stars

Amazing!

Amazing!! I ordered Simidola 4×4 lace Closure 200% Density Body wave Closure Wig one month ago, and the texture still maintain pretty like when I tahe it out from the box. It is no shedding and no tangle, the smell also is good. My favorite wig thus far. Grab you one ladies before they sell out!! 10 star rating!!!!

11 July 2024
Rated 5 out of 5 stars

Highly recommend for anyone looking for…

Highly recommend for anyone looking for a hassle-free, gorgeous curly wig!! I bought a Glueless curly wig!!! I bought a Glueless curly wig here, The curls are absolutely stunning and maintain their bounce and shape. The wig feels incredibly comfortable, and the quality is outstanding, I'm in love with the natural and effortless beauty this wig brings, making it a must-have in my collection.

2 July 2024
Rated 5 out of 5 stars

Amazing customer service and very…

Amazing customer service and very trustworthy. Never had a problem communicating with this vendor via email. And l love a good glueless wig that looks natural, pre-plucked, and all l have to do is take it out of the box and put it on! l think l will place another texture here soon.

10 July 2024
Rated 5 out of 5 stars

I bought Glueless 4x6 HD Lace Water…

I bought Glueless 4x6 HD Lace Water Wave Wig from Simidola. Their hair is soft, true to length full, and the lace melted perfectly. It is very easy to install, just put on and put foundation on just go. Customer service is also very good. Never had a problem communicating with this vendor via email.

23 May 2024
Rated 5 out of 5 stars

WOw!

WOw!! So fast shipping!! And tracking service and email updates when delivery is in process. The hair just like it show on the media. I usually have an issue finding wigs that put properly and they were able to accommodate me and make a larger cap size wig for me.

9 July 2024
Rated 1 out of 5 stars

Stay away from company scam

I purchased two wigs, one supposedly with 200 density and the other with 180 density. Both wigs appeared to have approximately 150 density.

The wigs were too small for my head and had a strong fishy odour. I tried washing them and sewing in additional hair to fix them, but the wigs were so small they damaged my hairline.

The hair quality is nothing like what is shown in the commercials or by the influencers. If you want a sparse hairline or to smell like fish, purchase these wigs. I do not recommend these products and advise ignoring social media marketing.

STAY AWAY FROM THIS COMPANY

24 April 2024
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

Hi, We sincerely apologize for the disappointment you've experienced with your recent purchase.
The wig density is according to the length to match weight, and it is different to distinguish the density between different. Plz give me your order number to check the weight of the wig.
The normal cap size is 22.5, and we can customize cap according to your requirement.
Our reviews are 100% authentic and are shared by our customers after receiving our hair. We will also continue to improve our product quality and service to give you a better shopping experience.

Rated 3 out of 5 stars

scanty wig, sheds a lot

the lace is great, however, the wig itself is quite scanty and the overall quality, not great. i have only test worn it and the hair sheds so much.

11 June 2024
Rated 1 out of 5 stars

The hair feels synthetic its not real…

The hair feels synthetic its not real hair bad quality.
The wig is really thin.

11 May 2024
Simidola Hair logo

Reply from Simidola Hair

Hi, We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations, and it's disheartening to hear that we've fallen short in your case.

we want to assure you that our product is 100% human hair,Human hair is different from other wigs, it is more natural to wear, more like our own hair, but it is the natural growth of the donor's hair, it is more delicate, and the requirements for care are higher. usually hair once been collected from donors it will be dry easily if it can't continue getting nutrition. After that it will be shed or tangle if we can't continue to deep condition these hair with conditioners in our daily life.

As for your feedback about negative reviews, we value all customer input, whether positive or negative, as it helps us improve our products and services. We will look into our review policies to ensure they align with our commitment to transparency and accountability.

Rated 5 out of 5 stars

150% Best customer service

Best customer service 150%, Simidola was very accommodating when I emailed customer service to say I have a small head, not only did they respond, they advised me how to measure my head and made my wig to my exact head measurement! I received my hair not long afterwards and it's more than I even expected. It's soo beautiful, fits perfectly and feels so good. Hands down this is my best wig I have ever bought and I tell you I have been buying wigs from different places for yrs, but I was always never fully satisfied till I bought from Simidola. Thank you sooo much @Simidola for accommodating my specific requests and taking your time to assist me. I have told all my sisters and nieces to be buying from you, they've all seen my hair and they love it too.
This is not a paid promotion, im just so satisfied with the service and my hair, I want to share my experience. Thank you so much once again.

9 May 2024
Rated 1 out of 5 stars

Unfortunately I was not happy

Unfortunately I was not happy with what I ordered! I ordered 16 inch but it was very short! I wear and make my own wigs for years now and this wasn’t 16 inch. I emailed about this problem and the advice was to measure the length witch I already told in the email I did. So I knew this would be a back and fort. The wig is shredding a lot also. The only thing what’s right is the new method of the cap! Overal not satisfied for the money that I spend on the wig!

9 May 2024
Simidola Hair logo

Reply from Simidola Hair

Dear valued customer,i am truly sorry for this unpleasant shopping experience.before shipping,every wig has been checked carefully by our workers and machine,you can measure it by a ruler(Curly hair need to straighten from head to end),we can 100% guarantee this wig has its right length.i am sorry that it couldn’t reach out your expectation.

As for your feedback about negative reviews, we value all customer input, whether positive or negative, as it helps us improve our products and services. We will look into our review policies to ensure they align with our commitment to transparency and accountability.

Rated 3 out of 5 stars

Being honest

I was pleased that the hair was delivered within a week. Upon opening the box, I found the hair to be really soft, and the length (22 inches) I selected was perfect. However, I was disappointed to find that the hair was not ready to wear. I still had to cut the lace, and the color did not match my skin tone. Additionally, there were bald spots at the front of the hair, so I will need to fill those in, which will incur extra costs.. Overall this hair is my best investment!

6 May 2024
Rated 1 out of 5 stars

The quality and fullness of the hair I…

The quality and fullness of the hair I got is completely different from what I ordered. The Wig is scanty and very thin on the ends

19 April 2024
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

Hi, We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations, and it's disheartening to hear that we've fallen short in your case.

We understand your frustration with the quality of the hair and the difficulties you've encountered in attempting to return the unused bundle. Our intention is always to address customer concerns promptly and fairly, and we regret any inconvenience caused by the problem during the convenience.

we want to assure you that our goal is to ensure every customer is completely satisfied with their purchase. We would be more than willing to facilitate a full refund for the unused bundle according to our return policy.

As for your feedback about negative reviews, we value all customer input, whether positive or negative, as it helps us improve our products and services. We will look into our review policies to ensure they align with our commitment to transparency and accountability.

Rated 5 out of 5 stars

I placed an order after seeing an…

I placed an order after seeing an Instagram video. I received the hair yesterday and what a surprise. Hair is really great. Amazing. Quality is really a 10. I ordered colored hair for the first time because I don't feel like dyeing myself. Color is exactly as indicated (photo & video) on the site. I am very satisfied. Fast shipping and very nicely packaged, with great care. I recommend to everyone. Don't hesitate, just order. Also very happy that you can pay with Klarna

13 April 2024
Unprompted review

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