Since receiving the ESim I have been getting countless spam calls every day. I have blocked over 50 calls wince getting the Sim. When in Japan the calls would come through all night. I contacted suppo... See more
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Everything worked as expected apart from not being able to see the amount of data used in the sim local app which made managing data usage impossible. Also, as soon as the plan was activated, I starte... See more
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Worked fantastically in Australia. I had a problem, as my nephew had set my phone up wrongly, but a WhatsApp chat got it sorted. They responded immediately, were friendly and very patient with a 78... See more
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Incredibly easy to purchase and setup, with clear usage terms and conditions. I had an issue where one of my two Sims stopped working when overseas. Support was RAPID. Everything was fixed and... See more
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Company details
- Telecommunications service provider
- Mobile Phone Shop
- Internet Service Provider
- Phone and internet services
- Travel deals
About Sim Local
Written by the company
Sim Local has been helping travellers stay connected since 2011, and is a leader in the travel connectivity industry.
We connect travellers to the networks locals trust with our instant eSIM plans giving you stronger coverage, faster speeds, and better value than expensive roaming. Sim Local offers access to more local eSIM plans than any other eSIM provider, so you can choose the perfect package for your travel and connectivity needs.
With instant eSIM plan purchase and activation available through our website or the Sim Local app, it’s never been easier to get connected before you fly or the moment you land.
We partner with trusted local mobile operators worldwide to deliver just-like-home connectivity, backed by reliability, transparency, and expert support.
Alongside our online eSIM offering, Sim Local has a proven physical presence in international airports, with stores in London Heathrow, London Gatwick, Madrid, Vienna and Athens, as well as eSIM kiosks, SIM card vending machines, and partner locations including WHSmith and InMotion.
Whether digital or in-store, Sim Local is the smarter choice for simple, instant travel connectivity.
What is an eSIM?
An eSIM (embedded SIM) is built directly into your device. Instead of swapping physical SIM cards, you can download a digital eSIM profile, install it in minutes, and instantly connect to a mobile network at your destination.
Why Choose a Sim Local eSIM?
- Access to the best local mobile networks with great value data packages
- Some plans include calls and texts too
- Trusted local MNOs and MVNOs for stronger coverage and faster speeds
- More reliable than global resellers
How does Sim Local work?
- Download the Sim Local app (or visit our website).
- Choose your destination and purchase an eSIM plan.
- Install your eSIM digitally on your device.
- Land, switch it on, and connect instantly.
Or visit a Sim Local store in one of our airport locations, where our team can help you choose the perfect plan.
Sim Local Features
- Access to more local eSIM plans than any other provider
- Fast eSIM activation in under 5 minutes
- Stronger coverage and faster speeds with trusted networks
- Plans include hotspot capability
- Expert customer service via WhatsApp
- Transparent pricing with no roaming fees
- Store presence in major international airports
Sim Local eSIM FAQs
What does a Sim Local eSIM plan include?
Data-only plans, unlimited data plans, and local plans with calls & texts. Plans available for 7, 10, 15, 30, 60, or 90 days.
How much does it cost?
Prices vary by destination and data amount, with affordable options for every type of traveller.
Does an eSIM come with a number?
Some local eSIMs include a phone number for calls and texts. Check your plan’s details before purchase.
Which devices are compatible?
Most newer iOS and Android devices support eSIM. See our compatibility guide:
compatible handsets
Can I use my SIM card at the same time?
Yes. Most devices support dual SIM, so you can keep your primary number active while using a Sim Local eSIM.
Popular eSIM Destinations
- United States
- United Kingdom
- Europe Regional Plans
- Spain
- France
- Australia
- Japan
- Turkey
- Canada
- Thailand
- UAE
Learn More
🌐 Website
📖 Blog
📍 Store Locations
🔒 Privacy Policy
📜 Terms & Conditions
Join the Sim Local community!
Follow @simlocal on Instagram or simlocal_esim on TikTok!
Contact info
Sim Local Head Office 7th Floor, RSA House, Dundrum, D16 FC92, Dublin, Ireland
- WhatsApp: +1 (555) 700‑4252
- customerqueries@simlocal.com
- simlocal.com
Breach of guidelines
Good value and easy to order and…
Good value and easy to order and install. Only issue was the supplier details in French and not able to monitor via them
7 March 2026
Reply from Sim Local
Hi,
Thank you for your feedback! We’re glad you found it easy to order and install 😊 The supplier details may appear in French because the eSIM is provided by an international network partner, but we appreciate your comment and will keep improving the experience.
Spam calls.
Since receiving the ESim I have been getting countless spam calls every day. I have blocked over 50 calls wince getting the Sim. When in Japan the calls would come through all night. I contacted support and they were not able to offer much and suggested my number might have been compromised because of my online activity. I didn't even get a chance to go online before the spam calls started. Other than that the Sim worked. Speeds were ok.
9 March 2026
Reply from Sim Local
Hi there,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about the spam calls you began receiving after activating your eSIM, especially as we understand how disruptive this must have been during your trip to Japan. This is certainly not the experience we want for our customers.
While the eSIM itself does not generate or control incoming calls, we completely understand your concerns and appreciate that this situation was frustrating, particularly as it began so soon after activation. We also apologise if the support provided at the time did not fully meet your expectations.
We have reached out to you directly via email to offer a resolution and make this right for you. Please kindly get back to us when you can, and we’ll be more than happy to assist further.
We truly appreciate your feedback and hope to resolve this for you as smoothly as possible.
The top up amount was very high.
17 March 2026
Reply from Sim Local
Hi there,
Thank you for your feedback, and I’m sorry to hear that you were not satisfied with the top-up pricing.
Please note that top-up amounts and pricing are set by the network providers, and these can vary depending on the plan and location. That said, we completely understand how this may have felt high, and we’re sorry if it impacted your experience.
If you have any questions about available options or would like help finding a more suitable plan, please feel free to reach out to us at customerqueries@simlocal.com, we’d be more than happy to assist you.
easy to use.
9 March 2026
Reply from Sim Local
Hello Andres,
Thank you for your feedback! We’re delighted to hear that you found our service easy to use and straightforward. Providing a simple and seamless experience is exactly what we aim for, so it’s great to know we’re meeting your expectations.
Service member was quick to assist with…
Service member was quick to assist with a service issue and promptly gave us our money back when determined that we could not use the service with our phones.
2 March 2026
Reply from Sim Local
Hello,
Thank you for your kind feedback. We’re glad to hear that our team was able to assist you promptly and resolve the situation efficiently. While we regret that the service was not compatible with your device, we’re pleased we could process your refund without delay. If you need any assistance in the future, we’ll be happy to help.
I had service for about 20 minutes…
I had service for about 20 minutes outside of the US but then lost it completely even though I was till in cities like San Felipe and such
7 March 2026
Reply from Sim Local
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your service stopped working shortly after activation, I completely understand how frustrating that must have been, especially while travelling.
As we didn’t receive a support request from you at the time, we weren’t aware that you were experiencing this issue. In many cases, connection problems like this can be resolved quickly with a few adjustments or by switching networks, and our support team is always available to help in real time.
We’ve now reached out to you directly and would really appreciate the opportunity to look into this further and make things right for you.
Please get back to us when you can, we’d love to assist and resolve this as quickly as possible.
Outstanding customer support
Incredibly easy to purchase and setup, with clear usage terms and conditions.
I had an issue where one of my two Sims stopped working when overseas.
Support was RAPID. Everything was fixed and I had a new SIM issued in under 2 hours. Very impressed, would use SIM Local in a heartbeat for future travels.
24 March 2026
Unprompted review
Reply from Sim Local
Hey Dee,
Thank you for your amazing feedback! 😊 We’re delighted to hear the setup was easy and that our support team could resolve the issue quickly while you were abroad. We truly appreciate your trust and look forward to keeping you connected on your future travels! ✈️📱
Didn't work on iPad
Whilst it worked fine on my phone, I couldn't get it to work on my iPad despite trying various options. And there was no way of cancelling the order. So I wasted money.
**UPDATE** - Having read my review, they came back to me and offered me a full refund and a 10% discount for my next sim. Have to say I'm very impressed, a great service.
16 February 2026
Reply from Sim Local
Hi Jan,
Thank you for taking the time to share your feedback. I’m really sorry to hear that you were unable to get the eSIM working on your iPad, I completely understand how frustrating that must have been.
As we didn’t receive a support request from you at the time, we weren’t aware that you were experiencing issues. In many cases, iPad setups can require a few specific settings, and our support team is always available to guide customers through this step-by-step.
We’ve now reached out to you directly and would really appreciate the opportunity to make this right for you. We’re more than happy to review your case and arrange a full refund.
Please get back to us when you can, we’d love to resolve this for you as quickly as possible.
Getting the sim was quickreluable sim service and smooth
Getting the sim was quick and smooth
21 March 2026
Reply from Sim Local
Hey there,
Thank you for your feedback! 😊 We’re glad the SIM setup was quick and smooth. Safe travels! ✈️📱
Recurring weak reception in parts of…
Recurring weak reception in parts of London (Westminster, etc)
22 March 2026
Reply from Sim Local
Hi there,
Thank you for taking the time to leave your review. I’m really sorry to hear that you experienced weak reception in parts of London, I understand how frustrating that must have been.
We would really appreciate the opportunity to look into this further for you. Coverage can sometimes vary depending on location and network connection, and in many cases, we’re able to help improve this with a few quick checks.
Could you please share your purchase details with us at customerqueries@simlocal.com
? Our Customer Support Team will be more than happy to investigate this for you and assist further.
We truly appreciate your feedback, as it helps us improve our service, and we hope to resolve this for you as soon as possible.
VERY EASY AND GOOD PRICE
8 March 2026
Reply from Sim Local
Hey there,
Thank you for your feedback! 😊 We’re glad you found the service easy to use and great value. We hope to keep you connected on your next trip! 📱✈️
Seamless Service
We travelled in Turkey, Vietnam, Thailand, Malaysia, Singapore, Hong Kong, Borneo & Brunei. The eSim worked seamlessly in all. One small issue of my own mak8ng was sorted out immediately by Support over WhatsApp
8 March 2026
Reply from Sim Local
Hello Derek,
Thank you for your wonderful feedback! We’re delighted to hear that your eSIM worked seamlessly across all your destinations. It’s also great to know that our support team was able to quickly resolve the issue you encountered.
We truly appreciate you taking the time to share your experience and hope to support you again on your future travels! 🌍
Reply from Sim Local
Hello,
Thank you for your feedback! We’re glad to hear you had a very good experience and enjoyed the fast internet connection. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service.
Reply from Sim Local
Hey there,
Thank you for your feedback! 😊 We’re glad to hear you found the service easy to use and affordable. We hope to keep you connected on your future travels! 📱✈️
Don’t advertise and unlimited data plan…
Don’t advertise and unlimited data plan and then cap it at 10gb per day. Felt like a bait and switch and I would have purchased something else
4 March 2026
Reply from Sim Local
Hi there,
Thank you for taking the time to leave your review, and also for reaching out to our Customer Support team, we really appreciate you giving us the opportunity to assist you.
I’m very sorry to hear that this caused frustration during your trip, and I completely understand how the daily limit may have felt unexpected, especially if you were relying on continuous high data usage.
Just to clarify in detail, the plan you purchased is advertised as unlimited data, however it operates under a fair usage policy, which includes a 10GB daily high-speed allowance. After this limit is reached within a 24-hour period, speeds may be reduced until the next day, at which point the full high-speed allowance resets again.
This structure is quite standard across many “unlimited” plans and is designed to ensure stable and fair network performance for all users. The 10GB daily allowance is also considered one of the more generous limits available on the market.
We would also like to reassure you that this information is clearly stated in the plan description at the time of purchase, rather than being hidden in separate terms, so customers can make an informed decision before buying. Additionally, as part of our previous interaction, this was explained to you by our support team to help clarify how the plan works.
That said, we are genuinely sorry if this did not meet your expectations or caused any disruption to your travel experience, that is never our intention.
We truly value your feedback, as it helps us continue improving how we communicate plan details and set clearer expectations for our customers.
Everything worked okay until I…
Everything worked okay until I encountered a problem in Cape Town. The customer service team tried everything they could to get me back online. It transpired the problem was with the weather and telephone signal, which improved later in the evening.
7 March 2026
Reply from Sim Local
Hey there,
Thank you for sharing your experience! 😊 We’re glad to hear our customer service team could support you and help identify the issue. Sometimes weather conditions can temporarily affect signal quality, but we’re happy everything improved and you were back online later. We appreciate your patience and your feedback! 📱✈️
Very helpful and efficient
Very helpful and efficient! And when I was about to leave London Sim Local helped me by removing their SIM card and replacing it with my U.S. SIM card. That was quite a relief because I did it once on my own on a previous trip and it was quite difficult.
13 March 2026
Reply from Sim Local
Hey there,
Thank you for your kind words! 😊 We’re glad we could make the SIM swap easier for you and take the stress out of your journey. It’s great to hear our team could help and make your trip smoother! 📱✈️
Staff very efficient and friendly which…
Staff very efficient and friendly which really helps after a long journey.
21 March 2026
Reply from Sim Local
Hey there,
Thank you for your lovely feedback! 😊 We’re so pleased to hear our team was efficient and friendly — especially after a long journey. We hope to welcome you again on your next trip! ✈️📱
Very good!
Easy to set up, seamless activation when i arrived in the UK and very good coverage across my trips to Bridgwater, Bath, Bristol, Liverpool, Edinburgh, Luton and Bedford.
Plus very affordable packages too!
5 March 2026
Reply from Sim Local
Hey there,
Thank you for your wonderful review! 😊 We’re glad to hear the setup and activation were smooth and that you enjoyed reliable coverage across all your UK travels. Great to know the plans offered good value too — we hope to keep you connected on your next trip! 📱✈️
Customer Experience that exceeded our Expectations
We originally purchased 4 individual plans for our 2 week visit in Vietnam. Service was good and met our needs. We reached the end of the time in Vietnam and was heading to Singapore for 4 days/nights on the way home. Our request to transfer our existing plans that all had significant credit left to use in Singapore was met with an extremely helpful and understanding response and the outcome produced met our needs entirely. Great customer service which we will happily talk about and recommend in the future.
20 March 2026
Reply from Sim Local
Hey there,
Thank you so much for your kind feedback! 😊 We’re delighted to hear the service worked well throughout your trip and that our team could help adapt your plans for Singapore. We truly appreciate your recommendation and hope to keep you connected on your future travels! ✈️📱
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