Simon Archer Ltd Reviews 244

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the team's ability to complete jobs with minimal disruption and to a very high standard. Many appreciate the staff's politeness, friendliness, and expertise, noting their helpfulness in solving problems and providing advice. Reviewers frequently mention the company's reliability, promptness, and excellent communication, often arriving as scheduled and providing timely solutions. However, some people mentioned that the company does not work on weekends, which could be a minor inconvenience for some customers.

What people talk about most

Service

People report positive experiences with service, consistently praising the company for its efficiency,... See more

Staff

Customers consistently note positive experiences with staff, describing them as polite, friendly, honest,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my heating converted from oil to gas and a new cooker fitted. I could not have had a better company to do the job. They were excellent. From start to finish the job was completed w... See more

Company replied

Rated 5 out of 5 stars

I use Simon Archer's company every year. They remind me when my boiler service is due and arrive at the time slot allotted. Keeps in touch by email prior to arrival. Very professional, tidy and affa... See more

Company replied

Rated 5 out of 5 stars

Chris the engineer arrived in the pre advised time window and completed the job of Boiler Service. I had emailed Simon about a problem with the kitchen sink and Chris kindly gave some free advi... See more

Company replied

Rated 5 out of 5 stars

Bathroom works and Hive Thermostat Simon Archer and his team are a very professional company. I have no hesitation in giving 5 stars for the jobs completed today and in the past. Chris arrived... See more

Company replied


Company details

  1. Plumber
  2. Bathroom Renovator
  3. Gas engineer
  4. Gas installation service
  5. Central Heating Service

Written by the company

A first class plumbing and heating service from your local experts. Whatever your plumbing or heating requirement, if you want a prompt and reliable service from a local company with experienced Gas Safe registered engineers, look no further than Simon Archer Ltd. From boiler servicing to a new central heating system or a leaky tap to a complete bathroom installation, we offer the complete range of domestic plumbing and heating services. • Boiler Installations • Full Heating Installations • Boiler Servicing & Repairs • General Plumbing • Bathroom Installations • Landlord Certificates • Gas Safe Registered • Intergas Platinum Installer We DON'T offer Emergency out of hours call-outs but will always do our best to resolve anyone on our client base asap. we DON'T do any underground drainage work or blockages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

244 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

New boiler

I have used Simon Archer for many years and Simon was on hand when my old boiler finally died last week. They booked me in as soon as they could and have now fitted a new one. Always a friendly professional service. Reliable and trustworthy. I would highly recommend them.

19 December 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks for those kind words Sue. Hopefully you'll get to grips with the new boiler & controls quickly and have a lovely warm Christmas.

Rated 5 out of 5 stars

Serviced boiler,efficent,friendly &…

Serviced boiler,efficent,friendly & professional.
Also thermostat has gone on shower gentleman looked at it took a photo just waiting to hear back.
Will be acuuring their business again.
Kind regards
Lisa Payne.

16 December 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks for the review Lisa, you should have the estimate for shower replacement in your email inbox.

Rated 5 out of 5 stars

excellent service

excellent service came out the same day and fixed my radiator, fast efficient repair no mess , have been using Simon Archer for 12 years and haven’t let me down in all that time

5 December 2024
Unprompted review
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Reply from Simon Archer Ltd

If we've space we'll always try to accommodate existing clients. Cheers for the review David.

Rated 5 out of 5 stars

I have only used this company for a few…

I have only used this company for a few years but I have to say I am very happy with them. They send you a reminder as to when your service is due…when you call to make an appointment it is all handled very swiftly and courteously. You can set up an appointment on line as well but I prefer the phone . You are then given a time slot and the engineer in my case has always been punctual. They are very professional and know their stuff. I will be continuing to use this company as I am confident in their service.

29 November 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

You may have to leave a message at times but we try to get back to everyone asap, thanks for the kind words.

Rated 5 out of 5 stars

Great service First Class Company

Great service, lve used Simon for a lot of years now, from fitting a new boiler to servicing and fault finding, nothing to much trouble. Chris always on time and ready to answer any question l might have. Highly recommend this company.

25 November 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks Mike

Rated 5 out of 5 stars

I was having problems with my boiler

I was having problems with my boiler , left a message for Simon describing the problem he returned my call and was around within an hour and fixed the problem for me Excellent service.

4 November 2024
Unprompted review
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Reply from Simon Archer Ltd

Thanks Brenda

Rated 5 out of 5 stars

Our annual service

Our annual service, reminded, date given and service completed as usual.

Very reliable and professional.

21 October 2024
Unprompted review
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Reply from Simon Archer Ltd

Thanks Janet, glad you're happy with us

Rated 5 out of 5 stars

Brilliant heating engineers

Brilliant heating engineers. Very prompt, professional, honest and managed to fit me in on the same day when my boiler wasn’t working. Great advice and great service.would definitely recommend. Thank you Simon and Chris

14 October 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thankyou for the kind words Zoe

Rated 5 out of 5 stars

Top plumbers

Booked service, Chris turned up as arranged which is unusual with the trades these days, brilliant job 100% recommended.

9 October 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks for the review, we always try to meet our appointment schedules and will always let you know if there are any problems.

Rated 5 out of 5 stars

Expectations Exceeded

Great experience rapid response, good guys great company.

16 September 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks Wayne, it doesn't always work out that we can respond so swiftly but we will if we can.

Rated 5 out of 5 stars

Stopcock and tap replacement

Replaced a broken stopcock and some taps. Friendly plumber did the work without problems. The new equipment looks good and works well. I had no mess to clear up.

12 August 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks for taking the time to review

Rated 5 out of 5 stars

Once again a fantastic service from the…

Once again a fantastic service from the team at Simon Archer!
We had a minor issue that wasn’t urgent but even so was sorted out really quickly.
Such lovely people! Thank you.

13 July 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

You're making us blush now, thanks for the kind words.

Rated 5 out of 5 stars

An amazing company that we have used…

An amazing company that we have used for many years . The quality of workmanship is second to none and they are totally committed to making sure they supply exactly what you want. There is no need to fear anything going wrong after the job is completed as Simon will arrive 'post haste' to sort out any problems.
A huge thank you to the whole team.

1 July 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks for your glowing review

Rated 5 out of 5 stars

Brilliant service

Have been using Simon Archer for a lot of years! They always provide a brilliant service.

12 July 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thankyou for the kind words

Rated 5 out of 5 stars

Thank you Simon and your team

Thank you Simon and your team , replaced a radiator in my bathroom and serviced my boiler , came and quoted for the works stuck to the price with no added extras , no fuss , no mess , excellent job will definitely use again if needs arise and for annual service to the boiler .

3 July 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks Roy, glad it went smoothly, you should be much warmer now.

Rated 5 out of 5 stars

Was very pleased with friendly service…

Was very pleased with friendly service we received last year for our boiler and we're very pleased with this years service done yesterday.
We had a boiler service reminder sent through a few weeks before being due. Were able to get a prompt appointment with 2 hour window. Which we appreciated. Had reminder email day before visit.
Boiler was thoroughly serviced. All running good. Again friendly service. Remembered where things were from last year. Would recommend and will be using next year.

26 June 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Chris is getting the hang of it, thanks for your review

Rated 5 out of 5 stars

Malfunctioning Power Shower

After putting up with a spasmodic functioning pump for our power shower , decided to call Simon Archer for his advice and assistance , he arranged for Chris to call by, as I thought , just to assess it, on arrival he checked it , made a quick call to Simon , proceeded to disconnect the pump , shortly Simon arrived with new pump and installed it , and at the same time , fixed a new shower head .
All done neat and tidy, no mess ,up and running in a couple of hours .and a fair price .
If you need a plumber look no further .

10 June 2024
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thanks Roger, it was lucky timing really that it all went so smoothly we can't take all the credit

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