Simplaa Reviews 114

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Top notch service. My driver was very polite and helped me with all my luggage. Will definitely use this service again..

Rated 5 out of 5 stars

Greetings, Please could you confirm if Simplaa Rides and SimpliRide are same company. Just trying to download Simplaa Rides to book my airport ride to get my Airpeace transfer discount but... See more

Rated 5 out of 5 stars

I booked Simpla Rides for my mum. The driver called her to inform her about a flat tire. It was unsettling at first but the manager I spoke with arranged an alternative taxi and covered the additional... See more

Rated 5 out of 5 stars

It was my first time using Simplaa and was not referred to them by anyone...Just wanted to try them and see how it will go....... I received such impeccable service from Mr. Peterside who met us at... See more

Company details

  1. Taxi service

Written by the company

Simplaa — Rides Made Simple Forever Simplaa is a UK-headquartered transport technology company offering airport transfers, city rides, and luxury chauffeur services. We connect passengers with nearby, licensed drivers in minutes through our easy-to-use app and online booking platform. What we offer: Airport Transfers — Stress-free pickups and drop-offs at major UK airports with Meet & Greet, real-time flight monitoring, and child seats on request. City Rides — On-demand local rides available 24/7. Book instantly and get matched with a nearby licensed driver. Chauffeur Services — Premium, flexible rentals for every journey — whether it's business travel, special occasions, or executive transport. Our 24/7 support team is always on hand to help with your bookings. Book online or download the Simplaa app to get started.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Conflicting App Identification

Greetings,

Please could you confirm if Simplaa Rides and SimpliRide are same company.

Just trying to download Simplaa Rides to book my airport ride to get my Airpeace transfer discount but got prompted with SimpliRide.

Please confirm on which app should I proceed.

Thanks
Tony Esu

14 July 2025
Unprompted review
Rated 5 out of 5 stars

At first I felt skeptical

At first I felt skeptical, even got scared that I paid before doubting it. But the moment I arrived, the driver reached out. It was stress free, cos they pushed my trolley and dropped me 90minutes away. I was so relieved they were there to assist me on arrival. Thank you so much guys.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Mr Mark was amazing

Mr Mark was amazing. I got my first message immediately I landed and as early as my flight was he was already around. He was very nice and polite.

Helped with pushing the trolley, loading and offloading, nice driving, had a bottle of water waiting for me. I will definitely be using this service again.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Good service.

Good service.
Nice driver @Chike.
We had a 2 hour journey that felt like driving with a friend.
I'll surely recommend.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Timely, friendly and cautious drivers, safe and comfortable vehicles in good condition, assistance with getting to the right terminal for departure and pick up at a convenient location on arrival.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

It’s a 5star rating for me

I was sceptical initially but to my surprise my pick up was seamless, driver was very patient and professional, the representative on WhatsApp was also following up and I felt safe and comfortable to my destination

11 April 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit sceptical initially

I was a bit sceptical initially, but pleasantly surprised with their first class service. I will definitely recommend them and plan to use them again for airport pick ups.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Despite my initial sceptical feelings about the arrangement from Nigeria I was indeed wowed by the professionalism displayed at my arrival by both the company and the driver. It's a 5 star from me. Keep it up

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Had a wonderful experience with Mr…

Had a wonderful experience with Mr Victor today from Gatwick. He was pro
fessional, humble and helpful throughout the journey. He even allowed us carry an extra bag. The journey was smooth and we arrived at our destination on time.

23 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look