Solid work - lads were sound and the install was impeccable. BUT some of the waste material thrown in my back garden and left on the front garden was disappointing- thorough follow up was good about r... See more
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Update: The electrician has been and he has done a brilliant job! Very professional! Just waiting on soffit vents to be installed! Good stuff!
Company replied
We had 3 jobs done by Simple Heating Services. 1, Vents in windows, Fans fitted and Loft Insulation. The 2 lads did a Fantastic Job and Very clean and Thorough. 2, Cavity wall Insulation, Nicol... See more
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Ian and Paul came to our old Georgian farmhouse and replaced our old boiler. They also upgraded the entire system and fitted extra radiators all with thermostatic valves. The standard of workmans... See more
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Company details
Written by the company
Domestic heating services. Providing full installation, boiler swaps, landlord gas certificates, maintenance and repairs.
Contact info
Unit 3 High Tech Units, Caddick Road, L34 9HP, LIVERPOOL, United Kingdom
- 0330 124 4423
- info@simpleenergy.org.uk
- simpleheatingservices.com
4.5
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for installing our new boiler…
Thank you for installing our new boiler and radiators yesterday. Tom and his team arrived bang on time and immediately got to work. They were well organised very hard working and professional. They never stopped working for over seven hours without a break- a credit to them- a rare thing to see these days! The weather was atrocious but they carried on regardless.
The new heating system is lovely- we are enjoying the warmth and copious amounts of hot water.
We just need the remedial work done but your company have kept us well informed and everyone has been very friendly and helpful. Once again, thank you
27 January 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Janet,
Thank you so much for taking the time to leave such a detailed and kind review. We’re delighted to hear how happy you are with your new boiler and heating system.
Tom and the team will be especially pleased to read your comments — their professionalism, work ethic, and commitment (whatever the weather!) are something we’re very proud of, so it means a lot to see that recognised.
We’re also glad you’ve felt well informed and supported throughout the process. We’ll ensure the remaining remedial work is completed as smoothly as possible.
Thank you again for choosing Simple Heating Services and for your lovely feedback.
Kind regards,
The Simple Heating Services Team
New Boiler Installed
Had a new boiler installed on 22 of January 2026 the guys who did the job arrived at 7.30am on the dot as previously advised and immediately set to work Tom and his team where organised and efficient can’t fault them carried out the job and left it tidy and in good condition WELL SATISFIED 👌🏿
Mr C Edgar
22 January 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for taking the time to leave such a fantastic review, Mr Edgar.
We’re delighted to hear that Tom and the team arrived as planned and carried out your boiler installation efficiently and professionally. Punctuality, organisation and leaving a tidy home are all things we take great pride in, so it’s brilliant to know this came across.
We really appreciate your feedback and are pleased to hear you’re well satisfied. If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
Simple Heating Services
Radiator gang
Had new boiler and radiators fitted by Ian, chris,daz and the one who came and removed the boiler and gas wall heaters, fantastic job done by the best group of workmen, couldnt have asked for a better team, the work they did was top notch 100%, they did a brilliant job and now i have a lovely warm home and very hot water, thank lads once again.
Steve & Amanda
22 January 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Steve & Amanda,
Thank you so much for taking the time to leave such a fantastic review ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear how happy you are with your new boiler and radiators. Ian, Chris, Daz and the team will be chuffed to bits to hear your kind words — they really do take huge pride in their work.
It’s great to know you’re now enjoying a lovely warm home and plenty of hot water — that’s exactly what we aim for! Thank you again for choosing Simply Heating and for recommending the team.
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Simply Heating Team
Highly delighted with the installation
Highly delighted with the installation. Cannot recommend the fitters enough, They were very polite and never stopped working. Thank you Simply Heating for a great job.
19 January 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Trevor,
Thank you so much for taking the time to leave us a 5★ review. We’re delighted to hear how pleased you are with your installation and that our fitters made such a positive impression. We’ll be sure to pass on your kind words to the team.
Thank you for choosing Simple Heating Services — it really means a lot to us.
Reply from Simple Energy Services Ltd
Thank you for your 5-star review!
We’re delighted to hear that Roy provided such helpful and professional service during your installation. We take great pride in the quality of our team and the experience we deliver to our customers, so your feedback is greatly appreciated.
We’ll be sure to pass your kind comments on to Roy.
Thanks again for choosing Simple Heating Services!
Missed survey, communication problems
Put in touch with Simple Heating Services by YES Energy Solutions for ECO4 measures. Ellie (who is friendly and helpful) arranged a survey for 30/12, which was not convenient, falling in the middle of the holidays and the day after my 50th birthday. But I agreed, in order to move forward with getting some decent heating, and I gave full directions and contact details for the surveyor. On the 30th nobody came, nobody called, nothing. Their office was closed over Christmas, but when it reopened I rang them and left a message. Nobody called me back. I rang about 10 times in a row later in the day and each time the call was cut dead before anyone answered. Then I got a No-reply text from them saying they had been trying to call me to arrange a survey. They hadn't - I had no missed calls. The text asked me to try and call them. I did. Same result - cut off. So I got back in touch with YES. YES contacted one of Simple's company directors who at first said they wanted to help us with ECO4. Then the next day I got a message from YES saying Simple Heating Services had decided they couldn't help us after all. Today, I am getting texts and calls from Simple again trying to arrange a survey. The young woman on the phone was not even going to mention the missed survey until I brought it up. As far as I can tell 90% of these ECO4 companies are a joke. Simple are the second one that has let us down.
Reply to response: I appreciate the nice tone of your reponse, and as a result will amend the title of my review which is a bit harsh - however I don't agree that anyone tried to contact me until 09/12. I did not personally decide to go with another company. Megan at YES Energy solutions told me you could not help me after speaking to a director and passed me on to the third company so far in this process.
9 January 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Jenny,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry for the frustration and inconvenience you experienced.
We’d like to sincerely apologies for the missed survey appointment. Unfortunately, the surveyor scheduled to attend was unable to make it due to unforeseen circumstances. At the same time, our office was closed over the Christmas break, which meant we were not able to communicate this to you as promptly or clearly as we should have. We fully understand how disappointing and frustrating this would have been, especially given the timing.
Since reopening, we did attempt to make contact to rearrange the survey; however, we understand that by this point you had decided to proceed with another company. We respect your decision and completely appreciate why you felt let down.
We take feedback like this very seriously and are continually reviewing our processes to ensure clearer communication and a better experience for customers moving forward.
We wish you all the very best with your application and hope everything is resolved smoothly for you.
Kind regards,
The Simple Heating Services Team
The loft was done first
The loft was done first, He was very good. Prompt/Friendly. Then Kyle and Jonjo came. Both were excellent, efficient, reliable, Brilliant work,and very professional. Would recommend..
19 December 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Lee,
Thank you very much for leaving us a 5★ review and for taking the time to share your experience.
We’re delighted to hear that you were pleased with both stages of the work, from the loft installation through to the heating work carried out by Kyle and Jonjo. It’s great to know the team were prompt, friendly, professional, and delivered work to a high standard throughout.
Your recommendation means a lot to us, and we’ll be sure to pass your kind feedback on to everyone involved.
Thank you again for choosing Simple Heating — we’re glad we could help improve the comfort and efficiency of your home.
Kind regards,
The Simple Heating Team.
This would have been a five star review…
This would have been a five star review if it was based solely on the tradesmen as they were brilliant. Unfortunately the office staff let the company down badly by being so difficult to contact. My heating system had to be drained down just after the survey was done and I had no heating or hot water for a month whilst waiting to hear if my application had been successful. Due to this I tried to contact them to let them know and so that I could find someone to sort it out quickly if I wasn’t able to have the grant. Over a period of two weeks I rang a total of twenty seven times without getting an answer. I began to believe it was all a scam and contacted the original company I’d applied through. Luckily I got the grant and from then on everything moved quickly and incredibly efficiently. Nothing but praise from that moment! Roy was amazing- sorted out removing the fire and back boiler and had a new boiler fitted in a very cramped space in a cupboard in no time. He was pleasant and friendly and never stopped working. I’ve genuinely never come across a better worker. He cleaned up as he went along and explained everything he was doing and why. The man who came to board the fire opening couldn’t have been more helpful and was determined to do it just the way I wanted and then the electrician, Michael, came to check the installation and was very friendly and thorough. All of them a credit to the firm. It seems wrong to complain about the office staff when I’m so pleased with the job- but the amount of anxiety I experienced with not being able to contact them isn’t easily forgotten. I appreciate that they’re busy but that was an incredible amount of unanswered calls.
17 November 2025
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for taking the time to leave such a detailed and honest review. We truly appreciate your feedback.
First and foremost, we’re delighted to hear how pleased you were with the workmanship carried out by Roy, Michael, and the rest of the team. Your comments about their professionalism, hard work, and care mean a great deal to us, and we will be sure to pass your kind words on to them personally.
That said, we are genuinely sorry for the frustration and anxiety you experienced when trying to contact our office during the application stage. We completely understand how worrying it must have been to be without heating and hot water while awaiting confirmation, and we sincerely apologies that our communication fell short during that time. This is not the level of service we aim to provide, and we are actively working to improve as our business continues to grow.
We’re grateful that once your application was approved, the remainder of the process was handled efficiently and to a high standard, and we’re pleased you’re now enjoying your new heating system.
Thank you again for your honesty and for choosing Simple Heating. Your feedback helps us improve, and we truly value it.
Kind regards,
The Simple Heating Team.
You can trust them to do a great job.
Ian and Paul came to our old Georgian farmhouse and replaced our old boiler.
They also upgraded the entire system and fitted extra radiators all with thermostatic valves.
The standard of workmanship was excellent and we are so pleased. No problems whatsoever and it works a treat
Plus they were very caring, considerate and to say hard working would be an understatement.
Thanks very much both of you. Great Guys
John and Avril Hibbert High Peak
17 December 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi John & Avril,
Thank you so much for taking the time to leave us such a fantastic review ⭐⭐⭐⭐⭐
We’re delighted to hear how pleased you are with the work carried out at your farmhouse. Ian and Paul will be incredibly proud to read your kind words — they take great pride in their workmanship, and it’s wonderful to know their care, consideration and hard work really stood out.
Upgrading an entire heating system is no small task, so it’s great to hear everything is running perfectly and keeping your home comfortable. Thank you again for trusting Simple Heating with your installation.
If you ever need us in the future, we’re always here to help.
Warm regards,
The Simple Heating Team
We’ve just had a new boiler fitted by…
We’ve just had a new boiler fitted by Connor, he was excellent, very efficient, clean and polite, I would highly recommend him
17 December 2025
Unprompted review
Reply from Simple Energy Services Ltd
⭐ Another 5-Star Review for the Team! ⭐
We love hearing feedback like this from our customers. Anits recently had a new boiler installed by Connor, and we’re proud to share her kind words:
“Connor was excellent — very efficient, clean and polite. I would highly recommend him.”
Our engineers take huge pride in their work, from professionalism and efficiency to leaving every home clean and tidy. Feedback like this reminds us why we do what we do.
Thank you, Anits, for taking the time to leave such a lovely review — and well done to Connor for another job brilliantly done! 👏🔥
If I could give 10 stars I would!
I recently had a new boiler fitted by Simple Heating Services and my very old back boiler removed. The gentleman who carried out all of the work was called Dane. He worked meticulously throughout the day and I was very pleased with the work carried out. My home was left clean and tidy and more importantly toasty warm and super energy efficient! I cannot praise Dane and the guys at Simple Heating Services enough! If I could give 10 stars I certainly would do so. In fact, I have recommended my brother contacts them in the new year when he will also require a new boiler. Everyone I spoke to from Simple Heating Services were very friendly and efficient. If they promised to call back in half an hour, they kept their word! Brilliant! Personally, I would not hesitate to use them again in the future.
1 December 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Jennifer,
Wow — thank you so much for such an incredible review! We’re truly grateful for your kind words and thrilled to hear that your experience with us has been worthy of “10 stars.”
It’s wonderful to know how smoothly the installation went and that Dane delivered the meticulous, high-quality workmanship we pride ourselves on. Leaving your home clean, tidy, warm, and energy efficient is exactly the standard we aim for — so your feedback means a great deal.
We’re also delighted to hear that our team kept communication clear and consistent throughout. Reliability and friendliness are values we take seriously, and we’re glad you felt that from everyone involved.
Thank you for recommending us to your brother — that trust is the greatest compliment we could receive. We’ll be more than happy to help him in the New Year.
We truly appreciate your support, and please don’t hesitate to reach out if you ever need anything in the future.
— Simple Heating Services Team
Heating Mrs Sheila Oconnell
I just want to say what a brilliant person Ian is who has just done my new boiler ,he has the patience of a saint after what he has had to do ,I would recommend him to anyone.
5 December 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Sheila,
Thank you so much for your lovely 5-star review! We’re delighted to hear how pleased you are with your new boiler installation.
Ian will be over the moon to read your kind words — his patience, hard work, and dedication truly shine through in situations like this, and we’re glad he was able to give you such a positive experience.
Thank you for recommending him, and for choosing Simple Heating Services. We’re always here if you need anything in the future!
I was overwhelmed with the efficiency…
I was overwhelmed with the efficiency and speed in which the lads carried out the work on my new boiler. They did an excellent job and I’m so grateful for all their hard work with minimal disruption. Very professional throughout. Please pass on my gratitude
2 December 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Michael,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that the team delivered your new boiler installation efficiently and with minimal disruption.
We pride ourselves on providing a professional service from start to finish, so it’s wonderful to know the lads made the experience smooth and stress-free for you.
Your gratitude has been passed on to the engineers — they’ll be delighted to hear your feedback.
Thank you again for choosing Simple Heating Services!
Great customer experience
We had a new boiler fitted on a very cold day. The plumber, Roy was outstanding, he worked so hard and promised us that he would not leave us without heating and hot water.
He was here for over 10 hours and sure enough we had heating and hot water before he left.
His work was so neat and tidy and we're loving our new boiler.
I would highly recommend this company as we've had a great customer experience.
20 November 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Dave,
Thank you so much for your fantastic 5⭐ review! We’re really pleased to hear you had such a great experience with your boiler installation — especially on such a cold day.
Roy will be delighted to hear your kind words. His dedication to making sure you weren’t left without heating or hot water, and the pride he takes in his work, truly reflects the standards we aim for across our whole team.
We’re thrilled that you’re loving your new boiler, and we really appreciate your recommendation.
Thank you again for choosing Simple Heating Services!
Warm regards,
The Simple Heating Team
The company is professional and organised throughout
I have recently had a considerable amount of work carried out on my property by Simple Heating Systems. Because of this I had dealings with several members of the company from various parts of the organisation. Each individual was knowledgeable, helpful and very hardworking; hence the title of my review.
Thank you to all
Kind readers
Marcus Harrison, M26 1HX
28 November 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Marcus,
Thank you so much for your amazing 5⭐ review! We’re delighted to hear that your experience with our team was positive from start to finish. We pride ourselves on being organised, professional, and thorough, so it’s wonderful to know that every member of the team you interacted with delivered the high standard we aim for.
We’ll make sure your kind words are passed on to everyone involved.
Thank you again for choosing Simple Heating Services — we’re glad to have helped make your home warmer and more efficient.
Warm regards,
The Simple Heating Team
They worked very hard and did a really…
They worked very hard and did a really good job. The installer was friendly and helpful and I am very pleased with the installation of the new boiler.
11 November 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Pauline,
Thank you so much for your lovely review. We’re really pleased to hear that our installer was friendly and helpful, and that you’re happy with your new boiler installation. Your feedback means a lot to the team.
If there’s anything more we can do to turn that 4★ into a 5★, we’d love to hear from you!
Simple Heating.
Can't praise them enough
[Posting on behalf of my Father]
Had two heating engineers, Kyle and JonJoe to replace my entire heating system. They did an absolutely brilliant job from start to finish, can't praise them enough.
18 November 2025
Unprompted review
Reply from Simple Energy Services Ltd
Hi Sarah,
Thank you so much for taking the time to share this lovely review on behalf of your father. We’re thrilled to hear that Kyle and JonJoe delivered such a brilliant experience throughout the installation. We’ll be sure to pass on your kind words to them — they’ll be delighted.
We’re glad your father is now enjoying his upgraded heating system!
Simple Heating.
Would higly recommend Ian
Would higly recommend Ian, hard working even worked late to complete the job so we wasn't left without heating and water. Cleaned all mess which was a great help nothing to much trouble great job by a great guy Thank you
24 October 2025
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much, Gillian! 🌟
We’re delighted to hear about your positive experience and that Ian went above and beyond to make sure everything was completed smoothly. We’ll be sure to pass on your kind words — he’ll be thrilled to hear them!
We really appreciate your recommendation and are so pleased you’re happy with the result. Enjoy your new heating and hot water! 🔥
— The Simple Heating Team
Amazing work
Absolutely fantastic.
The surveyor and engineers were so professional and very respectful of our home. Roy who performed the installation did an amazing job, he was so friendly and helpful during the work and so considerate when working indoors, he is a great ambassador for the company. The staff in the office were also very helpful in completing our application. We cannot fault any part of the process and are so happy with the end result.
23 October 2025
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much, Gary! 🌟
We’re thrilled to hear you had such a positive experience from start to finish. It’s great to know that Roy and the team made the process smooth, professional, and respectful of your home — we’ll be sure to pass your kind words on to everyone involved.
We really appreciate you taking the time to share your feedback and are so pleased you’re happy with your new installation. Enjoy the warmth! 🔥
— The Simple Heating Team
Amazing
Amazing ! From first contact to installation.
The surveyor and engineers were very respectful of our home, friendly, professional and very helpful when discussing options.
The staff we dealt with in the office were also brilliant,Gordon is a gem !
Ian and his team who carried out the work are a credit to the company. I cannot fault any of the process.
29 September 2025
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much for your amazing 5⭐ review!
We’re so pleased to hear that you had a smooth experience from start to finish. Our whole team — from the office staff to the surveyors and engineers — take real pride in delivering a respectful, professional, and helpful service.
We’ll make sure Gordon, Ian, and the installation team see your kind words — they’ll be delighted to know their hard work made such a difference.
We really appreciate your feedback and your recommendation. And just as a reminder, if you know someone who could benefit from the scheme, don’t forget you can refer them and receive £300 when their job goes to installation.
Thanks again for choosing Simple Heating Services!
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