Simplelife Mobility Reviews 41

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The young men could not do enough to help me it was so nice to talk with him and nothing seemed too much trouble thank you

Rated 5 out of 5 stars

Although the store did not have the mobility scooter we were hoping to see, they did show us another similar scooter and explained it carefully. We then purchased the scooter. It was available in s... See more

Company replied

Rated 5 out of 5 stars

So easy to order, very clear website with a phone number that's not hidden away! Very friendly helpful staff who replied speedily to my phone call and Mum's brand nw rollator arrived exactly when you... See more

Company replied

Rated 3 out of 5 stars

I didn’t receive any email telling me that my order had been dispatched or when delivery would be. My Rollz flex 2 rollator seems great quality just what I wanted. 3 stars reflect poor communicatio... See more

Company replied

Company details

  1. Mobility equipment supplier

Written by the company

Simplelife Mobility is part of a group of companies that have been selling mobility and healthcare products for over 30 years, so we have brought together a full range of products at very attractive prices for our customers. What’s more, we constantly research and adjust our prices to be some of the best on the net, so you can be assured that you will get the very best products at competitive prices. We think that once you’ve tried Simplelife Mobility you won’t want to go anywhere else. After all, everyone wants a simplelife!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

41 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great item

Quick delivery. Item perfect. Very easy to put together. Tried it around the house and it's great. Havnt been outside yet.

12 August 2025
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Reply from Simplelife Mobility

Thanks for the great review, Helen! Glad to hear you're enjoying your new rollator!

Rated 5 out of 5 stars

Very easy to use online

Very easy to use online followed by quick delivery. Item received in perfect condition, and very well made slippers.

17 July 2025
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Reply from Simplelife Mobility

Thanks for the great review, Trevor!
JT

Rated 5 out of 5 stars

To be honest with you I was sceptical…

To be honest with you I was sceptical but they are comfortable and I would cocommenf them. The insole is comfortable on the feet and thr wide fit is great when you have Hobit wide feet (sarcasm) however I would recommend that if you are wearing them in the garden as well as in the house just a friendly reminder to wash the soles of your sleepers as you would not wear your shoes indoors would you.

28 June 2025
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Reply from Simplelife Mobility

Hi William, Thanks for the great review!

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. Gave good advice and listened well to our needs.
They made sure we had plenty of time to look at the pros and cons of a range of vehicles.
No pressure at all.

25 May 2025
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Reply from Simplelife Mobility

Hi Lesley

Thanks for the great review, we're really proud of our great team and i'm really glad they were able to get you the right product.

Thanks

James

Rated 2 out of 5 stars

Very thoughtless, poor delivery

The delivery firm did not deliver the very heavy parcel to the address , despite being told that it was to a first floor flat. Instead it was left at the separate main reception building it is obviously a retiral village - how did they expect me to retrieve it and carry it to another building I am 87 years old - the same age as many of your clients for this product zi am sure. The gardener had to bring it to me.

21 May 2025
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Reply from Simplelife Mobility

Hi Lorna

Thank you for the review, I'm rally sorry the courier did not bring this item up to the flat for you.

I have checked and we did relay that instruction to them as a requirement and I have raised a complaint with them also.

Thanks

James

Rated 5 out of 5 stars

Helpful Staff and Useful Scooter

Although the store did not have the mobility scooter we were hoping to see, they did show us another similar scooter and explained it carefully. We then purchased the scooter. It was available in store and they not only prepared it for us but accompanied us to our car to ensure we could take it apart and assemble it again.
They were very helpful.

6 May 2025
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Reply from Simplelife Mobility

Thanks for the great review, Mrs Roberts!

I'm so happy to hear about your positive experience at our store. We pride ourselves on our helpful staff and I'll pass on your comments now.

JT

Rated 5 out of 5 stars

A great service

I frequently use the mobility shop in the Merry Hill Centre, to hire a mobility scooter to enable me to shop with my family. The staff are always polite, helpful and very friendly. The cost of the hire is reasonable for 4hrs hire. It really does enable me to spend time in a real shopping experience rather than have to rely on online shopping.

18 April 2025
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Reply from Simplelife Mobility

Thanks for the great review, Mandy!

I'm happy you were able to get some retail therapy in!

JT

Rated 5 out of 5 stars

So quick and easy to use

So quick and easy to use , very friendly helpful staff . Thank you .

7 April 2025
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Reply from Simplelife Mobility

Thanks for the great review, Susan!
JT

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