Great quality & unique styles. I am very happy with my purchase at Simple Moderne. I get many compliments and questions while wearing my new pieces. Next to this, their customer service is except... See more
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Edited review** after leaving this feedback Simple Moderne immediately contacted me. A free Return label was provided & a refund made in a very quick time frame. Awful dress Very cheap and flims... See more
Beautiful, stylish clothing. I found the quality to be of a high standard, fabrics are strong and fall nicely. Items arrived within expected time frame also 👍 Only reason 4 stars instead of 5 is t... See more
The delivery of the order was delayed by several months beyond the promised timeframe. No one responded to messages or emails, even though this had been promised. As a result, it was unclear whether t... See more
Company replied
Company details
Written by the company
Simple Moderne is a Netherlands based clothing brand offering a fusion of Goth and Punk styles for casual wear. Established in 2016, Simple Moderne is setting the style in alternative fashion, bringing it down to daily, comfortable yet trendy wear. We partner with international clothing and accessory designers to compile our unique collections. We handpick every single item to make sure that it matches our concept and our defined quality standards. Our business model and growing online presence allows us to offer Express shipping to all countries in the EU & the United Kingdom.
Contact info
1825KK, Alkmaar, Netherlands
- +31641140431
- info@simplemoderne.com
- simplemoderne.com
3.5
Average
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Great products and fantastic customer service!
Love ALL my products and always get comments and complements!
Had a one-time only issue recently with one of my deliveries from many previous orders.
Contacted the company who immediately arranged a replacement delivery and pursued their own investigation with the courier on my order so no hassle or follow up required by me! 👍
Will again be a returning customer especially with this fantastic service which can be rare these days 😁 So customer focussed! 👏
17 January 2025
Reply from Simple Moderne
Thank you so much for your kind words and for sharing your experience! 😊 While we know we’re far from perfect, we always strive to provide a personalized and seamless experience for our customers. It’s incredibly rewarding to hear such feedback—it truly means the world to us! 💖 We look forward to having you back again soon. Stay punky and stylish! 👏
Very high quality and nicely designed…
Very high quality and nicely designed products. Materials were good.
6 January 2025
Reply from Simple Moderne
Thank you for your wonderful feedback! We’re super happy to hear that you love the quality and design of our pieces. Your support means the world to us! 😊
I got my item on time and absolutely…
I got my item on time and absolutely loved it!!!!
2 January 2025
Reply from Simple Moderne
Thank you so much for your lovely feedback! We’re thrilled to hear that your order arrived on time and that you absolutely loved it! 😊 Your satisfaction is our top priority, and we can’t wait to see you back at Simple Moderne. Stay stylish! 🖤
Poor quality
I bought a blazer. The quality is far away from what is on picture. Really poor quality and cheap look.
I expected much better fabrics for paid money.
Very dissapointed...
27 December 2024
Reply from Simple Moderne
We’re sorry to hear that the blazer didn’t meet your expectations. Each item is carefully inspected and prepared before shipping to ensure it’s ready to wear, so it’s disappointing to receive this feedback. If you could reach out to us directly and share more details about what went wrong, we’d greatly appreciate it—it helps us improve and better understand your concerns. Thank you for taking the time to share your thoughts.
the quality of the clothing is very bad
the quality of the clothing is very bad, and not at all the quality I paid for. It's an okay price but not cheap at all, so I at least expect a decent quality piece. The fabric when I got it smelled abnormally bad. Stupidly enough I cut the tag off too fast so I can't return it, but I won't order from here ever again. They also didn't answer to the question I asked through the chat on their website. It's not a reliable company.
11 December 2024
Unprompted review
Reply from Simple Moderne
We’re sorry to hear that the dress didn’t meet your expectations. It sounds like the dress you ordered was one of our test pieces, and we regret that the quality fell short for you. We also wish you had reached out to us directly about the issue so we could have had the chance to assist you.
Regarding the return, our policy states that items with removed labels or signs of wear cannot be returned, which is standard practice. We always strive to be fair and transparent with our customers, and it’s disappointing to hear that you felt we weren’t reliable. If there was an issue with our chat service, we sincerely apologize and will investigate this further.
We value your feedback and will use it to improve moving forward.
Great skirt but took ages to arrive
Great skirt but took ages to arrive. Feels expensive for the quality of fabric but does look striking on!
6 December 2024
Don’t you read all the reviews sent…
Don’t you read all the reviews sent you. I personally would never consider ordering from this company as their customer service is non existent, they don’t answer emails or telephone calls.
23 November 2024
I previously posted a poor review in…
I previously posted a poor review in relation to this company so I am happy to say that I can now give more positive feedback , I still have an issue with the delivery time and the sizing on the trousers being on the small side, I cannot fault their customer service dept who reply very promptly, I received a second delivery and was delighted with the sizing and the quality, fair is fair in the review dept
22 November 2024
Unprompted review
Poor service
I ordered on the 21st October, notified that the goods were shipped on the 31st, still not received by the 7th November. Confirmation stated the goods would be shipped latest 3 to 7 days from order. Unsatisfactory response from customer service. Really disappointed. It is now the 13th Nov. Still no goods, got a notification saying attempted delivery but incorrect address. Address used is a valid address that receives goods and post daily. No response to any recent emails. Dreadful service
21 October 2024
Unprompted review
Reply from Simple Moderne
Hi Vicki,
Thank you for your feedback. We understand how frustrating this situation must be, and we sincerely regret the inconvenience caused.
As a retailer, we rely on third-party shipping companies for deliveries. While we take full responsibility for resolving any issues, we do not control the courier's operations or tracking updates. We’ve been informed by the courier that the delivery attempt failed due to the address being marked as unreachable or incorrect.
Previously, you mentioned that you might be traveling abroad during the delivery period, so we assumed this could also contribute to the delivery difficulty. However, we are actively inquiring with the shipping company to get a clearer update on the parcel's status.
Please rest assured that we are committed to resolving this matter for you. If the parcel cannot be delivered, we will provide a suitable solution, such as a replacement or a refund. We appreciate your patience as we work on this and will keep you updated.
Best regards,
The Simple Moderne Team
Product was exactly as described and…
Product was exactly as described and the images were not deceptive, love the trousers and they fit perfectly, very refreshing, looking forward to my next purchase from Simply Moderne x
19 October 2024
This is the best online company I have…
This is the best online company I have ever used. The quality of clothing is excellent, great designs and exceptional customer service!
I’ve recommended to many friends who are equally as happy.
By the way, this is the first review I’ve ever given but this company deserves it.
Denise.
14 November 2022
Unprompted review
really nice designs
really nice designs, good quality materials and a very good customer service.
I will absolutely order some more pieces.
28 October 2021
Love ur Shop so much 🤩
28 October 2021
I ordered for a skirt and long short…
I ordered for a skirt and long short sleeved coat which arrived when I wasn't home. I got a text message from suppliers about when would be good for delivery and mentioned days which were communicated to Post Italianne and I got my package the next day. Love my items and grateful for the efficient service!
16 October 2021
Great quality & unique styles
Great quality & unique styles.
I am very happy with my purchase at Simple Moderne. I get many compliments and questions while wearing my new pieces.
Next to this, their customer service is exceptional. They provide personal support, not just some automated robot responses, like its so common these days.
I will certainly come back for more!
12 October 2021
Unprompted review
Reply from Simple Moderne
Dear Rose,
Thank you so much for this lovely feedback!
Simple Moderne Team
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