I ordered monjaro for the first time on Monday and it arrived Tuesday lunchtime, what a brilliant service. Can't fault simple pharmacy from me doing the questionnaire and them emailing me straight a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi. Unfortunately I submitted my weight wrong they questioned it I resubmitted the correct weigh to them and explained how I got it wrong they dispatched my new order quickly. That proves to me they a... See more
Company replied
Great experience, sensible advice and support. I’ve lost all my excess weight on monjaro over a 12 month period. It’s had a massive impact on my health and mobility. Now looking forward to maintainin... See more
Company replied
Simple online pharmacy is the only company I found that supplies older clients- why should us oldies be denied help with our weight loss journey? Service is excellent, I get an email reminding me whe... See more
Company replied
Company details
- #36 of 104 best companies in Online Pharmacy
- #40 of 106 best companies in Pharmacy
- #24 of 68 best companies in Weight-Loss Service
Written by the company
Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK
Simple Online Pharmacy
Written by the company
- Committed to keeping prices low.
Lowest Price Guarantee.
If you find a prescription medication at a lower price, we will match it.
If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order.
Excluding GLP-1 medications.
Contact info
77 Dunn Street, G40 3PA, Glasgow, United Kingdom
- 0141 774 5023
- customerservices@simpleonlinepharmacy.co.uk
- simpleonlinepharmacy.co.uk
4.7
Excellent
41k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pen received with inadequate cooling
Pen received with inadequate cooling. Ice packed defrosted and warm. The pen was likewise warm. Will not use pen and asked for replacement. Still waiting
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Kevin,
Thank you for taking the time to provide feedback about our service.
I’m sorry to hear that your order did not arrive as expected. Your treatment is important to us, and we’re here to support you. To ensure your concerns are addressed, I’ve arranged for a member of our clinical team to contact you directly.
If there is anything further we can do to assist or support you in the meantime, please don’t hesitate to let us know.
Kind Regards,
Patient Care Team
Your service ,as always,was very…
Your service ,as always,was very prompt. Unfortunately I cannot say the same about the royal mail. I am still waiting for my delivery. I have had two ridiculous excuses why the parcel has not delivered to my door. Now I've been told to go to the service depot tomorrow and collect it myself.
28 May 2026
Repeat order
Repeat order made and received package in great condition by royal mail, within a couple of days.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello,
Thank you for your review!
We’re really pleased to hear your repeat order arrived quickly and in great condition. It’s great to know everything went smoothly with the delivery and that Royal Mail got it to you within a couple of days.
We really appreciate your continued support and look forward to helping you again in the future.
Good communication and speedy replies
Good communication and speedy replies.
I particularly appreciate the levels of due diligence in assessing my current medication for contraindications and how thorough this has been.
I would recommend.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Lisa,
Thank you for your thoughtful review.
We’re really pleased to hear you found our communication clear and our responses speedy. We’re especially glad you appreciated the thorough checks we carry out around current medications and potential contraindications — due diligence like this is a vital part of ensuring your treatment is safe and appropriate.
Thank you for your recommendation and for placing your trust in us. We’re always here if you need further support.
This is my second month using mounjaro…
This is my second month using mounjaro and it's been very simple and easy to use the online pharmacy app I downloaded helps me to reorder with ease and submitting my results to you helps me to get the correct dosage and the spare needles are good as I had one that was faulty,my only critique was this last supply came loosely packed not boxed and was a bit squashed on the packaging but that's down to royal mail I guess.... overall I'm very pleased.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello,
Thank you so much for your kind review and for sharing your experience with us — we’re really pleased to hear that you’re finding the service simple and easy to use, and that the app is helping you manage your reorders and dosage smoothly. It’s also great to know the spare needles came in handy when you needed them.
We really appreciate your feedback regarding the packaging on your most recent delivery. We’re sorry to hear it arrived a bit squashed — that’s certainly not the experience we want for our customers. While delivery is handled by Royal Mail, we’ll absolutely take this on board and review how our items are packed to help ensure they’re better protected in transit.
Thanks again for your continued support, and we’re glad you’re happy overall!
I have not recived my treatment which…
I have not recived my treatment which was sent out 3 days ago and i am sure tbe ice pack has meltwd by now. This should have been shipped out with high priority
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Henry,
Thank you for your feedback, and we’re sorry to hear about the concerns regarding your delivery.
We understand how frustrating delays to medication deliveries can be, particularly where there are concerns regarding temperature-sensitive treatment.
I can see that a member of our team has already been providing support regarding this matter, and I have requested for a member of the team to reach out to you directly again so we can continue to review your concerns and provide the appropriate guidance and support.
Kind regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Susan,
Thank you for your feedback! We’re really glad to hear you found the service easy and quick!
We also appreciate your suggestion regarding supervision. We’re always looking at ways to improve the support we provide, and your comments are really valuable in helping us do that.
If there’s anything specific you feel would have helped more, please don’t hesitate to reach out — we’d love to hear your thoughts.
Easy to use website retains previous…
Easy to use website retains previous information so no need to rekey past information.
Fast decision and delivery
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi John,
Thank you for taking the time to leave such a wonderful 5 star review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Fast service as usual ordered on bank…
Fast service as usual ordered on bank holiday Sunday expected delivery Tuesday but the post office let you down as only delivered yesterday they told me Tuesday but didn't deliver till yesterday ice pack was defrosted.
Since you have change from dpd to the post office the delivery service has gone down hill.
But saying that your order and dispatch service it great.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Martin,
Thank you for taking the time to leave a 5 star review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Let down by Royal Mail 24 Hr tracked delivery
Not SOP fault but they really need to look into an alternative delivery service.
Royal Mail 24Hr tracked delivery, arrived a day late on the hottest May day ever, £333 package left next to my bins in 30+ degrees heat. The package was battered and no longer chilled, but luckily it wasn't warm either, if left for a couple of hours it would have been.
Not the first time this has happened.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello Mr Phillip Thompson,
Thank you for taking the time to leave a review of our service, and we apologise for any frustration the delayed delivery from Royal Mail may have caused. After review, we will raise this incident to the courier to investigate and improve the patient experience.
Once clinically approved, all order as dispatched via our 24-48 hour express delivery. For future orders, we recommend downloading the Royal Mail app to allow for improved tracking and ability to curate your delivery options.
I would like to offer some reassurance that our pharmacy team monitors UK weather conditions and if temperatures are looking to exceed 30 degrees; we will adapt our packaging to ensure medication stays within a safe temperature while being transported.
Following your feedback, I can see my colleague has contacted you directly to address your concerns and provide some reassurance.
We are here to support our patients therefore if there is anything further we can do to assist or support please do not hesitate to contact our team.
Sincerely,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Karen,
Thank you for taking the time to share such positive 5 star feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
I did not receive my order!!
I did not receive my order!!! Can you please solve this? My order was suppose to be with me yesterday and I havent got it i was shown a picture of the carrier (which is NOT where i live) handing my order over. I searched to find this place only to find out that the head desk had refused them and sent him towards the place I actually live but didnt receive anything! Please tell me what I fo from here???
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello Anthony,
Thank you for taking the time to leave a review of our service, and I am sorry to hear of the issues you are experiencing with delivery.
We understand the frustration a delay in delivery can cause, and I apologise for any inconvenience this may have caused.
Following your feedback, I have investigated this further. Upon review, I can see that sadly this incident has not been raised to the Patient Care Team for investigation. Contacting the Patient Care Team is the best first step as they will be able to provide further information and ease any concerns you may have.
If you could please get in touch with the Patient Care Team, they will be happy to further support.
Sincerely,
Patient Care Team
I can't seem to use any of the vouchers…
I can't seem to use any of the vouchers yiu send. Do they only last a shoet period of time?
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello Jacqueline,
Thanks for your feedback, and we’re sorry for the frustration.
Our vouchers do have expiry dates, and some are also limited to one-time use. This means they may no longer work if they’ve expired or have already been applied to a previous order.
If you’re having trouble with a specific code, please feel free to reach out to our support team with the details — we’ll be happy to take a look and help where we can.
Reply from Simple Online Pharmacy | Online Doctor
Hi Maria,
Thank you so much for your wonderful 5 star feedback!
We aim to provide every patient with an efficient service without ever compromising on quality. Our team takes pride in delivering the best possible care and convenience, and it’s fantastic to hear that this was reflected in your experience.
Your feedback is truly appreciated and helps us continue to improve the experience for all our patients.
Kind Regards,
Patient Care Team
I didn’t receive my item
I didn’t receive my item. It still with royal mail since Monday without ice. I sent 2 emails to the pharmacy no answer.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Bianca,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
I apologise for any upset or frustration the delivery delay may have caused. Following your review, I will raise this incident to Royal Mail to review and improve the delivery service moving forward.
I would like to offer some reassurance that our pharmacy team monitors UK weather conditions and if temperatures are looking to exceed 30 degrees; we will adapt our packaging to ensure medication stays within a safe temperature while being transported.
Following your feedback, I can see your concerns have been passed to our pharmacy team for review. We will be back in touch as soon as possible to offer a resolution and reassurance.
If you have any additional queries or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Peter,
Thank you for your 5 star review and for recognising the professionalism of our service.
We’re committed to providing every patient with a high-quality, professional service, and we’re delighted to hear this was reflected in your experience.
Kind regards,
Patient Care Team
Took too long to come
Unfortunately my parcel took 3 days to come and it was 30 degrees each day. I think using royal mail for refridgerator goods is a bad idea.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Suzanne Chick,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
I would like to offer some reassurance that our pharmacy team monitors UK weather conditions and if temperatures are looking to exceed 30 degrees; we will adapt our packaging to ensure medication stays within a safe temperature while being transported.
I have investigated your delivery further. Following your feedback, I will raise your case to Royal Mail to further investigate and improve our delivery service moving forward. I apologise for any frustration or inconvenience caused by the delayed delivery.
Following your review, I can see my colleague has reached out directly to provide further reassurance.
If you have any additional queries or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Claire,
Thank you for taking the time to leave a 5 star review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Sarah,
Thank you for taking the time to leave such a wonderful 5 star review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.