I particularly appreciate the security and validity checks of emails before final validation, as well as the email updates at each stage, which allow us to know where we stand. So far, there's no... See more
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See what reviewers are saying
So far, my experience has been minimal, just trying to set up my account. They sre accepting my deposits in small amounts over time. In my opinion, communication has been easy and clear. Once my acco... See more
5 Huge stars. Fast, accurate crypto purchase & delivery. No hassle like many other sellers. Just be aware of their very small addtional, day or two delayed international charge I've encountered with e... See more
I told the owner my iPhone 16 had heat damage and asked for a full assessment. He confidently promised it would be fixed for ₹30,000 — but that was the first lie. After the “repair,” the phone ca... See more
Company details
Written by the company
Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com
Contact info
Lithuania
- support@simplex.com
- simplex.com
You should know
4.0
Great
29K reviews
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You used to be good
You used to be good. But your verification system still doesn’t work for my account
30 September 2025
Reply from Simplex
Hello Roxanne,
Thank you for your review.
I have thoroughly reviewed your latest transactions and can see that they were declined due to internal reasons, which we find ourselves unable to disclose. Please be informed that the decision to decline your payments is made by our automated system based on various internal reasons and cannot be manually influenced or predetermined.
I’d like to highlight that we are a regulated financial services and our main activities include secure payment processing and fraud prevention. While we can always provide information about the status of our users’ payments, we are not always capable of disclosing the exact reasons as to why certain transactions may not have been successful.
You are welcome to issue a new transaction; however, we will not be able to guarantee the success of your future payments.
Thank you for your patience and understanding.
Regards,
Julia
Head Of Customer Support
Unfortunately
Unfortunately, your partner, who I shopped with, turned out to be a cheater. You need to monitor your partners more closely.
24 February 2026
Reply from Simplex
Hello Jan,
Thank you for getting in touch.
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
wont let me purchase
22 February 2026
Reply from Simplex
Hello Vernon,
Thank you for your review.
I have thoroughly reviewed your latest transactions and can see that they were declined due to internal reasons which we find ourselves unable to disclose. Please be informed that the decision to decline your payments is made by our automated system based on various internal reasons and cannot be manually influenced or predetermined.
I’d like to highlight that we are a regulated financial services and our main activities include secure payment processing and fraud prevention. While we can always provide information about the status of our users’ payments, we are not always capable of disclosing the exact reasons as to why certain transactions may not have been successful.
You are welcome to issue a new transaction, nonetheless, we are not able to guarantee the success of your future payments.
Thank you for your patience and understanding.
Regards,
Julia
Head Of Customer Support
Below average customer support!!!
I purchased a cold storage wallet from Ellipal and began purchasing crypto through simplex. Everything was going fine, until.i attempted to purchase more crypto the third time and their third party ID verification company asked for my information. I attempted to open the screen to send my info, I keep receiving an error message and that was two weeks ago, I contacted simplex customer support and it was supposed to be forwarded to tech support, didn't happen and this was multiple occasions. Will not attempt to purchase any more from simplex
13 February 2026
Unprompted review
Reply from Simplex
Hello Eric,
Thank you for your review.
I am truly sorry to hear you have faced difficulties with our KYC process.
Moreover, kindly be informed that as a fully licensed financial institution, we must comply with various KYC/AML policies.
Due to this, we may indeed require identity verification to be performed to ensure that no one else is making payments on your behalf and that all information submitted is up-to-date.
However, if you ever face any issues in the future, please do not hesitate to reach one of our live supported via chat on our main page Simplex.com.
Our live chat agents will then be able to assist you with your query.
Thank you very much for your patience and understanding! Please let us know if you will have any further questions.
Regards,
Julia
Head Of Customer Support
Bitcoin
I see I can’t sell bitcoin because it’s less than your limits. What happens when I reach 0 Bitcoin, will it go negative?
23 February 2026
Reply from Simplex
Hello Michele,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the designated wallet address from our side.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
There’s a payment still pending that…
There’s a payment still pending that you guys need to release
21 February 2026
Reply from Simplex
Hello Lee,
Thank you for your review.
I have thoroughly reviewed your latest transactions and can see that they were declined due to internal reasons which we find ourselves unable to disclose. Please be informed that the decision to decline your payments is made by our automated system based on various internal reasons and cannot be manually influenced or predetermined.
I’d like to highlight that we are a regulated financial services and our main activities include secure payment processing and fraud prevention. While we can always provide information about the status of our users’ payments, we are not always capable of disclosing the exact reasons as to why certain transactions may not have been successful.
Please be informed that you were not charged for these unsuccessful purchase attempts - instead, as a standard banking procedure, an authorization hold was placed on your funds to ensure that your card was eligible for the transaction. The hold has now been successfully voided on our end, therefore the rest depends on your bank's processing speed.
The money should be back shortly, but no later than in 3 business days. As much as we would love to help you, we find ourselves unable to speed up the release of your funds, as this would entirely depend on the processing speed of your card issuing bank.
Thank you for your patience and understanding.
Regards,
Julia
Head Of Customer Support
I had no problem in using simplex.com…
I had no problem in using simplex.com to buy cryptos & transferring from my trust wallet to my QFSvault account. At the end of a series of transactions they will submit by email all the necessary details so that I can review & if there's anything that requires further help from them.
19 February 2026
Fast and easy!
20 February 2026
Reply from Simplex
Hello Derrick,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Hi it's really cool and a great 👍
Hi it's really cool and a great 👍 company ☺️ with good expertise as well as a very professional guidance 😊. Thank you
21 February 2026
The purchasing process is very smooth &…
The purchasing process is very smooth & easy. Depending on the blockchain , I received my purchased amount in about 30 min><. I was always sent an email to let me know what the hash on the Blockchain was for my notes. The following day I always received an email asking if I had received my purchase.. I was always kept up to date on my purchases. I will always use Simplex in the future.
14 October 2025
Consistent good service
Consistent good service. Wish your services were available for smaller amount purchases
17 October 2025
Reply from Simplex
Hello,
Thank you for getting in touch.
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
The process was easy and fast..
18 February 2026
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