SimplexHealth Water & Health Testing Reviews 

669
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

SimplexHealth were recommended to us for testing the water in our local nature reserve. We want to do this on a regular basis & testing strips are an easy way to do this. The products that were in sto... See more

Rated 3 out of 5 stars

Ordered a water test kit for chloride content of the water. Arrived boxed and in good time. Test results take 10 days so cannot comment on the quality of the analysis and reporting. The instructions w... See more

Rated 5 out of 5 stars

I’ve used this company several times without any issues, but was recently sent some very short-dated hard water test strips. I phoned and spoke to a very helpful man who apologised and sent out a repl... See more

Rated 5 out of 5 stars

Great service ! I ordered the wee-testing sticks with next day delivery, and they duly arrived on time. The tests clearly showed I had an infection, my doctor's surgery gave me an appt that afternoon,... See more

Company details

  1. Water Testing Laboratory

Written by the company

SimplexHealth was founded in 2010 in the UK. SimplexHealth is the exclusive distributor for Watersafe water test kits in Europe, SimplexHealth water testing kits as well as SimplexHealth pH Test Strips worldwide. We also sell a wide range of Body & Urine tests Alkalising products (such as Green Drinks, pH drops & Alkaline Minerals) and Magnetic Therapy products. Our water testing kits have proven popular because they are easy to use, safe and users can be assured of the quality as many of our water test kits and strips have been ETV/EPA performance-verified. We pride ourselves in offering tests that make complex chemistry simple and environmentally friendly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

669 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(669)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Thought there was more than 1 in a…

Thought there was more than 1 in a box,but £6.99 for actually 1 in a box,taking advantage because there a necessity and the government had run out.

9 January 2022
SimplexHealth Water & Health Testing logo

Reply from SimplexHealth Water & Health Testing

Product clearly shown as "Single Test" on the product title and "Single Test Kit (Pack contains 1 Lateral Flow Test)" on the product page. Offered for sale for the last 2 years and not listed purely as the government has run out, we even link to the government website on the product page.

Rated 5 out of 5 stars

These are the best water testers I have…

These are the best water testers I have used, the are accurate with the colours unlike two others brands I have just thrown away as the colours on the dips did not match the colours on the pot. I would highly recommend this product.

7 January 2022
Rated 2 out of 5 stars

No update since over a week

Received an email a week ago stating that the package has been sent but per the tracking it is yet to be provided to the shipping company. No contact from the company as to what the delay is.

31 December 2021
SimplexHealth Water & Health Testing logo

Reply from SimplexHealth Water & Health Testing

Of course we can look into this for you, please drop us an email to info@simplexhealth.co.uk with your order details.

Rated 1 out of 5 stars

I have still not receieved my order

I have still not receieved my order. Can you please correct this?

17 December 2021
SimplexHealth Water & Health Testing logo

Reply from SimplexHealth Water & Health Testing

Of course we can look into this for you, please drop us an email to info@simplexhealth.co.uk with your order details.

Rated 1 out of 5 stars

I’m glad I get to write this review

I’m glad I get to write this review.
The company stated they’re government approved although you don’t get the ID number for your order that you need to complete the passenger locator form. Which in result makes you ordering another test from elsewhere and paying again. Avoid, you can get free nhs tests if you need one, this one won’t provide you with what you need for your day 2 test.

7 November 2021
SimplexHealth Water & Health Testing logo

Reply from SimplexHealth Water & Health Testing

The Biotech covid tests we sell are a government approved covid test, however we do not provide the QR code and state this clearly on the website in RED so anyone who reads the description will know not to order from our website if they require a day covid test: "We do not offer Covid “Day 2, Day 8, Day 5 – Test to release” certification nor activation of QR codes. If you require any of these and a certificate then please consult the UK Government website".

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